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Whitby Toyota

(1,938 reviews)
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(1,938 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Whitby Toyota from DealerRater.

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The Diagnostic was quick and accurate and the install was

The Diagnostic was quick and accurate and the install was fast. The service manager was friendly

The Diagnostic was quick and accurate and the install was

The Diagnostic was quick and accurate and the install was fast. The service manager was friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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It was a pleasure to purchase a new vehicle from Whitby

It was a pleasure to purchase a new vehicle from Whitby Toyota.. the staff was extremely helpful in all aspects of our experience.

It was a pleasure to purchase a new vehicle from Whitby

It was a pleasure to purchase a new vehicle from Whitby Toyota.. the staff was extremely helpful in all aspects of our experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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The staff was awesome and had no issues getting me into

The staff was awesome and had no issues getting me into the vehicle I wanted. I would highly recommend this dealership!

The staff was awesome and had no issues getting me into

The staff was awesome and had no issues getting me into the vehicle I wanted. I would highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Whitby Toyota provide excellent service all the time, I

Whitby Toyota provide excellent service all the time, I love it pretty much. Moreover, they are very honest to the client.

Whitby Toyota provide excellent service all the time, I

Whitby Toyota provide excellent service all the time, I love it pretty much. Moreover, they are very honest to the client.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Whitby Toyota is a wonderful dealership .

Whitby Toyota is a wonderful dealership . Their service department is friendly and efficient.Had my car in for repairs and was completed ahead of schedule...

Whitby Toyota is a wonderful dealership .

Whitby Toyota is a wonderful dealership . Their service department is friendly and efficient.Had my car in for repairs and was completed ahead of schedule...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I should have taken the time to read some of the past

I should have taken the time to read some of the past reviews before engaging with Whitby Toyota. Unfortunately, my experience only confirmed what others described regarding that location, including a troubling lack of professionalism, not to mention basic courtesy. My partner and I had made specific arrangements with Allam Bachir regarding a new vehicle purchase. Yet when we showed up as scheduled, we were told they would not honour the agreement we had made the previous day. When the Sales Director, Richard Alam, was contacted, he simply confirmed that decision in a dismissive, unapologetic way … and walked away ! This kind of attitude, not only from the team who had misled us and proceeded with lying to our faces, but also from their management, is simply unacceptable. Thankfully in our case, this occurred early enough in the process that we had not yet committed to anything. Needless to say, we will be taking our business elsewhere.

I should have taken the time to read some of the past

I should have taken the time to read some of the past reviews before engaging with Whitby Toyota. Unfortunately, my experience only confirmed what others described regarding that location, including a troubling lack of professionalism, not to mention basic courtesy. My partner and I had made specific arrangements with Allam Bachir regarding a new vehicle purchase. Yet when we showed up as scheduled, we were told they would not honour the agreement we had made the previous day. When the Sales Director, Richard Alam, was contacted, he simply confirmed that decision in a dismissive, unapologetic way … and walked away ! This kind of attitude, not only from the team who had misled us and proceeded with lying to our faces, but also from their management, is simply unacceptable. Thankfully in our case, this occurred early enough in the process that we had not yet committed to anything. Needless to say, we will be taking our business elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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I had a great experience at Whitby Toyota.

I had a great experience at Whitby Toyota. I was treated well, everyone to the time to explain all the features of the vehicle and the paperwork. I would highly recommend anyone looking to purchase a Toyota visit the folks at Whitby Toyota

I had a great experience at Whitby Toyota.

I had a great experience at Whitby Toyota. I was treated well, everyone to the time to explain all the features of the vehicle and the paperwork. I would highly recommend anyone looking to purchase a Toyota visit the folks at Whitby Toyota

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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The bestseller & good services in Durham.

The bestseller & good services in Durham. Try them today & you will enjoy your visit. Toyota Whitby never a dull moment.

The bestseller & good services in Durham.

The bestseller & good services in Durham. Try them today & you will enjoy your visit. Toyota Whitby never a dull moment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Aria is a customer focused sales representative.

Aria is a customer focused sales representative. He is responsive and very helpful! It was such a pleasure to work with Aria.

Aria is a customer focused sales representative.

Aria is a customer focused sales representative. He is responsive and very helpful! It was such a pleasure to work with Aria.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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My experience was very positive at Whitby Toyota.

My experience was very positive at Whitby Toyota. My wife purchased her vehicle there and so did I. Great customer service, and obviously great vehicles. Toyota!

My experience was very positive at Whitby Toyota.

My experience was very positive at Whitby Toyota. My wife purchased her vehicle there and so did I. Great customer service, and obviously great vehicles. Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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