Luxury Auto Works

Left a review yesterday about the terrible customer service from Luxury Auto Works and a 1986 Mercedes classic car we bought recently and the problems we are having with it that were not disclosed at the time of purchase, and how the owner Thomas won’t even answer our emails or phone calls. Just ridiculous!! My friend Lyla, a retired schoolteacher bought the car and since that time we had a certified mechanic in San Antonio look it over and says it had numerous mechanical issues that were obviously not disclosed at purchase, and we were told that these are not recent issues. Anyway, we do not recommended Luxury Auto for anything!!!

Went in they were very helpful Kenny I think his name was very helpful took me to test drive the car got back did the paperwork I love my Mercedes Benz Glx 250 drives I would recommend them to everyone thanks luxury auto works

Cullen was great and very helpful. He made the process of buying a car very easy. I appreciate him answering all my questions and going the extra step to check in after purchasing my car I chose! Would definitely recommend them!

It was a great experience especially with John Essad “Big John”. He was friendly, knowledgeable and efficient. The transaction was fast & easy and I was able to drive out in my new vehicle in no time.

John, is kind, thoughtful, knowledgeable, and accommodating salesman. Very Happy with my service and level of professionalism.

Working with Chris gave my wife and myself confidence that this dealership knows how to hire and train the right people. I was very impressed with his insights, professionalism, and respect he gave my family to discuss our options in private. If you come to this dealership request this young man in assisting you.

Buyer be careful. Cars do not look anything like in pictures. Purchased ferrari ff and asked about dash. was told was in great shape. Torn and leather pulled back. Entire bottom panels missing. Other vehicles I seen there after flying in seem to not look like pictures. Dodge viper looks nothing like in online pictures. Riddled with chips in front and black gas cap appears to be painted black by a 2 year old. Check vehicles out. Out of state purchase not recommended

Attention Warning:Luxury Auto works service at N Lamar Austin is not a reliable place to service your exotic cars, they are rip off scammers, they intentionally miss diagnose your car & still expensive parts from your car to cause more damage to your car for them to charge you thousands of dollars for fake repairs, safe yourself from stress & stay away from these criminal thieves they are unprofessional and untrustworthy people!!

One of the worst companies I have ever dealt with. I took my vehicle here due to the positive reviews but my experience was far from that and could be defined only as fraudulent and discriminatory. On Wednesday, November 16, 2022, I called the shop. I explained rodents chewed through the electrical in my engine. Brett said they could fix it. Then he asked me how much I expected the job to cost. I told him I didn’t know. He said well what did you budget for? I told him I did not have a budget as clearly this as an unforeseen expense. Then he continues to pressure to get a number from me and I tell him I don’t know. Continuing to pressure, he says give me your best guess in terms of what the cost would be. Again, I told him I didn’t know. Maybe between $2000-3000. He says if we can work within this, would you be okay. I told him to diagnose the vehicle so I could know the extent of the damage and we would go from there. He calls me later that afternoon between 1-2pm. Quotes me around $2000. Pretends he is doing me a favor with pulling discounts only managers are entitled to. The afternoon of Wednesday, November 30th, he tells me the vehicle is ready. I asked him what was the earliest they opened on Thursday as I would go before work to pick it up. Brett told me I had to get the vehicle that day and no exceptions would be made. I clearly wanted to check the work, but he wouldn’t allow it. Clearly, he was scamming me. Oh, and the price bumped up to over $3000 as he performed work which I never provided him permission to do. His response was “well you needed it.” It’s also funny / coincidental how now we are falling at the top of the range which was quoted. Let’s fast forward to Monday, December 5th, I went to the shop a little after 9am to resolve the issue. However, Brett became angry and told me I would have to pay even more to fix a problem he and his team created. I would say Brett looked at the vehicle for less than 10min. He discovered an air vent was improperly put back and thought that was the issue. It was not, and the humming persisted. If the team messed up putting in an air vent properly, I’m not surprised other things were messed up as well.

I've dealt with Cullen for the past few weeks regarding a vehicle they have for sale. Can't enough what a pro this guy is...would not hesitate to do business in future with him and dealership.