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Tom Bush Mazda

(59 reviews)

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(59 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They refuse to fix problem even though car is still under

They refuse to fix problem even though car is still under warranty. They were aware of problem for several services.

They refuse to fix problem even though car is still under

They refuse to fix problem even though car is still under warranty. They were aware of problem for several services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The rudest service department I have ever encountered.

The rudest service department I have ever encountered. Sandy West and Adrianna Carlson are the two rudest service advisors I have ever encountered. They are the least knowledgeable as well.

The rudest service department I have ever encountered.

The rudest service department I have ever encountered. Sandy West and Adrianna Carlson are the two rudest service advisors I have ever encountered. They are the least knowledgeable as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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It was easy to schedule service.

It was easy to schedule service. They had the maintenance done by the promised time. Friendly service reps.

It was easy to schedule service.

It was easy to schedule service. They had the maintenance done by the promised time. Friendly service reps.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're delighted to hear that scheduling service was a breeze and the maintenance met your expectations at Tom Bush Mazda. Our team takes pride in providing friendly and efficient service, so thank you for sharing your experience!

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Efficient, caring, timely, organized, knowledgeable, and

Efficient, caring, timely, organized, knowledgeable, and understanding And many reasons more for being number one!

Efficient, caring, timely, organized, knowledgeable, and

Efficient, caring, timely, organized, knowledgeable, and understanding And many reasons more for being number one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ronald, thank you for the wonderful feedback! We're delighted to hear that our team at Tom Bush Mazda met your expectations. We appreciate your support and look forward to serving you again!

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Had maintenance performed.

Had maintenance performed. Great service, service writers were very helpful. Will continue to bring my car to this dealership.

Had maintenance performed.

Had maintenance performed. Great service, service writers were very helpful. Will continue to bring my car to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

David, we're delighted to hear that you had a great experience with our service team at Tom Bush Mazda. Thank you for trusting us with your vehicle's maintenance!

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Purchases new c-30 from John at Tom Bush Mazda.

Purchases new c-30 from John at Tom Bush Mazda. The whole experience was very pleasant. No xx stalling or anything. Got us in and out real fast with the car of my wife`s dreams!

Purchases new c-30 from John at Tom Bush Mazda.

Purchases new c-30 from John at Tom Bush Mazda. The whole experience was very pleasant. No xx stalling or anything. Got us in and out real fast with the car of my wife`s dreams!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jon, we're delighted to hear that John and the team at Tom Bush Mazda made your experience smooth and enjoyable. Thanks for choosing us, and we hope your wife loves her new C-30!

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Excellent service I enjoy my wait everything is great and

Excellent service I enjoy my wait everything is great and service staff are the best Sandy has always been a joy to deal with Bravo Mazda services

Excellent service I enjoy my wait everything is great and

Excellent service I enjoy my wait everything is great and service staff are the best Sandy has always been a joy to deal with Bravo Mazda services

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Darrell, we're delighted to hear you had such a positive experience with Sandy and our team at Tom Bush Mazda. Thanks for the fantastic review!

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This was the 5th Mazda lease/purchase from Tom Bush

This was the 5th Mazda lease/purchase from Tom Bush Mazda. Another great experience with the Tom Bush team. Jose is sales person was great. Professional, thorough and no pressure! Highly recommend Tom Bush Mazda.

This was the 5th Mazda lease/purchase from Tom Bush

This was the 5th Mazda lease/purchase from Tom Bush Mazda. Another great experience with the Tom Bush team. Jose is sales person was great. Professional, thorough and no pressure! Highly recommend Tom Bush Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jim, thanks for your continued trust in Tom Bush Mazda! We're delighted to hear that Jose and the team provided another great experience. Enjoy your new Mazda!

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This was our first Mazda purchase.

This was our first Mazda purchase. We went knowing exactly what we wanted. Our salesperson, Matt Stephens, did not pressure us to spend more than what we intended to buy. Zero pressure! Great selection of cars to choose from. We left with the car we wanted for a terrific price. This was our best car buying experience.

This was our first Mazda purchase.

This was our first Mazda purchase. We went knowing exactly what we wanted. Our salesperson, Matt Stephens, did not pressure us to spend more than what we intended to buy. Zero pressure! Great selection of cars to choose from. We left with the car we wanted for a terrific price. This was our best car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dan, we're delighted to hear that Matt and the team at Tom Bush Mazda made your first Mazda purchase a great experience. Enjoy your new car!

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Very good experience, frequent updates, video of

Very good experience, frequent updates, video of inspection. I had a Mazda 3 for 10 years and bought my current CX5 based on my previous experience with this dealership .

Very good experience, frequent updates, video of

Very good experience, frequent updates, video of inspection. I had a Mazda 3 for 10 years and bought my current CX5 based on my previous experience with this dealership .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Leo, we're delighted to hear you had a great experience with us at Tom Bush Mazda, and appreciate your continued trust in our dealership. Enjoy your new CX5!

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