Auto Sales Cumming

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 13, 2020

    Most friendly people to buy a car from! No pressure, just handed me he key and told me to enjoy the test drive. no one else has done that! They all give... you the third degree of questions first. I loved how clean the cars was and my mechanic told me if I like it to buy it and I did. They did not charge me a dealer fee like other dealers. I will recommend them to everyone!

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 9, 2019

    Very friendly and no pressure to buy. They didn't even ask any questions, just handed me the keys to 3 cars. There was no dealer fee charged on the car... I bought. I have bought here before and was completely satisfied!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you. We are here to help and make it as easy as we can.

  • 2.0 out of 5
    April 30, 2019

    It is apparent that I was issued a temporary tag and was able to drive, but it should not have needed two 45 day tags, which was only supposed to be for... a maximum of 60 days (according to the DMV in GA and SC). Also, I did not receive a SC tag at the time of my posting, which is why I submitted a posting. I was to be issued a tag from SC, but you did not forward my paperwork and title to SCDMV. Instead you finally sent the title to me and I had to pay the fees at the SCDMV to receive a tag, which did not occur until April of the week. I suspect this is the reason the process was not taken care of- discovery of the fees, which you advertised as buyers not having to pay- No dealer fees.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We explain to all of our out of state customers that we mail their title to them to process in their state. I am sorry about the misunderstanding.

  • 1.0 out of 5
    April 23, 2019

    If I could have given this business 0 stars, it still wouldn’t have expressed the poor customer service I received. The owner of this business is the... rudest man I have ever met. The rest of the staff is very friendly. I had a question about an oil change. The nice gentleman in the shop tried to help me and told me I’d have to ask the owner. He pointed to the room and told me to go in. I said but he’s got some people in there and he’s on the phone. The young man stepped over to the door and looked and said oh you can go on in. I didn’t because I didn’t want to interrupt him. So I stood outside the door until he was finished. The young man from the shop saw me still standing (because I didn’t want to interrupt him) and he walked in and said something, I guess he told him I needed to ask him a question. He stood up and brushed past me almost knocking me down and bellowed “well she can just come back when I’m not busy! Can’t she see I’m busy? Standing there staring me in the face!” I was shocked and speechless that a businessman would treat a customer in this manner. I just turned around and left. I will never do business there again. I can just imagine what a jerk he would have been if I had walked in there like the shop guy told me to! I can honestly say in all the years I’ve done business anywhere and everywhere, I have never encountered a ruder person than this man was. I will never step foot in that business again.

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    Not Applicable
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I am very sorry that you are unhappy, but we are a used car dealership and we sell used cars. We do not do oil changes and that is why we recommended ...that you go next door to a repair garage that does do oil changes.

  • 2.0 out of 5
    March 29, 2019

    I received two temporary vehicle tags from Auto Sales Cumming and its been 93 days since I purchased my vehicle in December of 2018 in cash. Stilll no... tag and title. As of March 28, 2019, I can no longer drive my vehicle. I know this process is in violation. Something is going on; no way the process should take this long.

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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your temporary tag was issued by the state of Ga. so you were able to drive. At the time of your complaint you were already issued a tag from the stat...e of SC. as that is where you are a resident. I am very sorry about the confusion, but the state of Ga. can not issue a SC. resident a tag.

  • 5.0 out of 5
    December 20, 2018

    Best place to purchase your car! Very friendly and easy to work with. No pressure. They let you drive the car and take it wherever you want to have it... checked out. Very pleasant buying experience and truly no dealer fees!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    November 19, 2018

    Car was not listed correctly. When I called they were EXTREMELY RUDE! They even got mad at me when I did not want to come take a look at the car even... though it was nothing I am looking for.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    You somehow got confused and called the wrong Dealership! In fact we had to get our Sales Mgr. on the phone to explain this to you. No one was being r...ude to you but the car you called about was never on our website. Please look at our website and pick a car that we actually have and we will give you a great deal! We would greatly appreciate your business!

  • 5.0 out of 5
    February 23, 2018

    A great shopping experience. Just down to earth guys, no pressure to buy, very easy to deal with and they don't charge any dealer fees like everyone else.... They really don't, other people bought cars while we were there and no one was asked for extra money or a fee.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3.0 out of 5
    January 25, 2018

    I am still waiting to hear back from seller. Great location and a Good selection of vehicles to choose from, they are flexible with the means to work with... you!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We have looked through our data base and can not find a Ms Torro anywhere to reply back too. Please give us a call @ 47-297-4809 as we would love to s...peak to you.

  • 5.0 out of 5
    September 21, 2017

    Made me feel so comfortable I had to buy from them. From start to finish a very enjoyable experience. Best deal on a car that I could find anywhere, and... believe me I have worn myself out looking around. They do have the best cars for the price because they check and service them in their shop and no dealer fees. You won't beat their deals.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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