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Finch Chrysler Dodge Jeep Ram

(697 reviews)
2022 consumer dealer award
View 5 awards
2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(697 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Finch Chrysler Dodge Jeep Ram from DealerRater.

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STOP AND READ!

STOP AND READ! I purchased a 2017 Dodge ram April 24th 2023 with 116,672 kms on it. June 9th 2023 with 118,823 kms on the vehicle, I contacted the dealership with transmission issues I was experiencing. Under 56 days and 2300 kms. I was told they would not honor the 90 DAY or 2500 km exchange policy, Flat out! I am now stuck with a five thousand dollar repair bill. This is not a one off occurrence. Other customers have reported the reneging of this 90 day return policy in other reviews. I am not writing this review from outrage, but to PROTECT hard working individuals from the pain and suffering of this dealership. Could the average person take such a large financial hit after purchasing a new vehicle in these tough economic times..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fantastic service!

Fantastic service! Jordan was patient and considerate during the entire experience. Transparent & up front with all questions asked. Thanks again, Jordan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

I have developed a friendship in my eyes with Fish.

I have developed a friendship in my eyes with Fish. He new I was looking for this car almost a year ago. When one came up he let me know right away ans before , as he promised gave me first chance at it. This car is really sought out for. The service he provided was great and I love that he was able to enjoy my happiness and excitement threw me loving this car. Fish went out of his way to take care of me and I would hire such a man in my own store. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

I inquired about a vehicle that is on their website that

I inquired about a vehicle that is on their website that is misleading the salesperson tells me the car is selling for more than the msrp price take the msrp off the website as it is false advertising

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Horrible place to buy and get service from I had one of

Horrible place to buy and get service from I had one of the techs say i had a rear axle seal leaking I said go ahead and replace it so they did but they never did replace the axle seal the axle seal on both sides are the exact same never been touched axle has never been out this place is absolutely disgusting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, Jake. We strive for best-in-class service here at Finch Chrysler and based on your review, we have left you with a poor impression of our dealership. I do not recognize the situation, so I’d like to speak with you to discuss your experience more, please reach out to me at ldale@finchchrysler.com. Lori Dale, Service Manager

I had a great experience at Finch.

I had a great experience at Finch. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership. Meet Jordan Fish. He is amazing guy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Consumer response

Highly recommended

Consumer response

Jordan fish

Jordan was amazing he did everything that he promised.

Jordan was amazing he did everything that he promised. I would recommend him to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Consumer response

Thanks for the excellent service

Consumer response

Thanks for the excellent service

We’ve had a couple of negative experiences with the Finch

We’ve had a couple of negative experiences with the Finch service centre. After dealing with Lori this evening, we decided that we’d give Finch another opportunity when the time arises. She turned a negative into a positive! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the review and feedback! Take care, and if there's ever anything else we can help you with, please don't hesitate to let us know!

Working with Jordan on my new vehicle purchase was a

Working with Jordan on my new vehicle purchase was a wonderful experience. The whole Finch Team are great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for the 5-star review and feedback Janet! If there's ever anything else we can help you with, please don't hesitate to let us know!

Great service

I'm very happy with the purchase I made here - 2022 dodge charger, I like that all people working there are friendly and they work together as a team. I would highly recommend others to purchase a car here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your brand new Charger! We truly appreciate your business and it made our day to hear that our team ensured you had a wonderful experience. Take care, and if there is anything we can help you with in the future, please don't hesitate to reach out!