CarMax Albany

1.0 out of 5 1.0

About Our Dealership

Dealer on Cars.com since May 2017

"Experience Clear and Simple Car Buying and Selling"

Reviews

1.0 out of 5 1.0
1 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 20, 2019

    I have owned my car for 9 months. We won't even get into the run around I had trying to buy the car or the fact that they almost sold it to someone else... when it was on hold for me. When I first got the car the battery died 2 days after owning it I called had to have it jumped only to find out Carmax never had the right size battery in it (which means they didn't check it before being sold). Then I drove it another week only to have a wrench sign come up on the dashboard after a huge run around carmax finally sent it to the dealer who cleaned things that again I was told should have been checked. It is now 9 months later and I went to have the car inspected and am told the brake pads, rotors and the springs in the back are no good and have to be replaced before it can pass inspection! Let alone the spark plugs need to be replaced soon. This sounds to me like they don't do a great inspection on their cars before selling them. I will never use them again and have even discouraged people from going there.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    19 people out of 21 found this review helpful. Did you?