Reviews
Write a reviewIt's a real family experience
The 2015 Volvo S60 T5 was my second purchase from Prado Auto, I still have my 2007 Mercedes ML350 I purchased in March of 2020 Both Luis Sr and Luis Jr have been excellent and are always concerned about my best interest. I would recommend everyone to shop at Prado Auto, It's a real family experience.
It's a real family experience
The 2015 Volvo S60 T5 was my second purchase from Prado Auto, I still have my 2007 Mercedes ML350 I purchased in March of 2020 Both Luis Sr and Luis Jr have been excellent and are always concerned about my best interest. I would recommend everyone to shop at Prado Auto, It's a real family experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don't do it
Got a car first week started having problem check engine light pop in and off took it back almost every week and they told me nothing was wrong now the engine went didn't even have it a whole two months no help to get it fixed and getting run around with warranty company
Don't do it
Got a car first week started having problem check engine light pop in and off took it back almost every week and they told me nothing was wrong now the engine went didn't even have it a whole two months no help to get it fixed and getting run around with warranty company
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary Kozlowski 41 Bridgewell Pkwy. Apt 29 Elkton M
I bought a used car from Prado Auto Sales. it failed MD inspection twice, but had previously passed DE inspection. Prado honered all the work that needed to be done on my 2013 Honda Civic. I love my car! Thank you so much Carmen!!!
Mary Kozlowski 41 Bridgewell Pkwy. Apt 29 Elkton M
I bought a used car from Prado Auto Sales. it failed MD inspection twice, but had previously passed DE inspection. Prado honered all the work that needed to be done on my 2013 Honda Civic. I love my car! Thank you so much Carmen!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Pedro!!!
Excellent Customer Service, were very honest about the car I was purchasing and stated that it might need some extra work, bought the car and like all used cars I ended up getting a new time belt and radiator. Nothing else was needed. Thanks for your honesty.
Thanks Pedro!!!
Excellent Customer Service, were very honest about the car I was purchasing and stated that it might need some extra work, bought the car and like all used cars I ended up getting a new time belt and radiator. Nothing else was needed. Thanks for your honesty.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place
Great place to buy a car great deals good people nice cars and good cars go check them out for used cars they will work with u good or bad credit one off the best spots in Wilmington. De for cars must check out
Great place
Great place to buy a car great deals good people nice cars and good cars go check them out for used cars they will work with u good or bad credit one off the best spots in Wilmington. De for cars must check out
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst Experience Ever
just now They were so polite and helpful UNTIL THEY GOT MY MONEY. Purchased a car ( check engine light on ( they claimed to have fixed it) and in less than 30 days the car was broken down, needed a new engine ( got 10,000 in work done), broke down out of town they literally ignored my calls for days. Now 5 months later the car still isn't able to pass inspection while I've been paying monthly to the bank. They were unable to provide proper title paperwork to the bank so The bank cancelled the loan and now they are refusing to give me back the check the bank sent them and my deposit. So I am now out of a car and my money.
Worst Experience Ever
just now They were so polite and helpful UNTIL THEY GOT MY MONEY. Purchased a car ( check engine light on ( they claimed to have fixed it) and in less than 30 days the car was broken down, needed a new engine ( got 10,000 in work done), broke down out of town they literally ignored my calls for days. Now 5 months later the car still isn't able to pass inspection while I've been paying monthly to the bank. They were unable to provide proper title paperwork to the bank so The bank cancelled the loan and now they are refusing to give me back the check the bank sent them and my deposit. So I am now out of a car and my money.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
1st car for son
Purchased car and warranty, car did not pass Maryland inspection, needed $2500.00 in repairs. Dealer was friendly, warranty, not worth buying, they provide used parts and you are responsible for the labor.
1st car for son
Purchased car and warranty, car did not pass Maryland inspection, needed $2500.00 in repairs. Dealer was friendly, warranty, not worth buying, they provide used parts and you are responsible for the labor.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Bill and kim always go back
Great people became friends would send anyone we know I will always go back I Redmond very highly amazing staff mmm always helpful keep up the great job that you all do
Bill and kim always go back
Great people became friends would send anyone we know I will always go back I Redmond very highly amazing staff mmm always helpful keep up the great job that you all do
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
EXCELLENT SERVICE
Excellent service. Made it a prompt & easy transaction. Staff was very helpful & welcoming also has a great inventory and all his cars are immaculate. I love my Toyota!!! If your looking for a used nice vehicle, This is the place to go. Thank you, Prado Auto Sales !
EXCELLENT SERVICE
Excellent service. Made it a prompt & easy transaction. Staff was very helpful & welcoming also has a great inventory and all his cars are immaculate. I love my Toyota!!! If your looking for a used nice vehicle, This is the place to go. Thank you, Prado Auto Sales !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
LOVE MY ACCORD
This is my first car ! I've had a great experience here , they really made sure they stuck in the price range that I wanted and made sure the car is reliable. I have no issues with the service and I'm glad my first experience was pleasent !
LOVE MY ACCORD
This is my first car ! I've had a great experience here , they really made sure they stuck in the price range that I wanted and made sure the car is reliable. I have no issues with the service and I'm glad my first experience was pleasent !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase