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BMW Markham

(587 reviews)
2013 national dealer award
View 8 awards
2013 national dealer award 2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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Reviews

(587 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW Markham from DealerRater.

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I loved BMW Markham, Jimmy Khatri is the best.

I loved BMW Markham, Jimmy Khatri is the best. I highly recommend him to my friends.

I loved BMW Markham, Jimmy Khatri is the best.

I loved BMW Markham, Jimmy Khatri is the best. I highly recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Danoosh, it’s fantastic to hear that Jimmy Khatri made your experience at BMW Markham so memorable. Thank you for recommending him to your friends—we look forward to helping you again soon!

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Great service recommend.

Great service recommend. Will visit again for my next service. Will recommend to others to visit

Great service recommend.

Great service recommend. Will visit again for my next service. Will recommend to others to visit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great recommendation! We’re glad you had a positive experience at BMW Markham and look forward to helping you with your next service. Appreciate you spreading the word!

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I really enjoy the feeling of driving a BMW — the

I really enjoy the feeling of driving a BMW — the handling is excellent..The sales is professional!

I really enjoy the feeling of driving a BMW — the

I really enjoy the feeling of driving a BMW — the handling is excellent..The sales is professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Xieyingmei, we're so glad to hear you're enjoying the exceptional handling of your BMW! It’s also great to know the sales team at BMW Markham provided a professional experience. Thank you for sharing, and we hope you continue to love every drive!

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Professional service!

Professional service! accommodated my logistic needs and were provided honest updates while my car was being serviced

Professional service!

Professional service! accommodated my logistic needs and were provided honest updates while my car was being serviced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

MANDONI91, your kind words about the professional service and honest updates at BMW Markham really stand out. We’re glad we could accommodate your logistics and appreciate you sharing your experience. Hope to see you again soon!

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Misleading Practices at BMW Markham – Beware of All

Misleading Practices at BMW Markham – Beware of All Services Provided I had a deeply frustrating experience with BMW Markham involving a fraudulent contract and deceptive service tactics that forced unnecessary costs. Contract Issues: ✔ Misrepresented terms and lack of clear documentation, leaving me with a contract that did not align with prior agreements. Refused providing a formal contract upon multiple requests. ✔ Corporate refused to provide proper resolution, despite clear inconsistencies flagged in their own records. Tire Replacement Concerns: ✔ A nail-in-tire incident led to a forced replacement, with the service manager later admitting liability after investigation. ✔ After replacing one new tire, the service advisor recorded that the front tires had 4mm tread and then recommended replacing the remaining three tires in conjunction with the new replacement—proving the dealership acknowledged the significant tread discrepancy and imbalance risk. ✔ Despite their own staff’s findings, corporate dismissed the concerns and failed to provide a fair resolution. Consumer Warning: If you’re considering purchasing or servicing your vehicle at BMW Markham, pay close attention to contract details and service recommendations

Misleading Practices at BMW Markham – Beware of All

Misleading Practices at BMW Markham – Beware of All Services Provided I had a deeply frustrating experience with BMW Markham involving a fraudulent contract and deceptive service tactics that forced unnecessary costs. Contract Issues: ✔ Misrepresented terms and lack of clear documentation, leaving me with a contract that did not align with prior agreements. Refused providing a formal contract upon multiple requests. ✔ Corporate refused to provide proper resolution, despite clear inconsistencies flagged in their own records. Tire Replacement Concerns: ✔ A nail-in-tire incident led to a forced replacement, with the service manager later admitting liability after investigation. ✔ After replacing one new tire, the service advisor recorded that the front tires had 4mm tread and then recommended replacing the remaining three tires in conjunction with the new replacement—proving the dealership acknowledged the significant tread discrepancy and imbalance risk. ✔ Despite their own staff’s findings, corporate dismissed the concerns and failed to provide a fair resolution. Consumer Warning: If you’re considering purchasing or servicing your vehicle at BMW Markham, pay close attention to contract details and service recommendations

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that we weren’t able to work toward an amicable solution despite efforts made by both our team and BMW Canada. We understand how frustrating this situation has been for you, and we regret that your experience left you feeling this way. Your concerns have been heard, and we appreciate you taking the time to share them. Best, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

Consumer response

Despite multiple opportunities to resolve this fairly, your corporate team has ignored documented inconsistencies in both the contract terms and tire replacement recommendations. Your own staff admitted liability, yet your response remains dismissive. I urge you to address these concerns transparently and provide the resolution your dealership initially acknowledged was necessary.

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Great dealership to do business with.

Great dealership to do business with. Staff is polite, friendly and helpful. Jimmy is a great guy and tries to do his best to ensure that the customer is happy.

Great dealership to do business with.

Great dealership to do business with. Staff is polite, friendly and helpful. Jimmy is a great guy and tries to do his best to ensure that the customer is happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Edey, we’re so glad to hear you had a great experience at BMW Markham! Jimmy will be thrilled to know his efforts made a difference — we appreciate your kind words and look forward to welcoming you back again soon.

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Always was treated well with respect in showroom and

Always was treated well with respect in showroom and service. Pleasant people to deal with and will definitely consider my next vehicle from there .

Always was treated well with respect in showroom and

Always was treated well with respect in showroom and service. Pleasant people to deal with and will definitely consider my next vehicle from there .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear you’ve consistently been treated with respect and kindness at BMW Markham. We appreciate your trust and look forward to assisting you with your next vehicle when the time comes!

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The shuttle bus service is good for me.

The shuttle bus service is good for me. The receptionist is very friendly and he could speak mandarin is very important for me.

The shuttle bus service is good for me.

The shuttle bus service is good for me. The receptionist is very friendly and he could speak mandarin is very important for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Felix, it’s wonderful to hear that the shuttle service and friendly receptionist made a positive impression, especially with the ability to communicate in Mandarin. We appreciate you sharing your experience at BMW Markham and look forward to assisting you again!

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The service was very friendly and honest with thorough

The service was very friendly and honest with thorough explanation of services needed to be done. The shuttle service and the car wash was tendering.

The service was very friendly and honest with thorough

The service was very friendly and honest with thorough explanation of services needed to be done. The shuttle service and the car wash was tendering.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that you had a positive experience, DK! We're glad that our team provided clear communication and took care of you with the shuttle service and car wash. Thank you for choosing BMW Markham, and we look forward to serving you again soon!

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experienced, good customer service, professional, kind,

experienced, good customer service, professional, kind, understanding, hardworking employees, Technical knowledge, Patience, good Communication skills, Problem solving, Ability to Use Positive Language, Adaptability

experienced, good customer service, professional, kind,

experienced, good customer service, professional, kind, understanding, hardworking employees, Technical knowledge, Patience, good Communication skills, Problem solving, Ability to Use Positive Language, Adaptability

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting the qualities of our team at BMW Markham! We're delighted to know that their professionalism and expertise made a positive impression. We appreciate your feedback and look forward to serving you again in the future!

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