Ole Ben Franklin Motors Alcoa

Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the... batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.

had a little trouble with insurance pushed into a non inspected car since troubled be easiest for both parties to just give money back keep car instead... tricked 80 yr old dad and kept down payment on something that should have already been fixed according to their advertisements stole my down payment now can't buy groceries and still walking their laughing I am hungry tuff for me they don't care would not ever recommend anybody to a bunch of thevies spoke to rudely and hung up on and hitting on my wife unprofessional needs to be addressed before we discussed anything about about anything all went down Tue day dont send ur dog to buy a car theil they will take his house food water legally and laugh about

They made sure I got the Truck that fit my needs. Great sales staff and service. My truck did not have a spair tire and was reimbursed what I paid for... it. They registered my truck and got me a new Desert Storm Veteran plate. Thanks!

Experience was outstanding! Very Family Friendly Folks, you wont buy from anywhere else! Once your apart of the Family at Ole Ben Alcoa your taken care... of for Life!

I came to look at a different car I saw online but I decided it wasn't for me. Big Will, Donna and the rest of the Ole Ben Alcoa crew made sure I left... with the care I really wanted with a satisfying monthly payment. All Smiles!

The most amazing experience ever! Donna and her crew took exceptional care of us and we couldn't be happier! Awesome Awesome Experience!! Come to the Alcoa... location it is top of the line!! Don't waste your time at the Kingston Pike location - You will be disappointed - Come to Alcoa they are the real deal!!!!

Bridget took care of my daughter Kimberly who is 19 and a single mom. Her and Big Will treated her like she was their daughter and got her in a very dependable... vehicle with very low payments. I met the both of them and the finance guy along with the dealership manager. Very nice people. None of them were in a rush to move on to the next sell. If you're looking for a vehicle definitely go see these guys in Alcoa right next to the Walmart.

My experience today at Ole Ben Franklin Motors Alcoa with Demario H. was...he was the best salesman I have met. He was a great person to talk to!

I am so pleased with my recent purchase from Ole Ben Franklin Motors Alcoa. The whole staff was exceptionally nice and kept me laughing the entire time.... If you're in the market for a vehicle go see Ashley. She was the best sales person we've ever dealt with. She wasn't pushy at all and I feel that she genuinely cared about our needs. She listened to all of our wants and found us the perfect car. The manager, Tom, is an awesome person and was so helpful. Also, Paul was our finance manager and he is absolutely the sweetest human being alive. I'm very happy to recommend this dealership to anyone.

Ashley was great and very helpful and Big Will was great finding me a car. I'd definitely recommend coming to Ole Ben Franklin Motors Alcoa.