McDonald Mazda West

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 7, 2019

    Do NOT connect with Blaise (woman) for any customer service. She lied TO MY FACE about what had been completed on inspections of my vehicle. The gentleman... that worked on my vehicle told me he NEVER completed the work that Blaise had described. She lies to get the customer out the door. Please see Cedric for any help required. He seems to know everything.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jenny - As you can imagine, this is very concerning to read. We certainly need to get the details of what happened during your visit so we can take th...e appropriate actions. I will give you a call to discuss this further. Thank you, Michael Brossard - Service Manager - 303-928-7319

  • 5.0 out of 5
    September 23, 2019

    Zack and Ceedric are so awesome! I was in desperate need for a new key after mine had been stolen, and they were both so helpful in getting me a new one.... Even though my auto insurance kept having mishaps with tows and extended wait times, they were flexible and professional. They truly care about their customers and want what is best for them, which is a very rare thing to find these days. Highly, highly recommend.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gabrielle - We are honored to earn your recommendation! It's wonderful to hear that Zack and Ceedric were helpful in getting you a new key. Thank you ...for your many kind words and for coming to us for your auto service needs. We look forward to assisting you in the future.

  • October 14, 2017

    Finished processes to buy a 2018 CX9 at McDonald Mazda West. Mason provided excellent customer service and kept me informed of the process. Overall a... pleasant car buying experience to get me into a car that can grow with us as our daughter has more activities and friends travel with us as well as carting around 2 year old Triplets!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 20, 2018

    Ignat did an awesome job with selling us a new car. He was very helpful through the whole process. Troy did a great job helping us with the accessories.... Great dealership!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the compliments Mike. We appreciate you choosing McDonald Mazda West to purchase your new car. Congrats & enjoy!

  • 3.0 out of 5
    February 5, 2018

    I visited McDonald Mazda West on Saturday, 2 February searching for a new 2018 Mazda 3 Touring for my son who is graduating from the US Air Force Academy... in May 2018. It's his first new car and I wanted to ensure he had a positive experience during the buying process. First, I would like to recognize the professional, courteous reception we received from Mr. Robert Nichols when we arrived for our 1PM appointment. What soured our visit was the behavior of the Sales Manager, Tyler (I don't remember his last name). Tyler was vague about answering my questions regarding a new 2016 Mazda 3 Grand Touring vehicle on the showroom floor. He "shushed" Robert three times during our discussion of the vehicle...in front of my son. Finally, Tyler failed to give us written quotes on the 2016 Mazda Grand Touring vehicle and the 2017/2018 Mazda 3 Touring vehicles we are interested in...which was the purpose of our visit. We left McDonald Mazda West empty handed on Saturday. That evening, we decided to make an offer on the 2016 vehicle...which Tyler encouraged us to do after he wouldn't answer my questions. It was countered today but not at price that made sense given that we have an offer over $2,000 lower on a 2017 Mazda 3 Touring vehicle with essentially the same features...and none of the safety features in the 2018 Mazda 3 Touring vehicle. Again, I'd like to praise Mr. Robert Nichols for his service on Saturday and today. It's unfortunate that a person of Robert's caliber must work with a sales manager of Tyler's caliber. Tyler needs to appreciate the quality of his sales team. Tyler also needs to learn how to treat customers in a courteous and professional manner.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    August 30, 2017

    Many thanks to Danyal at McDonald Mazda! I sent out an email detailing the model and price we were seaking. Danyal was not only the first to respond but... went to work for us right away and got us a better deal than we expected in our ideal vehicle! We will be working with him again

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 30, 2017

    Many thanks to Danyal at McDonald Mazda! I sent out an email detailing the model and price we were seaking. Danyal was not only the first to respond but... went to work for us right away and got us a better deal than we expected in our ideal vehicle! We will be working with him again

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 24, 2017

    After having a HORRIFIC experience at Spradley Barr Mazda in Ft. Collins, I contacted McDonald because they had the make/model I wanted. Danyal Ismail... went to bat for me and got me not only the exact car I wanted but got me a smokin deal! You ROCK, Danyal! The staff at the dealership was kind and understanding after my recent experience at the other Mazda dealership. I was treated with respect and I want to thank them again for that. Doug Gleason, on the finance staff, took his time to explain all the paperwork and answer all of our questions. Thank you, Doug! (awesome beard, btw) All in all, a terrific experience and I highly recommend to all my friends and family to take the extra time to drive down to Denver and meet these folks =) Thanks again, McDonald Mazda!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 18, 2017

    Chase and Danyal were both very helpful and personable!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 17, 2017

    After A Total Loss Of My Car. I Came To McDonald Mazda Looking For Reasonable Sized SUV For My Family. Danyal Helped Me Look For The Perfect Fit That Fit... My Budget. Thank You For All Your Help. I Will Defently Be Referring Family And Friends Your Way. Thanks Again

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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