Capitaland Subaru

The staff were extremely professional, especially the salesman (Pat J)! I have received three follow up texts just checking in how we are enjoying our Subaru Outback XT. Thank you all for making this a great experience!

We are MA residents who came specifically to purchase a car for our son. Car was just as described on website but of course we got the “error in website pricing” garbage but they honored website price but not familiar with necessary paperwork for registering in MA which is understandable. We needed one document and called for a week with no one returning our calls. Just an update and return call would be the professional thing to do but not returning calls only frustrates a consumer more. Communication goes a long way. We did eventually get the document to register but after calling everyday and not getting the courtesy of return calls.

Customer service does not honor any verbal promises I should have wrote down what they said and had them sign it. This was my fault.

Marco was the greatest. He explained every feature on the car, including the eye sight. He also showed me how to use the car wash. Can’t thank him enough for his help. Would recommend him to any one looking to buy a car.

This dealership takes the cake as having the worst customer service of any business I have ever been to. I reported them to Subaru and will be reporting them to the better business bureau shortly. They held my car for four days (after confirming a same day service appointment), and I didn't get upset until day 4. Jordan was the intake person; she was fine until things started to go south and then there was no apology, no concession - just attitude. I asked for the owner's information and they "didn't" have a phone number and said he doesn't use email. Bob May is the service manager and once the call got to him he didn't apologize once for having my car for three extra days and having done nothing to it (other than possibly giving it back to me in worse condition than I dropped it off - I have real integrity concerns about this dealership). He actually laughed when I said I had dropped it off for same day service - which is something they had promised when I first made the appointment. Then he told me they wouldn't bother servicing my car at all. Again, I didn't even get upset until day 4. They didn't just lose the business of the actual service I requested, they lost the $2000 check I was about to write to their sales department for an extended warranty. And when I say "they" I mean Bob and Jordan lost the business. Mainly Bob, because as the manager, he should have remedied the situation. I also have two employees that recently moved to the area with Subarus, and they were horrified by my experience and will also be avoiding this dealership. I took a couple days to cool down, and then I called Subaru corporate who made this right for me. Thinking about this experience disgusts me every time, so I took more time before sitting down and writing this review. I had considered purchasing a Subaru for about five years before I finally did, and this dealership really made me regret it. In all sincerity to anyone that reads this, I have serious concerns about the integrity of the staff at this dealership and would never trust another vehicle under their care. Please go elsewhere or be prepared to get ripped off, lied to and insulted if you have any problem whatsoever.

Went here to car shop. Salesman name Russ blew the deal with his arrogance and incompetence. Me and my wife both have A1 credit and had financing for a car from our bank. This genius doesn't run any numbers or even bothers to see what's what as far a cost or pricing. He says there not moving away from MSRP or negotiating the prices. Yes a salesman said this. He was coughing in his hand (these are covid times)the whole time we were there!!! Terrible service and I would avoid this place like the plaque!!!

I've recently been in an accident with my subaru and it has been 15 years since an accident. Pretty shaken up I had no idea where to take it. Then I called them, my dealership, they said yes you can bring it here. They have been patient and respectful of this process I am in. What I want to say is they are running a business but, they are respectful. It's been 5 years since I joined the Capitaland Subaru family and I appreciate them. They have the same staff and that in itself says a lot about the owner. Most dealerships have a ton of turn over. Plus the place is very clean.

I have been doing business with Capitaland for over 5 years now. Every time I go in they are extremely warm and welcoming. I also get all of my servicing done there as well. I have been so pleased with this dealership that I have also referred friends and family who also have purchased with them and are happy with their decision as well!

DO NOT purchase a vehicle from this dealer!!!!!! They do not keep proper paperwork and if you finance with them they use tactics to confuse what you are paying for. I was charged fraudulently over $1200, convinced to buy a warranty under false pretenses, and sold a service contact that no-one could provide the paperwork for afterwards. I was also not notified when I was purchasing the vehicle that it had been in an accident. After I made the deal with the sales team I called them back notifying them I had discovered that the car was in an accident. They said they would drop the price by $500 but never updated the paperwork. Now 11 months later, multiple phone calls, ignored emails and in person visits, they have finally made good on refunding my money for the fraudulent charges, warranty and service contract but due to poor paperwork still had the old agreed sales price, so now i'm out $500 dollars. I tried to speak with the owner. The finance manager asked her to come speak with me and she told him when she was done. I waited for over 20 mins for her to come in. She avoided coming in and then sent the sales manager to tell me they did all they could do and pretty much accuse me of making things up. They don't value their customers time or their customers period. The owner, Regina, was more concerned about chit chatting with people about their pet adoption event. I really hope there aren't Capitaland customers out there that have had this happened when Ernie was finance manager and just didn't notice. CHECK YOUR PAPERWORK!

If you’re looking for an excellent, easy car buying experience, look no further. I have personally purchased three Subaru vehicles from this wonderful group and my mother just purchased one as well, after seeing the positive experiences I’ve had. The sales professionals are not pushy, and it’s the only place I’ve been where I actually trust them to get me the best price for my car. They’re not out for themselves, and it’s apparent in the way they speak to each individual person that drives on the lot. Their service and financing groups are equally outstanding, and I often find myself wondering why anyone would go anywhere else? It’s the first place I go when I’m looking to buy/trade/lease and I recommend this place to anyone looking for an efficient, respectful, hassle-free experience!!!