Reviews
Write a reviewNOT HAPPY CUSTOMER
Bought a 2019 Dodge Ram 1500 Rebal! Short time later check engine light comes on. They dont give warranty. Now stuck paying for repairs. On top of monthly payments. Thanks guys. I wouldnt recommend
NOT HAPPY CUSTOMER
Bought a 2019 Dodge Ram 1500 Rebal! Short time later check engine light comes on. They dont give warranty. Now stuck paying for repairs. On top of monthly payments. Thanks guys. I wouldnt recommend
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Poor service department
Brought 2015 wrangler for check engine light. Diagnose was not clear, random misfire on Tuesday. They told me they could look into it on Wednesday, I stopped by on Thursday and was told it would be in the afternoon. I called to check on it Friday at 12:30, service rep said tech was at lunch and his computer was locked. Promised phone call after lunch. At 2 I stopped in, service tech had not even looked at it, was all lies. I had to ask 3 times for my keys. FCA emailed a service information to me, I filled it out. No response. FCA emailed to see if Stuteville contacted me yet, I replied no. That was 5 days ago.
Poor service department
Brought 2015 wrangler for check engine light. Diagnose was not clear, random misfire on Tuesday. They told me they could look into it on Wednesday, I stopped by on Thursday and was told it would be in the afternoon. I called to check on it Friday at 12:30, service rep said tech was at lunch and his computer was locked. Promised phone call after lunch. At 2 I stopped in, service tech had not even looked at it, was all lies. I had to ask 3 times for my keys. FCA emailed a service information to me, I filled it out. No response. FCA emailed to see if Stuteville contacted me yet, I replied no. That was 5 days ago.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
was a repet custermer
they try to sell you the car they wont insted of the car you wont they prced the truck i wonted 6000.00 more than the one i bought then advertise it for same price as the one i bought. dont trust the sales mgr. Bryan he will lie stright to your face then after they get your money wont even talk to you.Asked several times yo talk to the general mgr. but never got to If you wont a good deal dont stop at stuteville
was a repet custermer
they try to sell you the car they wont insted of the car you wont they prced the truck i wonted 6000.00 more than the one i bought then advertise it for same price as the one i bought. dont trust the sales mgr. Bryan he will lie stright to your face then after they get your money wont even talk to you.Asked several times yo talk to the general mgr. but never got to If you wont a good deal dont stop at stuteville
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Questionable estimate on a.c. repair
I recently had my son's '06 Jeep Grand Cherokee in for a recall. It had been garaged for 2 years. The a. c. was not blowing out of vents. I asked if they would check that out after performing recall service. They said a rat had built a nest in the a c.& they gave me a $1,400 estimate. I was on the phone to service dept & said I would hold off on repairs. When I arrived at dealer to pick up Jeep they then told me the repair on a.c. would be $1100+ I was charged $69 diagnostic fee + $7 for "some screws" We took the Jeep to a local mechanic who cleaned the rat's nest out ,added freon & charged $145. The a.c. is blowing cold clean air now. I'd like to know how Studeville came up with the $1100 estimate! I say "customer beware".
Questionable estimate on a.c. repair
I recently had my son's '06 Jeep Grand Cherokee in for a recall. It had been garaged for 2 years. The a. c. was not blowing out of vents. I asked if they would check that out after performing recall service. They said a rat had built a nest in the a c.& they gave me a $1,400 estimate. I was on the phone to service dept & said I would hold off on repairs. When I arrived at dealer to pick up Jeep they then told me the repair on a.c. would be $1100+ I was charged $69 diagnostic fee + $7 for "some screws" We took the Jeep to a local mechanic who cleaned the rat's nest out ,added freon & charged $145. The a.c. is blowing cold clean air now. I'd like to know how Studeville came up with the $1100 estimate! I say "customer beware".
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase