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Findlay GMC Prescott

(65 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–2:00pm
Sunday 11:00am–5:00pm Closed
2022 consumer dealer award
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2022 consumer dealer award

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Reviews

(65 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The 2025 GMC Denali Crew Cab is our third vehicle

The 2025 GMC Denali Crew Cab is our third vehicle purchase from Findlay GMC. Lowell and Sean were great to deal with. The new truck is beautiful. We received an agreeable trade in value on our previous Findlay purchased Denali truck. The new truck was cleaned and detailed while I went for breakfast. I will continue to recommend Findlay GMC to anyone who asks about the new truck!

The 2025 GMC Denali Crew Cab is our third vehicle

The 2025 GMC Denali Crew Cab is our third vehicle purchase from Findlay GMC. Lowell and Sean were great to deal with. The new truck is beautiful. We received an agreeable trade in value on our previous Findlay purchased Denali truck. The new truck was cleaned and detailed while I went for breakfast. I will continue to recommend Findlay GMC to anyone who asks about the new truck!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy to have provided you with such a positive experience! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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I went in to purchase a used car from this dealership

I went in to purchase a used car from this dealership this morning. I thought all the numbers they had given me were solid. They told me how much they would give me for trade and the balance I would owe. However, about 45 minutes after we sat down with the salesman (and after having handed them the cashier's check that they told me I would need to close the deal) Mr. Grijalva came in and told me all the numbers they gave me previously were wrong and I would have to give them $10,000 more. We refused and walked. Buyer's Beware.

I went in to purchase a used car from this dealership

I went in to purchase a used car from this dealership this morning. I thought all the numbers they had given me were solid. They told me how much they would give me for trade and the balance I would owe. However, about 45 minutes after we sat down with the salesman (and after having handed them the cashier's check that they told me I would need to close the deal) Mr. Grijalva came in and told me all the numbers they gave me previously were wrong and I would have to give them $10,000 more. We refused and walked. Buyer's Beware.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Bernadette, thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 445-7350 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Service department performed repairs on my vehicle after

Service department performed repairs on my vehicle after a mouse had damaged the electrical wiring under the hood of my truck. A couple of months later I discovered the technician had got the turn signals backwards on the trailer system when I rented a trailer. I scheduled an appointment so the technician could change the wiring to the correct connections. Rather then complete the repair under the hood, where the incorrect connections were made, he chose the connector at the back of the truck. When he did this he damaged the connector. Rather then the Service department owning up to their mistake I had to file a claim on my service insurance and pay a $200 deductible.

Service department performed repairs on my vehicle after

Service department performed repairs on my vehicle after a mouse had damaged the electrical wiring under the hood of my truck. A couple of months later I discovered the technician had got the turn signals backwards on the trailer system when I rented a trailer. I scheduled an appointment so the technician could change the wiring to the correct connections. Rather then complete the repair under the hood, where the incorrect connections were made, he chose the connector at the back of the truck. When he did this he damaged the connector. Rather then the Service department owning up to their mistake I had to file a claim on my service insurance and pay a $200 deductible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jim, thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at (928) 445-7350 when you can so we can address this situation directly. Thank you and have a great day.

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A/C repair, oil change and strut replacement. Also

Excellent service Friendly staff. Took our Cadillac in for A/C service and they did a great and fast job. Much better service than Lamb Chevrolet.

A/C repair, oil change and strut replacement. Also

Excellent service Friendly staff. Took our Cadillac in for A/C service and they did a great and fast job. Much better service than Lamb Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Steve, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

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Excellent Service Department and I’m a happy custo

Excellent service department. Never had a problem bringing my truck for service, always helpful and service is done correctly. If parts aren’t there they order once the customer approves the purchase for order of the parts Thank you Mindy Gazzara Customer

Excellent Service Department and I’m a happy custo

Excellent service department. Never had a problem bringing my truck for service, always helpful and service is done correctly. If parts aren’t there they order once the customer approves the purchase for order of the parts Thank you Mindy Gazzara Customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Findlay Buick GMC Prescott and we hope to see you again soon!

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Thank you Findlay GMC in Prescott, AZ

We purchased our 2021 GMC Denali 4x4 Crew Cab new from Findlay GMC in Prescott, AZ. The salesman (Jeff Chamblee) was informative and courteous. There was no high pressure as the salesmen there are salaried and not paid a commission. We've had two oil changes performed since the purchase. The service department representative (Troy) was very helpful. The service was performed as scheduled and within one hour. We have recommended Findlay GMC, Jeff and Troy to neighbors who complimented our truck.

Thank you Findlay GMC in Prescott, AZ

We purchased our 2021 GMC Denali 4x4 Crew Cab new from Findlay GMC in Prescott, AZ. The salesman (Jeff Chamblee) was informative and courteous. There was no high pressure as the salesmen there are salaried and not paid a commission. We've had two oil changes performed since the purchase. The service department representative (Troy) was very helpful. The service was performed as scheduled and within one hour. We have recommended Findlay GMC, Jeff and Troy to neighbors who complimented our truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review of your recent experience with us! Thanks for the recommendation and have an amazing day!

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Questionable ethics

Poor work. Over priced! Mechanics don't know what they are doing. Questionable ethics!! I scanned my vehicle before I took it to the dealer so I knew what was the problem. They said to was something else that had nothing to do with the problem!!!!

Questionable ethics

Poor work. Over priced! Mechanics don't know what they are doing. Questionable ethics!! I scanned my vehicle before I took it to the dealer so I knew what was the problem. They said to was something else that had nothing to do with the problem!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 445-7350 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Awesome dealership

Every employee I met was nice thoughtful and professional they treated me as if I were their family. I will definitely return for my next car

Awesome dealership

Every employee I met was nice thoughtful and professional they treated me as if I were their family. I will definitely return for my next car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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Clean, friendly, and on time

This service department had a clean and welcoming environment. Cody was very helpful and friendly. They did my service in the time they said it would require.

Clean, friendly, and on time

This service department had a clean and welcoming environment. Cody was very helpful and friendly. They did my service in the time they said it would require.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cheryl, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Findlay Excellence

Service team is great. On my 2nd GMC from Findlay. I wouldn’t buy from anyone else nor would I have it serviced anywhere else. They are excellent!

Findlay Excellence

Service team is great. On my 2nd GMC from Findlay. I wouldn’t buy from anyone else nor would I have it serviced anywhere else. They are excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mike, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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