Hawthorne Auto Square

If I could give zero stars, I would. Avoid Hawthorne Auto Square at all costs unless you want your time completely wasted and your energy totally drained. ​From the moment you walk in, the environment is overwhelmingly negative. The salespeople who show you the cars are completely clueless—they have absolutely zero knowledge about the glaring, obvious defects and mechanical issues right in front of them. If you expect better from the management, think again. The managers are outright rude, dismissive, and unapologetically unprofessional. ​But the absolute biggest joke is their hypocrisy regarding financing. They will interrogate you with highly unprofessional and borderline offensive questions about your credit, passing the buck and claiming "the lending bank requires it." The irony? They do this while you are literally sitting under their giant sign that promises: "Bad credit? No worries, we get you approved in 5 minutes." It’s pure false advertising. ​You go in hoping to do business, but you leave completely empty-handed, frustrated, and mentally exhausted from dealing with their staff. Do yourself a favor, save your peace of mind, and take your hard-earned money anywhere else. This place is a nightmare.

Very bad place sold us a lemon.we even put 5500 down had the car 2 month heads blow insurance won't fix they total it cool paid off.feb 8 Feb .the 28th finance manager Jimmy trash as well reports us as not paying and late over 30 day .we call to ask why he did that they took 105 points from my cridit.he said coz we had a balance of 290 that wasn't paid.but gap paid it already.and hung on my wife.ok it don't make since how after paying 13.300 on Feb 8th how are we late on feb28th.cuz gap took a little long.thirsty mf never again

Let me start off by stating I HAVE NEVER EVER WROTE A BAD REVIEW BEFORE BUT HAWTHORNE AUTO SQUARE ARE 100% CROOKS!!!! THEY ARE THE MOST DEVIOUS AND UNPROFESSIONAL (I don't even want to say business) THEY NEED TO BE SHUT DOWN!!! We purchased our vehicle on march of 2023 it has not even been a whole month they had the audacity repossess our vehicle and on top of that they called my auto insurance company and told them "we repossessed ************ vehicle and to cancel our car insurance policy" so my husband went down to their office to get our vehicle back this was Friday afternoon and they said we have to wait until Monday mind you we are being charged every day for a storage fee... if we couldn't get our car back at least give us our property whatever was left in the car which cost 140$ all our property was there accept my husband Burberry sunglasses long story short my husband goes back yesterday and now there say the car need car insurance to drive out the lot so I got the car insurance car is fully covered and now there saying the insurance has to be under my husbands name that's a BS if the car is under my husband name and I (his righteous wife )married by law get car insurance fully covered in the state of California as long as the car is fully covered that's all it matters... it's a on going nightmare also EDITH AND HER CREW ARE VERY UNPROFESSIONAL AND MAKING A MOCKERY OUT OF MY HUSBAND AND I!!! I WILL BE FILING A COMPLAINT TO THE MOTOR VEHICLE BOARD AND TO THE DEPARTMENT OF CONSUMER AFFAIRS AND LAST BUT NOT LEAST TO THE BETTER BUSINESS BUREAU.

Oh if I could give 0 stars I would! We came here to buy a car fully. They had the exact car we wanted however the Sun roof was broken. “Managers” Sam and Haidor (the con artists themselves) told us that they would fix the broken Sun roof for us for no extra charge (which was our only hang up about the car) so we bought it. Paid $20,000 right on the spot. The car was marked $2,000 over market price so we negotiated for them to take $1,000 off which they did. We decided to keep the car there so it would be first in line for service in the morning. We spent the whole next day trying to figure out where the car was. They claimed they needed to send it to a Sun roof specialist at the Jeep dealership. Not a single person in the whole establishment would or could tell us where the car was physically all day long. We called every jeep dealerships around and they said they did not have our car. We spoke to 8 different people at the Auto Square and they had “no idea” where the car was. Now for the best part…Sam finally texted us and informed us that since they gave us “such a discount” they were not going to fix the sunroof because it would be too expensive. We made an agreement that we would buy the car if they fixed the sunroof (which is something they offered). So both Sam and Haidar lied to us and sold us a car $1,000 over market price with a broken feature. So since they weren’t going to fix our car we wanted to come pick it up. They told us we couldn’t get it until the morning and still refused to tell us where they sent it. We called several people and they all hung up on us. Sam stopped answering our calls and texts and blocked my partner’s phone number. So not only is he a liar, he’s also a coward. Couldn’t even own up to his lie and then proceeded to call me the liar…sounds like projection to me. I called the police to see if there was anything I could do and the officer noted that Hawthorne Auto Square is a shady business that has a bad reputation. The officer proceeded to tell us we made a good decision by paying in full because they have quite the history of destroying people with their interests rates and other shady behavior. At the end of the day, it’s just not worth it and I highly recommend taking your business elsewhere. They say a man is only as good as his word….and their words are garbage. I will say the only decent person we interacted with was Manny. He was respectful and apologized for the situation when we were finally able to pick up our car.

I DO NOT recommend this place !! Unprofessional and blatantly lie in front you, they list fake ad online to sell you whatever. Don’t waste your time and your money there even if you are desperate. Apparently they also sell cars that have a lot of problems after s short while

Richie was very Welcoming, & knew exactly what we needed, Sean was Awesome too... helped us in every way!!! We are very Happy!!! We recommend everyone to check them out

Took my 2015 Explorer in for service very professional I would recommend them to anyone also I bought the Explorer from them as well the sales staff and their Auto Repair staff was very professional

this is a must go to spot they are very friendly and will make sure u drive off satisfied clean facility an hard workers great service

As soon as we pulled up we were politely greeted ask how can they help us and every thing was perfect in all aspects of the operation.

I love that place people there are very help full ty is the best my salesman the best the cashier are always helpful thank you