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City Ford Sales Limited

(758 reviews)
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(758 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City Ford Sales Limited from DealerRater.

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Bought a new 2021 f350 from them, back in 2021 the only

Bought a new 2021 f350 from them, back in 2021 the only good service I’ve received was from my salesman (the only reason I was still going there. If your you’re looking for mechanic to fix your vehicle stay away from that place, took the electrical guy 1 hour to find out the fuse was out (obviously not covered under warranty) basic diagnostics avoid this place at all cost I just assume there’s no warranty anymore just going to fix it myself. AVOID THIS PLACE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Billy, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had with our service department. We understand how frustrating it can be when things don't go as expected, especially when it comes to vehicle maintenance and repairs. We're glad that you brought this to our attention and appreciate you coming back in to discuss the issue further. After you spoke to our Service Manager, he decided to refund you for the diagnosis time to make things right. We strive to provide excellent service to all our customers, and we are genuinely sorry that we fell short in your case. Your satisfaction is important to us. If you have any further concerns or questions, please don't hesitate to reach out.

We have bought all our and our kids vehicles from city

We have bought all our and our kids vehicles from city ford and had a great experience every time! Matt has been amazing !! He’s friendly , reliable , honest and efficient at his job ! Last week we purchased a car for our youngest , Matt and Fadi were there for us the entire time . Fadi helped us and provided all the info we need , my son was very happy and they went above and beyond for him ( it was his first vehicle) And then we met up with Mark ( financing ) we’ll let me tell you we felt like we were family ! He took his time with all the options that we had to choose from , explained in detail and gave us recommendations ! An overall perfect experience now and throughout the years ! Thank you all for your help and kindness !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We’ve been dealing with city ford for the last 15 years

We’ve been dealing with city ford for the last 15 years and have nothing but good things to say !! We purchased 6 vehicles for us and our children over the last decade and every time we’ve had the privilege of dealing with Matt !! He’s very friendly , reliable, honest and very helpful . He went above and beyond treating us like family . Would highly recommend city ford and Matt . Thank you for everything

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We were greeted by Mo Denny when we visited City Ford and

We were greeted by Mo Denny when we visited City Ford and he was fantastic! Mo is very knowledgeable when it came to the inventory, he listed to what I wanted and found me a beautiful vehicle that worked with my budget. Mo put me right at ease, answered my silly girl questions and there was zero pressure to buy. I highly recommend Mo Denny and the entire City Ford team! Great dealership and a wonderful group of humans. Thank you so much!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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ALL staff are to be commended.

ALL staff are to be commended. From reception through to service....every member a credit to the City Ford auto community. Great teamwork shown in terms of respecting each other's space, Customer first ! Steve Manchuk treated us with utmost sincere professionalism. Jim Nashman followed up with the same excellent care and attention to our needs. This is our second new vehicle purchase here a City Ford Great work !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

When it comes to this dealer ship Tim Chammout is the

When it comes to this dealer ship Tim Chammout is the sales man you want to see. He is personable and will do everything he can to get you in a new vehicle. He keeps you informed of how things are going. I have dealt with Tim twice so far and he got me a vehicle both times . GREAT JOB Tim keep up the excellent work. The manager Matt is wonderful and will also do what he can to get you a vehicle.Thank you to all at city ford for being so inviting and helping your customers get what the need.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Roger was great to deal with.

Roger was great to deal with. Very friendly and genuine. I'd recommend him any day if you're looking for a new or used Ford! And the manager and the finance guys were also very personable and accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Can’t say enough the sales team really helped me out of

Can’t say enough the sales team really helped me out of the vehicle I was in and showed that they care thanks Mike,Matt and Martin in finance you all did a great job thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I came to City Ford with a difficult situation, wanting

I came to City Ford with a difficult situation, wanting to get out of a vehicle I had purchased from a different dealer. Hermes and Matt work so hard to get me the best deal possible!! I honestly didn’t think it could be done! You are the best! If you are thinking of upgrading your vehicle..talk to Hermes! He is so genuine and Matt is so kind Thank you to both these gentlemen!!!!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The dealer Hermes was excellent.

The dealer Hermes was excellent. No pressure sales and found me exactly what I was looking for! Hermes was very professional and helpful. 5 star salesman! I will share my experience with others. City Ford is very fortunate to have him on their team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Consumer response

Great buying experience! I’m glad I met Hermes Temraz.