Auto Care Plus

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 2, 2019

    **********RUN********** this place is horrendous. I paid over $2000 for work to be done only to to be given more problems. I realized when I picked up... my car I had an ice coffee thrown in my backseat along with finding my sunglasses had been broken. Upon talking to the manager about this he gave me his sincerest of apologies which I accepted, only to find that my windshield had also been broken during the repairs. not only that but within less then 24 hours of getting my car there was a new issue with the brake lights. it was like a bad dream. they agreed to fix the window and did... kinda... they neglected to preserve my inspection sticker now I need a new one. I've been by 3 times to try and get one. the last time I tried to get my sticker the manager took my vehicle around the back of the building to "work" on it.. he comes back to show my that my check engine light is now on and I'll have to return another time.I went down the road to another shop and got my sticker right away and they told me my new windshield was not installed properly. HAHAHAHA. I tried a new shop and I suggest you do the same.

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 28, 2018

    I was recently looking for an used car for the winter. I found a car that was in my price range but it was about two hours away. The sale rep. said they... could transfer to a closer location so Jorden kept giving me estimate when the car would be transferred. I called when I was told it should be there and I kept being told a different dates. One call Chris answered and told me that the car was there and would update me back if the car was ready for a test drive. They never called back to communicate issuing or if the car was ready. I went down to that location and the car wasn't there. I talked to Jordan again for another estimate and never received a call back. I didn't bother calling again because they can't keep their word. Remember communication is key to working as a team Auto Care Plus.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 19, 2017

    Found my car on Cars.com from this dealer in NH. The buying process was easy and straight forward. Tom gave me a great price on the car, but I still... had to fly from PA to NH to pick it up. I was a little concerned what would happen when I landed in NH. They met me at the airport with the car and we did all the paperwork right there. I was pleasantly surprised that both the car and the agreed upon price were both as described! One month later I am still completely satisfied.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?