My husband and I purchased an SUV from Chris, the owner, at the beginning of September 2018. Everything went well until it came to him releasing the title... to us. We were told to expect the title in the mail within 2 weeks. A month later we had to call him multiple times to find out the status. He informed us then via a text that the title had been mailed the Wednesday prior. Six days after the day he supposedly mailed the title, I called him concerned that we had yet to receive it. His response was to tell us to go pay for a new copy of the title. I reminded him that he is required to get us a copy and that we are concerned that we now have less than 2 wks remaining in our temporary tags. As my husband and I have a constrained schedule due to our work, this was a major concern for us. Chris' response was to mockingly say that it sounds like a "real emergency". At that point he became hostile, completely unprofessional, and rude. He told me that if we wanted the title that we would have to go get a copy ourselves and then proceeded to hang up on me and refused to take anymore of our calls, even when informed if he did not return our calls we would submit this and many more reviews like it. It is obvious to us that he doesn't care about his customers or having repeat business. We will never be returning to purchase anything from this man because of the way he has treated us today. If you want to be respected as a customer, to have someone listen to your concerns and talk to you as a valued customer, this is NOT the place to go. Once they have your money the niceties are gone and leave behind only belligerence and inept communication. He lied flat out about having mailed the title on the 3rd. It arrived on the 11th and was time stamped by the USPS that it was mailed out on the 9th, a week later than he said. After research we found that they are actually required by law to get us the title within 30 days. It took them about 37 days. Also, after buying the vehicle we had to spend close to $2k just to make it road worthy. They don't know quality vehicles. Don't trust them.
This car dealer sold me a van with bad brakes and rotors in front I told him if Knew all the troubles this van have I would not brought van this is so... wrong of him.