Capitaland Subaru

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 11, 2019

    DO NOT purchase a vehicle from this dealer!!!!!! They do not keep proper paperwork and if you finance with them they use tactics to confuse what you are... paying for. I was charged fraudulently over $1200, convinced to buy a warranty under false pretenses, and sold a service contact that no-one could provide the paperwork for afterwards. I was also not notified when I was purchasing the vehicle that it had been in an accident. After I made the deal with the sales team I called them back notifying them I had discovered that the car was in an accident. They said they would drop the price by $500 but never updated the paperwork. Now 11 months later, multiple phone calls, ignored emails and in person visits, they have finally made good on refunding my money for the fraudulent charges, warranty and service contract but due to poor paperwork still had the old agreed sales price, so now i'm out $500 dollars. I tried to speak with the owner. The finance manager asked her to come speak with me and she told him when she was done. I waited for over 20 mins for her to come in. She avoided coming in and then sent the sales manager to tell me they did all they could do and pretty much accuse me of making things up. They don't value their customers time or their customers period. The owner, Regina, was more concerned about chit chatting with people about their pet adoption event. I really hope there aren't Capitaland customers out there that have had this happened when Ernie was finance manager and just didn't notice. CHECK YOUR PAPERWORK!

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 17, 2019

    If you’re looking for an excellent, easy car buying experience, look no further. I have personally purchased three Subaru vehicles from this wonderful... group and my mother just purchased one as well, after seeing the positive experiences I’ve had. The sales professionals are not pushy, and it’s the only place I’ve been where I actually trust them to get me the best price for my car. They’re not out for themselves, and it’s apparent in the way they speak to each individual person that drives on the lot. Their service and financing groups are equally outstanding, and I often find myself wondering why anyone would go anywhere else? It’s the first place I go when I’m looking to buy/trade/lease and I recommend this place to anyone looking for an efficient, respectful, hassle-free experience!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    April 9, 2019

    BUYER BEWARE Lemon alert Recently I purchased a wrx under the stipulation it would be a certified pre owned. Throughout the buying process I am told... about 5 times the cpo papers are done just at another persons desk. The runaround continues while I play musical chairs. They finally give them to me as were walking out and I ask again. Me not being an a Subaru employee I'm not familiar the the cpo process and am at the mercy of the dealerships honesty. 3 days after purchase my car is popping out of gear consistently. So I'm reviewing my paperwork to see what could of not been checklisted to determine the problem. I notice many things not checked and I was never given my car fax, a chance to review my checklist with the manager, and my application for coverage. There's no denying this they are facts and i have the proof to validate this. It took a month for them to produce my gold plus warranty and that was only after i had corporate calling them to confirm. Which im not even sure how they processed because the paperwork was never completed. I would go to the finance office and would be told I had a warranty. Then walk across the hall to service where they told me I dont. All the while I'm not under a warranty so they wont do any work. After bringing my car to service about 4 times for this problem they keep telling me nothing's wrong. Even once I had a cel light on. To which they told me there was too many codes to fix, so they just reset my obd codes. At this point i decide to try a new dealership so I bring it to a new place. When the new tech opens the transmission hes startled to find it has cvt fluid in it......I have a flashback of the service girl telling me my car was a cvt. I corrected her as it's clearly a manual. I thought it was a clerical error I had no idea the complications it was causing. This car was never cpo'd correctly which makes me sick. Im no stranger to car purchases and i try to do all my homework and make sure I'm making a smart buy. I thought a cpo would be fool proof. But as i find out those can be faked as well. I never worked on this car and no other dealership had after the purchase. So either the original buyer changed it and my car was never inspected properly or someone there put the wrong fluid in. So here I am just a few months after purchase with not only a car that has been serviced incorrectly but feeling frauded on my cpo. I drove 3500 miles with the wrong transmission fluid in. Which is a fact proven on my last service report. I had reported the problem just days after my purchase. I'm not a mechanic and apart from dumping the fluid in the lot the moment I purchased it I wouldnt know. Soa has been helpful in trying to correct their problems with reimbursement as I've already accrued about 600 dollars in deductibles and now have to shell out 1500 bucks for a new clutch disc. Theres no telling what long term problems have been caused by this. But I could guarantee if I had no warranty and I brought my car to a garage stating I drove that long with the wrong fluid, i'd be hit with a laundry list of problems. They probably have covered themselves with some form of fine print. But if your looking for an honest dealer dont go here. Buying new or used these guys cant be trusted to do the right thing. I planned on buying a crosstrek for my fiance. But rest assured no one I know will ever step foot in that dealership. I look forward to resolution maybe a talk with the owners would get it done quickly and I could alter my review. But I'm definitely not going down without a fight. I will be copy and pasting this review in every social media outlet and review site in just a few days if I get no response. As well as contacting my family attorney. Ive been told I have a case. Although I'd really rather avoid that route as I have several warrantys through the dealership itself and hope for this to be an amicable relationship.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?