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Premier Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (134 reviews)
2022 consumer dealer award
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2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (134 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Premier Auto Group from DealerRater.

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Se los recomiendo vallan y compren su carro bien

Se los recomiendo vallan y compren su carro bien atendidos buen personal buenos carros 👍👍👍👍👍👍👍👍👍👍saludos

Se los recomiendo vallan y compren su carro bien

Se los recomiendo vallan y compren su carro bien atendidos buen personal buenos carros 👍👍👍👍👍👍👍👍👍👍saludos

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Awful.

Awful. You could do better anywhere else. The first time I drove to Yakima from Ellensburg for promised service, they had not scheduled me at the agreed upon time, so I wasted half a day. Since then, I've been trying for weeks to reschedule and no one called me back. Finally spoke with the owner today, Amy, and the excuse was they didn't have anyone to do it. They certainly weren't interested in my complaints and then refused service. Fortunately, I have a document that I will be submitting to the BBB that says I'm owed this. They are rude, disrespectful and don't care about their customers in the least. Don't waste your time.

Awful.

Awful. You could do better anywhere else. The first time I drove to Yakima from Ellensburg for promised service, they had not scheduled me at the agreed upon time, so I wasted half a day. Since then, I've been trying for weeks to reschedule and no one called me back. Finally spoke with the owner today, Amy, and the excuse was they didn't have anyone to do it. They certainly weren't interested in my complaints and then refused service. Fortunately, I have a document that I will be submitting to the BBB that says I'm owed this. They are rude, disrespectful and don't care about their customers in the least. Don't waste your time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer promised to send the title on my new truck as soon

Dealer promised to send the title on my new truck as soon as they received the Oregon title from my trade-in. Oregon title was sent to them Jan 14 and on the last day of Feb they still have not sent me the new title. I now can't legally drive the truck I bought because my temp permits have expired and I can't register it without the title! After multiple calls they said they have received the Oregon title and would overnight the title to my truck and send me the tracking number... but then no tracking number. Has it been sent? God only knows.

Dealer promised to send the title on my new truck as soon

Dealer promised to send the title on my new truck as soon as they received the Oregon title from my trade-in. Oregon title was sent to them Jan 14 and on the last day of Feb they still have not sent me the new title. I now can't legally drive the truck I bought because my temp permits have expired and I can't register it without the title! After multiple calls they said they have received the Oregon title and would overnight the title to my truck and send me the tracking number... but then no tracking number. Has it been sent? God only knows.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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BUYERS BEWARE!

BUYERS BEWARE!!! I should have known that this company would sell a crap vehicle by the long one-sided agreement I had to sign. Bought a truck on-line which is a total piece of junk. Carfax looked fine but every body panel has been re-painted, there’s a huge dent on driver’s door which is going to cost $1000 to fix, the alloy wheels are all stripped of Clearcoat, the interior has a terrible smell, there’s water leaking out of exhaust underneath and tons of rust. Vehicle should have been accurately advertised with its shortcomings rather than “clean Carfax.” I am stuck with a vehicle worth thousands less than I paid. Don’t make the same mistake I did!!!

BUYERS BEWARE!

BUYERS BEWARE!!! I should have known that this company would sell a crap vehicle by the long one-sided agreement I had to sign. Bought a truck on-line which is a total piece of junk. Carfax looked fine but every body panel has been re-painted, there’s a huge dent on driver’s door which is going to cost $1000 to fix, the alloy wheels are all stripped of Clearcoat, the interior has a terrible smell, there’s water leaking out of exhaust underneath and tons of rust. Vehicle should have been accurately advertised with its shortcomings rather than “clean Carfax.” I am stuck with a vehicle worth thousands less than I paid. Don’t make the same mistake I did!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great experience great price and trade in value.

Great experience great price and trade in value. Honest and friendly. Check them out first in my opinion. Very happy with my purchase and trade in price. 😊

Great experience great price and trade in value.

Great experience great price and trade in value. Honest and friendly. Check them out first in my opinion. Very happy with my purchase and trade in price. 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I was truly amazed at how fast we got the deal done a...

I was truly amazed at how fast we got the deal done a truly great team I would recommend them to anyone looking for a used vehicle.

I was truly amazed at how fast we got the deal done a...

I was truly amazed at how fast we got the deal done a truly great team I would recommend them to anyone looking for a used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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My tires didn’t have lug nuts tightened and one tire...

My tires didn’t have lug nuts tightened and one tire almost fell off yikes!

My tires didn’t have lug nuts tightened and one tire...

My tires didn’t have lug nuts tightened and one tire almost fell off yikes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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WOW! I have less than desirable credit, and I was able to...

WOW! I have less than desirable credit, and I was able to get a decent rate on my new car. Frank is fantastic. Premier takes great service to a whole new level! They will 100% work with you to getyou into the car of your dreams with a fantastic APR! I honestly can't say enough good things about Premier. They even helpede out with getting an awesome insurance too!!

WOW! I have less than desirable credit, and I was able to...

WOW! I have less than desirable credit, and I was able to get a decent rate on my new car. Frank is fantastic. Premier takes great service to a whole new level! They will 100% work with you to getyou into the car of your dreams with a fantastic APR! I honestly can't say enough good things about Premier. They even helpede out with getting an awesome insurance too!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Marcos was very friendly and he made the transaction easy...

Marcos was very friendly and he made the transaction easy and quick Ami in Finance was great✅🚘

Marcos was very friendly and he made the transaction easy...

Marcos was very friendly and he made the transaction easy and quick Ami in Finance was great✅🚘

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Frank did an amazing job. Super patient with my family,...

Frank did an amazing job. Super patient with my family, gave us a good deal! Definitely coming back(:

Frank did an amazing job. Super patient with my family,...

Frank did an amazing job. Super patient with my family, gave us a good deal! Definitely coming back(:

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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