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About a year ago I went to Honda dealership in Burleson Texas. my husband had passed away. and it more than I could handle. I went to the doctor she said... I needed to see a specialist. I did and she did help. thought it would be a good idea to visit my daughter in Virginia. I stayed three weeks and came home and decided I would get me a car, so I went to the Honda in Burleson Texas. I told them I wanted a white CR-V. the woman told me I couldn't have that car because my husband who had passed away Credit score wasn't good enough. I said not so my husband had perfect credit. she said well it's probably a computer glitch but I have to go by that. she said she had a HR V I could have. she said you can't have white. I told her would you please bring my car around I want to go home. She said you don't have a car. she kept me there almost all day she wore me down. she charge me for the CR-V which was much higher. the car has been a thorn in my side so I went to trade it and found out I couldn't it would cost me to much. we figured it out and she made eight thousand dollars off me. there is so much more that I could say but I will later. I'm over seventy years old. Everytime I think about the way Honda in Burleson Texas did me it makes me want to cry. they knew I was on a fixed income but that didn't bother her at all. I will tell more later. I have proof.
If you need to buy a used or new car you will find no better person than Marcus Jamison !! He was amazing and fast .
Went in for an oil change, met up w dee, super friendly and helpful, highly recommend you go see dee, he is my go to service guy forever! He knows everything... about cars in general, and cares about you and your car! Best experience ever!
Usualy walking into a dealer ship can be overwhelming but when i stepped foot into burleson honda i felt welcomed and the patience yalls staff had was... very welcoming wanna shout out joseph ayers and his guidence to helping me find a car he was very helpful and welcoming with my 100 questions.
Good customer service I would definitely refer someone. The wait time was great. Change my oil and wash my car and I am very satisfied
BUYERS PLEASE BEWARE OF THIS DEALERSHIP!!!! PLEASE DO NOT LOOK AT THEIR GOOD RATING, WHICH IS SURPRISING!!!! PLEASE DO NOT DO ANY BUSINESS WITH THESE CROOKS!!!!... THIS IS NOT THE FIRST TIME I'M BUYING CAR. I WILL PAY MORE MONEY TO SOME OTHER DEALERSHIP, BUT NOT TO BURLESON HONDA!!!! ( I KNOW THIS REVIEW IS LONG BUT IT WILL SAVE YOU TIME AND RESPECT) PLEASE READ THE REVIEW!! In my dealings with multiple dealerships, this was the far most worst experience ever. My family has owned Honda for years and that's all my family drives. I went to buy a car from them and test drove couple of them. Finally made a choice and told them to bring the numbers. They offered the vehicle for $17995 and these guys bring me the numbers for $24,600. What is kind of deal is this. They hide hidden numbers, without asking me they added $3000 as a warranty on A CERTIFIED USED HONDA!!!! I walked out of the dealership, but Jose Fuentes, the sales manager, came running after us in the parking lot asking for our business. We agreed on the negotiated price. Now came time for finance. They would not agree on the finance rate. We told them we would do cash out buy and they agreed. During all this time they were taking soooooo long to do things, it was time for me to go to work. We agreed that we pay the down payment and come on Monday and finish the final document signing. Come Monday, the sales man came and asked me if I still wanted to finance? I thought they are my neighborhood dealership they should get business as well so I agreed to finance. Over the weekend they offered an interest rate, which was within our range. So I told them give me the same interest rate, I will finance. Marcus McRae, the finance director, who should really apologize the way he behaved approached me and said flat out NO they will not offer the interest rate. This really upset me. I told them what happened to paper on which took my sign and they offered the deal on Saturday. He thought that i would not ask for it. I asked them to call Jose and he comes and tells me, "Oh that was just estimate deal". Folks we are business operating family, when the deal is on the table its a solid when agreed upon. Because Jose Fuentes, on Saturday told me if I increase the down payment he would get me the interest rate, which I did and agreed to pay more down payment. My uncle was with me and he said we would pay the down payment through the company business card. On Saturday, they agreed to charge the credit card. But fast-forward Monday, we were made to sit around for an hour, THE SALES MAN, Allanzo, says he will assist to sign MY finance papers because all the other "Finance Managers are busy on calls". A sales man, where is the respect to the customer. After all the paper work is finished Allonzo tell me they cannot charge the card provided. They cannot charge $4000 on a company card because they got new GM and he changed the rules. What kind of business are these guys running. I told them I would give them my company check. I had to drive to 45 mins each way to and fro to get my company check because I did not have access to my personal check with me. I come back and give them the check, they tell me no we cant take the check after 45 mins. This really angered me. They are playing jokes with the customers. Folks, now this had become a very painstaking process. I told them will they charge my personal American Express which they did. Now when I asked Marcus McRae, why wasn’t there a finance manager signing my papers his excuse was that Allonzo is a finance manager in training, which for no reason he could answer any of my questions. I'm an educated person who knows how a person becomes finance manager, being in the business world for so long. Marcus went on to even say why I was starting something, when there is nothing, stating that a salesperson signing my finance document who is not a certified finance manager. Now why would anyone make any business deals with this place.
Worst buying experience in 49 years. Because of my business, I purchase 3 to 4 cars or trucks every year. Purchased a Honda Pilot from Burleson Honda.... They did not honor their low advertised price, but did give me a fair deal. Customer service after purchase is awful . Approved financing through Honda at dealership on day of sale. Several weeks later, receive letter from dealer that financing rejected because my credit score was too low. I have excellent credit with a score in the mid 800's. I had already made first monthly payment, given a substantial down payment, and traded in another vehicle. Called and emailed several persons at dealership to to find out what was going on. Received no response. My temporary license plate tags expired, and I had not received plates from the dealer. Again, emailed several persons at dealership. Received no response. Finally, I went to tax office and purchased license plates for the new Honda Pilot. The bad service is not worth the few dollars saved in the purchase price.
I found a dealership and a salesman for Honda's that cannot be beat. I don't car if your in southern Oklahoma, Texarkana or South Texas, make the drive... to Burleson Honda. I bought a new CR-V Touring from Sam Broadway. I drove all the way from Waco. I was actually going to another dealership when they called and told me the color I wanted wasn't available and they would have to source one from another dealership. My wife saw the sign for Burleson Honda so I thought we would see if they had one, they didn't, they had three, and in the Touring trim I wanted. Sam Broadway greeted us at the door, we told him exactly what I wanted, he said no problem and pulled it right up the the door. I thought I had done my research on what the new CR-V's were about but man, Sam demo'd that car so perfect, I learned a lot. Sam got us to the payment we wanted and we drove it home that evening. I will always go back to him and Burleson Honda.