BMW Markham

I recently purchased my BMW X3 from this dealership, and I had the pleasure of working with Michelle Fung as my sales representative. She was fantastic from start to finish! Michelle was extremely helpful, responsive, and professional throughout the entire process. She made everything easy and stress free, and she went above and beyond to ensure that everything was perfect when we picked up our vehicle. If you’re in the market for a BMW, I highly recommend reaching out to Michelle. She truly takes care of her customers and makes the entire buying experience smooth and enjoyable!

My daughter was buying her first car, and we had the pleasure of dealing with Kelvin. If you want great service ask for him! I've bought a lot of cars in my life and Kelvin was by far the best salesperson I've dealt with. He went out of his way to make my daughter comfortable with the purchase. I would absolutely buy a car from him again. He really came through.

My complaint is with BMW Markham Parts Department .. this survey only covers Sales and Service so I selected Sales. Never again will I spend a dime here. I tried to return a part after 11 business days, they refused to take it back, even with their 20% restocking fee PIRACY as they have a 10 day no return policy..'just can't do it'. The Parts guy went to their Parts Manager who refused the return, to be specific. Does he think BMW Markham will go out of business if they refund a $50 part? Zero Customer Service ethic. I then escalated through their web site, to both Parts and Management..no one even had the decency to respond to my correspondence. I suspect BMW would not be impressed with the way they are represented by Markham BWM. BRUTAL Customer Service. If you have an issue with BMW Markham and they can weasel out, you're on your own...

Absolutely do NOT trust this dealership. My husband was scammed into leasing a vehicle that had $10,000 in undisclosed accident damage, something we only discovered when another dealership uncovered it during a trade-in assessment. This dealership never disclosed the accident, never took accountability, and continued to act in bad faith throughout the entire resolution process. When we called to address this, the assistant manager actually told us that because the car was leased and not owned, they had no responsibility to disclose the accident. That statement alone shows exactly how little integrity they operate with. They only value customers when they are purchasing a new vehicle, not when they are leasing. Although my husband eventually managed to get out of the lease, their dishonesty has now left us scrambling to find a replacement vehicle in the middle of winter, an unnecessary and stressful situation entirely caused by their lack of transparency and ethics. This experience has completely destroyed our trust in this dealership. If you still choose to do business with them, double-check every detail and do not let them pressure or intimidate you. And be especially cautious around the assistant manager, our interactions with him were incredibly disappointing. Posting this review so no one else ends up in the same situation. Avoid this dealership at all costs

I was new to the BMW brand when I walked into the dealership, and Michelle was extremely helpful in finding the perfect car for me and my family. She is diligent, knowledgeable, and always quick to respond to any questions I had. The entire experience was seamless. If you're looking for a BMW, I highly recommend Michelle at BMW Markham!

purchase of my dream BMW thank you, Pirout Mohammadi From first visit to delivery, Pirout listened to what mattered, found the right build, kept communication clear, and made the numbers fully transparent. Delivery was smooth and he spent extra time walking me through features. Outstanding experience with Pirout, Five stars— ask for Pirout if you look for BMW

My family and I had a wonderful experience at this dealership, thanks to Michelle Fung, our salesperson. The entire process went smoothly from beginning to end, from the initial test drive to the vehicle pickup. She was extremely responsive and consistently kept us updated and informed throughout. We truly appreciated her professionalism and support. Thanks again Michelle!

Purchased 2024 bmw m2 in November 2024 from Rico this dealership did not disclose to me that this vehicle was in accident . This accident happened on june27 2024 apparently they forgot to mention this during my purchase this is fraud and will follow up with omvic andmy lawyer 0ver $80000 for this car be very cautious this dealership are scammers,,,, car fax does not lie

I like the way this dealership is organized and that it provides a comfortable space for the waiting clients

The staff are professional helpful and friendly. They are knowledgeable and updated about the cars and services