Fraser Durham Chrysler Dodge Jeep Ram In

Appt made to Test Veh….2 hrs later Mgnr got it back after ‘a long lunch’ Drove it, but Off Road tires on it were noisy so Salesman said they wud put one new Summer tires….desperate to get me to sign, we can deal with tires later plus $900 Admin Fee. I demanded to know which Summer Tires were to be installed..Kennedy then said Off Road tires were Summer Tires. I wud have to pay $2,000 for tires and installation..No rebate for Tires on, altho he told me they were new. They dont install ‘used tires’. He tried hard but I left. Told not to call. 11 phonecalls had to demand that they stop calling. Terrible experience.

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 130 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well.

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 133 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well.

I highly recommend avoiding purchasing or servicing a vehicle here. Within 3 months of owning a 2024 Durango it needed a cluster repair and has now been at the dealership for 6 weeks. 4 weeks after it was there, we found it had sustained damage to the back end. The dealership's response and management of the issue have been poor, showing complete disregard towards customer care. They don’t respond to calls, emails or letters, nor have they provided any consistent updates on the repairs or the damages. They refuse to take responsibility, insisting it is our responsibility to repair the damages and are refusing to provide information on the incident. Their customer service is extremely lacking, showing disregard for customers after a purchase. This experience has been beyond disappointing.

Think Twice Before Choosing This Dealership – Poor Diagnosis, Poor Service I had a highly disappointing experience at Fraser Durham Chrysler Dodge Jeep Ram dealership that I feel obligated to share. If you’re considering bringing your vehicle here, I strongly advise getting a second opinion first – you could end up paying for repairs your car doesn’t actually need. I brought my Ram 1500 truck in on January 8th due to starting issues. They diagnosed the problem as a faulty starter and replaced it. However, when I went to pick up my truck that evening, it still wouldn’t start. This was despite the fact that a prior diagnostic test at Canadian Tire confirmed there were no issues with the starter or battery. I tried explaining this to the staff, but my concerns were brushed aside in a rushed and dismissive manner. On January 9th, I spoke with a receptionist who insisted the issue was the battery. Despite repeatedly explaining that Canadian Tire had already tested the battery and found no issues, I was pressured into purchasing a new battery. Yet again, the truck still didn’t start. The entire ordeal resulted in wasted time, unnecessary expenses, and extreme frustration. My vehicle sat at the dealership for nearly a week with no resolution, only for their initial diagnosis to turn out to be completely wrong. The lack of professionalism, proper communication, and follow-up from the manager and staff was unacceptable. If you value your time and money, I’d recommend taking your vehicle elsewhere.

They are very nice and professional. I highly recommend them for the best dealers in the Durham area!!!

Colleen, thank you so much for all your help and expertise. You made this such a great experience.

Warning for anyone who uses Fraser Durham Chrysler In Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to safety as the car was shaking violently. Just a warning to others, I was glad my kids weren’t with me as it was the scariest drive of my life, but I know I will not be using that dealership again.

I highly recommend, you'll get meet with fast honest efficient service. Deal closed fast!

Colleen and the team at Fraser were very personable and very easy to deal with! Fantastic experience dealing with them! We felt very comfortable dealing with Colleen and the Fraser team!!