[{"id":506131,"personPtyId":41057161,"firstName":"Joshua","lastName":"Carvalho","titleText":"Service Manager","shortBioText":"I have been working for Premier companies for the last 9 years, and been in the automotive industry for almost 24 years. Currently new to the Volvo brand but its the customers experience at a dealership that makes me love what I do. Have and amazing wife and three boys that have almost the same desire for automobiles as I do. Love spending quality time with the family, riding quads, traveling and my favorite hobby is fishing.","emailTxt":"jcarvalho@drivepremier.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":12,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114612/employees/85517a384702.jpg","drDealerId":114612,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"801964800","certifiedEmployee":true,"deptDscrp":"Service"},{"id":627190,"firstName":"Emma","lastName":"Gilmore","titleText":"Client Adisor","shortBioText":"","emailTxt":"egilmore@drivepremier.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114612,"dealerEmpStartDtUtc":"1575158400","industryStartDtUtc":"1420070400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":522955,"personPtyId":39940060,"firstName":"Ken","lastName":"Scalia","titleText":"Sales","shortBioText":"After spending over 30 years in the Healthcare Information Technology field followed by a year in retirement, I have recently completed two full years working as a Client Advisor at Premier Volvo of Plymouth. As a full time resident on Cape Cod, father of three grown children and 3 grand children I am happy to be part of the Premier team. I have a chance to meet a lot of interesting people while driving some of the best new vehicles available today. \r\n\r\nOne of the best things about working for Premier is its \"pure promise guarantee\". At Premier, we believe in making the car buying experience a pleasure for each and every customer . With no-haggle pricing and a sincere commitment in helping our clients to make an informed decision, we find that the business takes care of itself and customer satisfaction is superior to what customers typically encounter at other dealerships.","emailTxt":"Kscalia@drivepremier.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":115,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114612/employees/694a7f1f0ac7.jpg","drDealerId":114612,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1506816000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":548628,"personPtyId":51298821,"firstName":"Jarrod","lastName":"White","titleText":"Delivery Specialist","emailTxt":"jwhite@drivepremier.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114612/employees/92fa45164370.jpg","drDealerId":114612,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":608634,"firstName":"Ashley","lastName":"Scarpino","titleText":"Client Care Coordinator","emailTxt":"AScarpino@drivepremier.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114612/employees/6fd7828cbb6e.jpg","drDealerId":114612,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":548630,"personPtyId":50785734,"firstName":"Mark","lastName":"Leone","titleText":"Assistant General Manager","shortBioText":"I've been with Premier Companies for nearly five years. My goal is to make purchasing a vehicle fun, easy and stress free. In my free time, I enjoy playing golf as often as I can.","emailTxt":"mleone@drivepremier.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":106,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114612/employees/0e414910a9a5.jpg","drDealerId":114612,"industryStartDtUtc":"1393632000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":608635,"firstName":"Zack","lastName":"Parsons","titleText":"Service Advisor","emailTxt":"zparsons@drivepremier.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114612/employees/f2315d140a3c.jpg","drDealerId":114612,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":608636,"firstName":"Craig","lastName":"Gorman","titleText":"Parts Manager","emailTxt":"cgorman@drivepremier.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114612/employees/dc9a1fbd2d66.jpg","drDealerId":114612,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":578107,"personPtyId":37197801,"firstName":"Michael","lastName":"Lavoie","titleText":"Client Advisor","shortBioText":"I simply want to make car buying fun again. I know going to most dealers it\u001as not. That\u001as where I differ from all the rest. I always keep it fun, simple, and painless. The way it should always be. I will take it from start to finish. No managers, no back and forth. Just a nice relaxed enjoyable experience. Come for a visit and I\u001all prove to you why everyone else does it wrong. Myself and our Premier team always do it the right way all of the time.","emailTxt":"Mlavoie@drivepremier.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114612/employees/38042a24967d.jpg","drDealerId":114612,"dealerEmpStartDtUtc":"1212278400","industryStartDtUtc":"883612800","certifiedEmployee":false,"deptDscrp":"Sales"}]

Volvo Cars Plymouth, A Premier Company

4.9 out of 5 4.9
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

Volvo Cars Plymouth, A Premier Company Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 PM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2018

Premier offers the friendly individualized attention of a local store with the best in class service to delivery a vehicle purchasing experience that exceeds expectations. We have proudly been in the automotive business serving our communities for 30 years.

...



As a part of our initiative to constantly improving customer service, we eliminate the hassle, pressure and wasted time of the traditional vehicle purchasing experience by developing our Premier Pure Promise. A negotiation free transparent market based value, that you deserve.

