Car Store USA

Brent is really easy to work with! I had my toddler with me and he worked quickly and still answered all of my questions! Thanks Brent for your help!

Not even 2 full days after purchasing a vehicle from this dealer (120 miles) the engine blew. After a lot of stress they agreed to replace the engine with... one with the same or less miles. I finally got the car back after 3 weeks only to find out that the engine that was put in it had 34,000 more miles on it then the one that blew. There were issues with the replacement cars they gave me to drive. The first one....the engine light came on the day they gave it to me. The 2nd one... sometimes the air conditioner would blow out the vents, other times I had to put it on the defroster and floor mode. I took the car back to them after learning the mileage on the replacement engine. After some discussion they agreed to take the car back, pay off the loan and return my trade in. They "lost" the key and remote for it. They key they had made only worked in the ignition not the door. I had to get a new key made and a remote for it. Of course they refused to pay for that...oh well lesson learned. As for the car they took back....It is listed on their website as having 68,054 miles. That is a LIE!!! The engine in it has over 102,000 miles on it. I have the VIN number of the car and the VIN number of the replacement engine. The appropriate authorities have been contacted. NO ONE should have to go through what I did.

Bought my 2015 Fusion form the CarStoreUSA team and it was a real pleasure. They made it very easy and didn't pressure me into anything. The manager... gave me a fair price for my trade and the salesman was very nice. Would definitely recommend and will certainly be going back

Brent did a great job helping us to get the truck we have been searching for at a good price. Christian was honest & upfront about what they could... do on the repairs. We left with the vehicle we wanted & a decent deal. This is the first time I have bought a used vehicle & felt like it was an honest & open transaction. thank you for that experience!

I was searching for a new car for about a year and wandered upon CarStoreUSA since it was right down the street from my parents' house. I fell in... love with this 2009 BMW 328i that looked almost brand new! I get compliments pretty often and people never believe me when I tell them that it's used and nearly 9 years old. Juan was so helpful--he cut me a great deal on my BMW and even let me leave with a full tank of gas. I've never been to another dealership where I didn't feel harassed by the salespeople. My mother helped me shop and since we are both female, it was so comforting that not a single salesperson at CarStoreUSA treated us like we were inferior or clueless about cars. Another part of my experience to note was the fact that although the car only had one key with it, Juan helped us figure out whether it would be more affordable to purchase a spare through their dealership or if it was cheaper to purchase directly from BMW. They genuinely wanted me to have the most affordable options possible at this dealership. Since buying this car back in March, I relocated to the Overland Park, KS area and still, I have no issues whatsoever. Thanks again, Juan! :)

Went in to look at a certain SUV and couldn't find it on the lot. When I asked about it the guy said he'd try to find it. 5min. later he pulls... it around front and tells me it was in the back getting charged because the battery was drained!! This is supposed to be a professional large-scale car lot. I went ahead and test drove the car but that battery issue was eating at me. Why in the world would you have a bad battery in a car your trying to sell??? It was all corroded! And the car was DIRTY! I have excellent credit and could have bought it on top of my other car loan but it just didn't feel right. No thanks, I'll stick with a more professional place!! I have no idea how it's getting good reviews.

Car was dirty. Sales person was polite. Still looking for next car

Car was dirty but was a no pressure sales experience

Wow. I was driving by the lot because I seen some vehicles from the gas station across the street and did not know they had a huge indoor showroom full... of vehicles. The facility is well kept and super clean! All the vehicles indoors have been kept out of the elements and looks so much better under the lights. The staff greeted me at the front and I only had to deal with one person from start to finish. I didnt have to juggle around with multiple people. Check out this dealerships prices on pre owned vehicles! They are hard to beat. Not only that, I have been back for oil changes and tire rotations and even an alignment. They got me in an out quickly and they have the best prices for service as well! I will be sending everyone I know here and buy all my vehicles from CarStoreUSA!

This was my first car buying experience and Sara Boyle made it as easy and enjoyable as possible! She is THE CAR GIRL! Loved my first experience because... of her!