Auto Mall of Springfield

Terrible company. Bought a Volvo & it has been bad customer service since day 1. Do not recommend

Huge disappointment. Found a nice car for my daughter. We went to check it out.drove it, no problems, made a deal. When it came time to close the deal, we were lied to, and they tried to sneak in extra charges. We agreed on gap insurance then they said they couldn't get and tried to sneak in a 1500$ charge they said was for wheels,tires,and key fob insurance which we did not discuss. I would not trust these people for anything. READ EVERYTHING BEFORE SIGNING

Auto Mall of Springfield - Deceptive and Predatory Practices Auto Mall of Springfield: Deceptive and Predatory Practices - A Cautionary Tale for Car Buyers Auto Mall of Springfield, located in Springfield, Illinois is deceptive and predatory business that should raise serious concerns for anyone considering purchasing a vehicle there. Concerning Practices: Bait and Switch Tactics: The online listing on platforms like CarFax advertises a 2012 Chevrolet Equinox LT for $8,495, presenting a seemingly reasonable price. However, the customer experienced a significant price increase during the financing process, with the financed amount ballooning to nearly $10,000 after a $4,000 down payment. This suggests a potential "bait and switch" tactic, where customers are lured in with an attractive online price only to face hidden fees and inflated costs later. Predatory Financing: The dealership's financing terms are highly questionable. The total repayment of nearly $23,000 on a roughly $5,000 loan over 60 months indicates an outrageously high interest rate. This suggests predatory lending practices that exploit individuals with limited credit history. The dealership's explanation that "Credit Acceptance (Financial Institution) makes up their prices" is a clear attempt to deflect responsibility and lacks transparency. Refusal to Refund Down Payment: The dealership's refusal to refund the $4,000 down payment is unethical and potentially illegal. If the financing terms were not clearly disclosed and agreed upon before the payment was processed, the customer has a strong argument for a refund. The dealership's insistence that the customer choose another vehicle is unacceptable. Inadequate Documentation: The provided bill of sale is partially illegible and incomplete, raising serious concerns about the dealership's record-keeping practices. A proper bill of sale should clearly outline all purchase details, including the vehicle's price, financing terms, and any applicable fees. The hand written bill of sale is also not a common practice in modern dealerships. Lack of Transparency: Overall, the dealership demonstrates a lack of transparency in its pricing and financing practices. Customers are not provided with clear and accurate information about the total cost of their purchase, which is a fundamental consumer right. Recommendations for Potential Customers: Exercise Extreme Caution: Avoid doing business with Auto Mall of Springfield if possible. Read All Documents Carefully: If you must consider purchasing a vehicle there, carefully review all documents before signing, including the bill of sale, financing agreement, and any other paperwork. Obtain Pre-Approval for Financing: Secure pre-approval for financing from a reputable bank or credit union before visiting the dealership. Document Everything: Keep detailed records of all communication, including emails, text messages, and phone calls. File Complaints: If you experience any issues, file complaints with the Illinois Attorney General's office, the Better Business Bureau, and the Consumer Financial Protection Bureau. Seek Legal Advice: If you believe you have been a victim of deceptive practices, consult with an attorney specializing in consumer protection. Auto Mall of Springfield's business practices raise serious red flags. Potential customers should exercise extreme caution and consider alternative dealerships. The dealership's lack of transparency, predatory financing, and refusal to refund the down payment are unacceptable and warrant further investigation.

If I could give this dealer a 0 start rating I would! This place is so unprofessional! I’m surprised to even see a five star rating or people having anything good to say about them. All the bad reviews are completely true! Why? Because I’ve had the same exact experience with them myself! I bought a 2020 Camaro from them and this car has a bunch of problems. The brakes were rusted and squeaking very loudly! I had to buy new brake pads and rotors because the rotors were worn and warped! How can you sell a car like that?! Rotors for 6 piston brake calipers are easily over a $2000. The oil life was below 30% and on top of all that, the car had a bad battery. I had to jump start the car twice! And the second time it wouldn’t start so I had to remove the battery and take it to Autozone. The xxxx battery read as a “bad battery below 10%” That’s not all! The interior was not cleaned, the car came with no floor mats, less than half a tank of fuel, the tag lights are flickering and a piece of the spoiler was missing! You will also be forced to Purchase some “appearance protection” warranty that costs $1,995 and a “theft deterrent” for $995. They claim they won’t sell the car without those added to the OTD price. THEY DO NOT RETURN CALLS!!!!!! Absolutely no one in the dealership takes your call and if they do they won’t get back to you about anything you requested. Please save yourself the headache and take your business else where. I will be reporting them to the Illinois Dealer Licensing Board! Because I still haven’t received my title and other paperwork so I can register this xxx car!

I purchased a 2013 mini cooper in september they told me it had been through their shop and had not been wrecked. I believe it went through their shop in one end out the other. After getting the carfax from mini of St. Louis it showed the car had been wrecked also not maintained. I have spent over $3500.00 trying to get the car running properly still having issues paid to have it delivered that did not happen either had to pick it up myself the car was in a gravel lot covered with dirt also had a dead battery and no gas I got my delivery fee back. I would suggest no one purchase a car from these people they are liars and a rip off.

We bought a 2022 Jeep Wrangler from this dealership. Upon driving home on an interstate for about 30 miles at 70 mph, we got to town and noticed a strange sound from under the rear end. Upon checking he found a broken spring was dangling. We called the dealership who stated they would fix it. When we picked it up, their idea of fixing was to spot weld and cover their bandaid work with rubber hose and zip ties. We took it to three places to try to get a new spring and were told they wouldn’t touch it because the vehicle wasn’t safe to drive and they would not be liable if there was an issue. So we returned it to Auto Mall of Springfield and they refused to give our money back, $25,000. The only way we could resolve it was to buy another vehicle that cost over twice as much. They don’t return phone calls, make promises they don’t keep and have scammed so many people. This place needs prosecuted for their shady business practices. They have numerous car lots doing business as Rehan Motors. Avoid these people at all costs.

DONT USE. HORRIBLE SERVICE..RUSHED. LIES. SOLD LEMON...This dealership sold us a car for our 16-year-old daughter, once getting it home we had nothing but issues with it. After around 36,000 miles the head gasket blown and the car is now trash. DO NOT DO BUSINESS WITH THIS DEALERSHIP. ALL LEMONS HERE.

Run owner is a crook please do not buy from here truck I bought from them for 45,000 is simply a lemon

Bought a car out of state. Car was shipped to me the following day and arrived in perfect condition!

Very respectful staff dedicated to helping you look for a car within your budget, 10/10 all around