INFINITI of Oceanside

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(4 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(4 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Best experience on the purchase of a new QX60

We found the exact car only at Mossy Infiniti of Oceanside. Absolutely the most amazing and unforgettable experience for a remote purchase. I was blown away with the service provided by Robert Ochoa, salesperson, Larry Tulio sales manager, Carlos Quintero, finance manager. They all very professional on the phone, email and in person. They definitely care for the customer to bring more to stay with the luxury of Infiniti. Larry made it happened to put us in the best QX60 Autograph. He was very transparent, responsive, and made the transaction very pleasant with his laugh and unlimited time on the phone. He is totally a no pressure sales manager and give you the opportunity to hold the vehicle while a decision is made. No common in these days that there is a short supply and high demand. Robert, very professional, a dedicated salesperson responding calls/texts even on his day off. Carlos in finance knows well how to run the most critical part. He was very helpful we understand the options for additional coverages and did an excellent job with the paperwork, highlighting and explaining every important line. I found out that at Mossy Infiniti of Oceanside besides no marks up over MSRP is not only about selling the car and they make sure the customer has a positive experience. They all are nice and make you feel as a true value customer. I had to fly into town and the nice experience started with a VIP treatment from Robert who pick up my wife and I at the airport. It continues as we were meeting others in the dealer, the GM, finance, reception, detailing and the rest of the salespeople who came to congratulate the purchase. Robert, salesperson, was at all times making sure the transaction and delivery was very smooth. He took his time to show us and explain all the features and packages on the car. I was totally impressed to find out he had setup all the features and applications like In-touch Services. The car was intact and it was a perfect delivery. The transaction was very pleasant and the whole paper work was done in 90 minutes. The dealer setup is very nice and very convenient with lots of options in their inventory. Of all the car dealers I purchased cars, I rate this dealer with 5 stars. Thank you Mossy Infiniti of Oceanside. We will surely be coming to see you on future needs

Dealer response

We appreciate your positive review about your recent experience with us!

5.0

Great service experience

Great service department. Friendly, helpful, thorough. Everything explained in detail. Work done in a timely fashion. Everyone I've interacted with at the dealership from sales to the service department has been positive. No high pressure sales here, just great deals.

Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5.0

Competent, Caring, and Genuinely Concerned

I have been more than satisfied with my relationship with Mossy Infiniti Oceanside. In part, the Infiniti warranty is great as well as the location of the dealership is very convenient. However, what makes my experience with Mossy is my relationship with the service department. They go out of their way to make sure that you are taken care of from the moment you drive in. My service representative, Melissa, is right there to greet me before I even get out of the car. I have never had better service! (Forget the roses, Lexus, and provide personalized, caring, and competent service!) Several times I have had very unique and technical questions regarding a service that was performed. IF she did not know the answer, she immediately left me and found my service provider to get the answer. She truly is a ray of sunshine and has become a trusted friend and advocate if necessary. She really is exceptional. In reality, Melissa IS Mossy Nissan. You can count on Melissa to be there for you and to take care of any problems.

Dealer response

Jim L., thank you for your kind words and this wonderful review!

5.0

Excellent, prompt service

I called several other dealerships for service prior to coming to Infiniti of Oceanside. I settled on the Oceanside location because they made me feel welcomed and answered non service related questions I had about my Q50 with concise, clear, and friendly responses. Alex and Melissa were the two service advisors had the pleasure of working with. As A regional trainer on basic hospitality/customer service within my company, it was extremely refreshing to be provided with the red carpet treatment.

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