Reviews
It’s good and fast.
It’s good and fast. I had a good condition car here. I would recommend here.
It’s good and fast.
It’s good and fast. I had a good condition car here. I would recommend here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're delighted to have provided you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Proceed with the utmost caution!
Proceed with the utmost caution! Adam and Caesar provide very poor beneath the surface not even mediocre at best customer service. These are two people that should not be working with the general public. I purchased a mini Cooper on May 16th 2025 and I returned on May 17th 2025 because I had issues. I was told to come back on Monday May 19th at 9:00 and I did I was there at 8:50 promptly. After sitting there for 4 and 1/2 hours I was told that the person that works on windshield was not there. Not exactly sure why I sat there for 4 and 1/2 hours only to be told that I couldn't be serviced but nevertheless I came today and I was a few minutes late due to 2 wrecks on 45. The first person I interacted with with Adam he was extremely rude and very snarky. He would not allow me to complete a sentence and I hope that you guys have cameras so that you can cross reference exactly what I'm telling you. There was a point where I had to ask him "did the middle of my sentence interrupt the beginning of his". He would not stop talking over me and would not let me complete a sentence. I explained to him that he was being extremely snarky. When I requested to speak to the manager he said that he was the manager and I told that there was absolutely no way that someone left him in charge of their business and I wanted to speak to the manager over everyone. He makes a phone call and then a young man named Caesar comes out. From Caesars demeanor I could immediately tell he was not the manager. So my first question to him was "are you the general manager". And no point should a representative falsely represent themselves as the manager. Anyone looking for a new car I strongly urge you to go somewhere else. I feel like I was discriminated against because of my alternative lifestyle. Kelvin and Tylen werr great! Very accommodating and hard-working! However Caesar and Adam completely ruined my experience. Every opportunity that I get I am going to strongly recommend that no one comes here. I hope this review reaches everyone that it needs to because poor customer service and especially being rude to a client is u acceptable. I came in perfectly calm but the moment Adam felt like it was okay to be rude and snarky I definitely met him where he was. Find you someone else to play with because it's definitely not me. I will be reaching out to corporate office in escalating this issue because no one with that attitude needs to be a person's first point of contact for any business whether I'm buying a car or a candy bar he does not have the customer service necessary to deal with the general public
Proceed with the utmost caution!
Proceed with the utmost caution! Adam and Caesar provide very poor beneath the surface not even mediocre at best customer service. These are two people that should not be working with the general public. I purchased a mini Cooper on May 16th 2025 and I returned on May 17th 2025 because I had issues. I was told to come back on Monday May 19th at 9:00 and I did I was there at 8:50 promptly. After sitting there for 4 and 1/2 hours I was told that the person that works on windshield was not there. Not exactly sure why I sat there for 4 and 1/2 hours only to be told that I couldn't be serviced but nevertheless I came today and I was a few minutes late due to 2 wrecks on 45. The first person I interacted with with Adam he was extremely rude and very snarky. He would not allow me to complete a sentence and I hope that you guys have cameras so that you can cross reference exactly what I'm telling you. There was a point where I had to ask him "did the middle of my sentence interrupt the beginning of his". He would not stop talking over me and would not let me complete a sentence. I explained to him that he was being extremely snarky. When I requested to speak to the manager he said that he was the manager and I told that there was absolutely no way that someone left him in charge of their business and I wanted to speak to the manager over everyone. He makes a phone call and then a young man named Caesar comes out. From Caesars demeanor I could immediately tell he was not the manager. So my first question to him was "are you the general manager". And no point should a representative falsely represent themselves as the manager. Anyone looking for a new car I strongly urge you to go somewhere else. I feel like I was discriminated against because of my alternative lifestyle. Kelvin and Tylen werr great! Very accommodating and hard-working! However Caesar and Adam completely ruined my experience. Every opportunity that I get I am going to strongly recommend that no one comes here. I hope this review reaches everyone that it needs to because poor customer service and especially being rude to a client is u acceptable. I came in perfectly calm but the moment Adam felt like it was okay to be rude and snarky I definitely met him where he was. Find you someone else to play with because it's definitely not me. I will be reaching out to corporate office in escalating this issue because no one with that attitude needs to be a person's first point of contact for any business whether I'm buying a car or a candy bar he does not have the customer service necessary to deal with the general public
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Alexis James did a great job getting me into the truck I
Alexis James did a great job getting me into the truck I wanted. Thanks for everything.
Alexis James did a great job getting me into the truck I
Alexis James did a great job getting me into the truck I wanted. Thanks for everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
Jimena Alvarado is a great saleswoman she’s very
Jimena Alvarado is a great saleswoman she’s very knowledgeable about the overall business. She rode with us to make sure that we loved the car and she made this deal as smooth as possible! I give her a 10 out 10. She’s very polite as soon as we walked through the door and she saw the deal through until the very end! Definitely will recommend her to my family and friends and look forward to purchasing a car from her in the future!!!
Jimena Alvarado is a great saleswoman she’s very
Jimena Alvarado is a great saleswoman she’s very knowledgeable about the overall business. She rode with us to make sure that we loved the car and she made this deal as smooth as possible! I give her a 10 out 10. She’s very polite as soon as we walked through the door and she saw the deal through until the very end! Definitely will recommend her to my family and friends and look forward to purchasing a car from her in the future!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Tamika, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great place to buy a vehicle all the sales staff was very
Great place to buy a vehicle all the sales staff was very helpful. They helped me find a vehicle that was with in my budget and was very professional from beginning to end. My salesperson was very helpful if you’re in the market for a new or used vehicle I definitely recommend this dealership
Great place to buy a vehicle all the sales staff was very
Great place to buy a vehicle all the sales staff was very helpful. They helped me find a vehicle that was with in my budget and was very professional from beginning to end. My salesperson was very helpful if you’re in the market for a new or used vehicle I definitely recommend this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Anthony, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very Good quality service.
Very Good quality service. Good salesman and service. Highly recommend coming to to Caleb Cooks.
Very Good quality service.
Very Good quality service. Good salesman and service. Highly recommend coming to to Caleb Cooks.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation USA Houston and we hope to be of service again in the future.
My experience at auto nation was very wonderful with
My experience at auto nation was very wonderful with Caleb I had two grandkids and he was very helpful and polite understanding to my situation.
My experience at auto nation was very wonderful with
My experience at auto nation was very wonderful with Caleb I had two grandkids and he was very helpful and polite understanding to my situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tylen was great!
Tylen was great! Thank you so much for everything, very happy with my purchase and the service.
Tylen was great!
Tylen was great! Thank you so much for everything, very happy with my purchase and the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
He’s been so kind and very helpful to understand being
He’s been so kind and very helpful to understand being here with both my kids making it possible for us to get into a new vechile
He’s been so kind and very helpful to understand being
He’s been so kind and very helpful to understand being here with both my kids making it possible for us to get into a new vechile
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
OK, Jimmy was a excellent salesman and I really
OK, Jimmy was a excellent salesman and I really appreciate his patient with me and I think he is a wonderful salesman
OK, Jimmy was a excellent salesman and I really
OK, Jimmy was a excellent salesman and I really appreciate his patient with me and I think he is a wonderful salesman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!