"Experience Unparalleled Customer Service"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
270 lifetime reviews. Includes reviews of Volvo Cars Plymouth, A Premier Company from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 3, 2020

    Always a great experience with Josh and his team. The service was completed before the expected time and the vehicle was super clean. Very happy.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are honored to receive your support. Thank you! - Volvo Cars Plymouth Team


    Worked with:
    Joshua Carvalho

    Service Manager

    (5.0) 65 reviews

    Zack Parsons

    Service Advisor

    (5.0) 11 reviews

  • 5.0 out of 5
    July 31, 2020

    When it came time to replace my Land Rover I decided on a Volvo. My biggest reason for leaving Land Rover was the service or lack of service from the dealer.... Having service done at Volvo has been a whole new experience. Like my title says, I think I'm becoming a Volvo man. Their service has been great and consistent.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Welcome to the Volvo Cars Plymouth family, Lester! We hope you choose us for all of your future service needs!


    Worked with:
    Joshua Carvalho

    Service Manager

    (5.0) 65 reviews

    Zack Parsons

    Service Advisor

    (5.0) 11 reviews

    Craig Gorman

    Parts Manager

    (5.0) 5 reviews

  • February 16, 2018

    Vehicle we were interested in was waiting, parked in front of showroom upon arrival. Knew up front that the advertised price was no-haggle. To tell the... truth, I would rather haggle, but their price was approx. $800 below market average, and car in excellent condition. Trade in figure was exactly what I thought they would offer; couldn't squeeze another $500 out of the deal. Would have walked out at that point if the Volvo hadn't been exactly what we were looking for. Went here prepared to spend 3-4 hours, spent 2 hours start to finish, and that would have been less if I wasn't such a nitpicker. Car was delivered out of state to Nashua, NH 2 days later; would have been next day, but a snowstorm intervened. Overall one of my best car buying experiences in 53 years of car purchases. Could I have found a better price? Maybe if I were willing to travel 150 miles or more. Local dealers didn't have what we were looking for. Didn't want to waste a lot of time and gas going to multiple dealers for vehicles that didn't meet our requirements. Dealerships that are willing to spend the advertising dollars can expand their market exposure online. I did a 100 mile radius search to find this vehicle. Link to Carfax history adds value.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Roger.

  • 5.0 out of 5
    July 31, 2020

    Everyone was polite and ready to please .There was no pressure. Everything was done without pretense. This was an easy purchase. Service on returning... was very quick and on time.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive feedback about your recent visit to Volvo Cars Plymouth!


    Worked with:
    Joshua Carvalho

    Service Manager

    (5.0) 65 reviews

    Emma Gilmore

    Client Adisor

    (5.0) 27 reviews

  • 5.0 out of 5
    July 31, 2020

    Joshua was very accommodating. My only concern was that the showroom people, 4 and sometimes 5 people, were not regularly using masks to protect themselves... and me from Covid-19 virus. Caution to all would be appreciated.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting Volvo Cars Plymouth, and for giving Joshua 5-stars! We appreciate you addressing the masks, we apologize on our behalf. We will... continue discussing the importance of wearing masks with our team members. The health and safety of our customers and staff is our #1 priority.


    Worked with:
    Joshua Carvalho

    Service Manager

    (5.0) 65 reviews

  • 5.0 out of 5
    July 31, 2020

    the staff in service could not be any nicer. My car is always washed and vacuumed on return. Josh always lets me know if anything should be done.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was our pleasure to assist you. We will pass along your great review to Josh. Thank you from all of us here at Volvo Cars Plymouth!


    Worked with:
    Joshua Carvalho

    Service Manager

    (5.0) 65 reviews

  • 5.0 out of 5
    July 27, 2020

    An absolute pleasure to pick up my new vehicle from Plymouth Volvo. Laurie was friendly, efficient and well versed in the paper work! Jared spent significant... time with me to help me "set up" the car, and gave an excellent tutorial on all of the features. I would highly recommend this dealership based on my experience!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We love hearing from our happy customers, Sylvia! We're so happy to hear that Laurie and Jared took such great care of you when you picked up your new... car! Have a good rest of your day!

  • 4.0 out of 5
    July 26, 2020

    I love the xc90 I purchased but they screwed me on my trade in. The real test will be going back with any issues. Finance was great with fantastic rates....

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Valerie - Thank you for your kind feedback on our finance department, but are concerned about your trade-in experience. We would like to discuss this ...in greater detail, one of our team members will reach out to you within 48 hours. Thanks, Mark Leonoe - General Manager - 508-830-5600

  • 5.0 out of 5
    July 25, 2020

    Great and prompt service. Had a loaner for me that I didn't even need. Highly recommended. Have nothing else to add to this review.

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    Does recommend this dealer
    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Volvo Cars Plymouth, we appreciate your positive feedback! See you next time, Jay!


    Worked with:
    Joshua Carvalho

    Service Manager

    (5.0) 65 reviews

    Ken Scalia

    Sales

    (5.0) 115 reviews

  • 5.0 out of 5
    July 23, 2020

    Emma and Laurie were exceptional to work with! We couldn't have asked for a better experience. Thanks again for getting us behind our new vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Volvo Cars Plymouth! We're so happy to hear that Emma and Laurie were so helpful during your visit!


    Worked with:
    Emma Gilmore

    Client Adisor

    (5.0) 27 reviews

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