Blaise Alexander Chrysler Dodge Jeep Ram of Mansfield

My brother bought a vehicle from Blaise Alexander Jeep in Mansfield and in 5 1/2 months the motor went. 3 of my family members were there. they pushed gap insurance but none of them recall the extended warrenty being offered or mentioned. they had them fill out papers twice because they didn't wait for other banks to send offers in and then rushed them through paperwork. Then the salesman was showing frustration when we would ask questions about the vehicle or what they were having my brother sign. Took it back several times for small issues after just a week. They tried charging us for the parts that were under warrenty. They finally said oh yea you are right it is under warrenty after we argued with them but if we didnt fight it they would have charged us several times for parts that were covered under warrenty. Then 2 weeks after the warrenty goes the shift linkage went in the transmission and had to be replaced. Then 2 months after the warrenty ended it had more issues but no one could figure it out. Changed coil packs and spark plugs but nothing worked even though that's what the code was saying was wrong when we ran the check engine light codes. So we took it back to the dealer and they tell us $99 to diagnose the issue. then they say $500 more for a deep diagnostic. We call to find out the results and then they tell us the motor needs replaced and the new diagnostic fee is $1700. their communication sucks. and then they wanted almost 8 to 9 grand more to replace the motor in a vehicle they sold us less then 5 months ago. then when we tried to get things set up to get the motor we were told one price. then as the discussion continues he says well we will probably have to add more for this and then maybe more for this or that. The district manager who said they would try to work with us and try to get things dropped in price some. But the only discount they were offering was 120 for labor instead of 160. And when asked what they would give just to take the car back they said they wouldnt do that because it wouldnt be plausible to trade in due to the value of it. Feel like we were lied to on more then one occasion with them. to the point I even wonder if they did a full diagnostic before selling this vehicle. I definitely will NEVER buy or recommend them to anyone I know. I have bought multiple cars from dealerships and this is by far the WORST place to deal with. You spend $17,000 on a car all to have it go in 5 1/2 months and end up being useless. I could have paid less at a junkyard and gotten a car that could just sit there like this one is now. The point of buying from a dealership is to purchase a reliable car. Not scrap metal.

My experience was very positive. The salesman, Stacey Loudenslager was very attentive to my personal needs in a vehicle and found the perfect match! He explained all the features in detail and made certain I had no questions prior to my leaving with my new used 2019 Dodge Truck Durango. The management staff worked with me to cover my purchase with an extended warranty and stay within my payment range. I will highly recommend Stacey and the management team to everyone! They are all very professional and will not sell a buyer anything they don't absolutely want. Thanks guys!!!

I purchased my Charger from Blaise Alexander in Mansfield and I was amazed at how smoothly the process went. Dealership went above and beyond to keep my payment the same! Highly recommend!

I stopped in day looking for a used Grand Cherokee and all of the sales staff were wonderful to work with. They were quick with the paperwork and were not pushy in any way! After the sale, the dealership has been still involved even when they do not need to be. i would 10/10 recommend going to see the guys at the CDJR Mansfield store for your next car buying adventure!

Bought two vehicles from here and had a fantastic experience each time. Would defiantly recommend to anyone. Nice vehicles, great staff, made me a good deal. Thank you.

The sales team here was wonderful to work with and went above and beyond for what I needed. I have purchased a couple vehicles here and will continue to do so because of the great experience. Thank you very much!

Great friendly Staff, Would highly recommend this dealership. Car was clean and the Sales consultant was very Knowledgeable. Thank you to everyone how help with me with my new Car

They cancelled our deal after making a promise. They lost a possible long term customer. I guess they don't need new customers. Breaking a deal at the last minute when a pick-up date is set and insurance is purchased is unthinkable. I would not recommend them to anyone.

Purchased my new Jeep from this store. Found exactly what I wanted at a great price. Paperwork was easy with a huge touchscreen that I signed. Friendly staff and would recommended to anyone looking for your next car

Drove 3 hours ONLY to get low balled on a trade in and then suddenly the check engine light comes on during my vehicle trade in inspection. Took advantage of my situation do yourself a favor and keep driving to a different dealership.