Meet Chris Mitchell

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 130 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well.

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 133 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well.

Think Twice Before Choosing This Dealership – Poor Diagnosis, Poor Service I had a highly disappointing experience at Fraser Durham Chrysler Dodge Jeep Ram dealership that I feel obligated to share. If you’re considering bringing your vehicle here, I strongly advise getting a second opinion first – you could end up paying for repairs your car doesn’t actually need. I brought my Ram 1500 truck in on January 8th due to starting issues. They diagnosed the problem as a faulty starter and replaced it. However, when I went to pick up my truck that evening, it still wouldn’t start. This was despite the fact that a prior diagnostic test at Canadian Tire confirmed there were no issues with the starter or battery. I tried explaining this to the staff, but my concerns were brushed aside in a rushed and dismissive manner. On January 9th, I spoke with a receptionist who insisted the issue was the battery. Despite repeatedly explaining that Canadian Tire had already tested the battery and found no issues, I was pressured into purchasing a new battery. Yet again, the truck still didn’t start. The entire ordeal resulted in wasted time, unnecessary expenses, and extreme frustration. My vehicle sat at the dealership for nearly a week with no resolution, only for their initial diagnosis to turn out to be completely wrong. The lack of professionalism, proper communication, and follow-up from the manager and staff was unacceptable. If you value your time and money, I’d recommend taking your vehicle elsewhere.

Colleen was absolutely amazing and so incredibly easy to deal with. Her costumer service is a 10/10 and is the best of the best when it comes to purchasing a vehicle a great experience!

Colleen and the team at Fraser were extremely understanding to my needs and made me feel valued through the whole purchasing process. I never felt pressured and they made sure the vehicle I chose was right for me and my family. If you’re looking for a new vehicle, call Colleen!

I highly recommend finding another dealership to deal with. I wasted money having them diagnose an issue that they falsely identified and wanted to charge me $800+ to fix, which would have been a waste of money as they missed the gaping hole in my vacuum line. They were unable to locate the massive cut in a vacuum line that I paid them to diagnose, instead had to bring it to another dealership who found the actual issue promptly instead of claiming it was another issue and trying to overcharge me. Do yourself a favor and spend your money elsewhere, their service department has no idea what their talking about and their service manager is rude and argumentative.

I highly recommend finding another dealership to deal with. I wasted money having them diagnose an issue that they falsely identified and wanted to charge me $800+ to fix, which would have been a waste of money as they missed the gaping hole in my vacuum line. They were unable to locate the massive cut in a vacuum line that I paid them to diagnose, instead had to bring it to another dealership who found the actual issue promptly instead of claiming it was another issue and trying to overcharge me. Do yourself a favor and spend your money elsewhere, their service department has no idea what their talking about and their service manager is rude and argumentative.

Thanks for all your help in assisting us in getting us the best pricing on our new 2020 Dodge van. Very helpful and knowledgable service from everyone especially Al Kennedy.