Reviews
Extremely pleasant buying experience. Knowledgeable and friendly sales representative. Super clean dealership. Had the exact vehicle i wanted.
Extremely pleasant buying experience. Knowledgeable and friendly sales representative. Super clean dealership. Had the exact vehicle i wanted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing to work with us! We hope you're enjoying your new Audi.
Beware Buyers - the Audi SQ5 3.0 T engine issues continue. The 2021 car is great, but the engines are not built for good past 50,000 miles. And hey - when a dealership tells you, "oh the check engine light is only a problem, if it blinks" - beware, that is code for "Maybe she'll believe us and we will get her and her car past the 50,000 warranty miles..." Not appropriate - but a lesson learned - my bad for trusting them - it will not happen again.
Beware Buyers - the Audi SQ5 3.0 T engine issues continue. The 2021 car is great, but the engines are not built for good past 50,000 miles. And hey - when a dealership tells you, "oh the check engine light is only a problem, if it blinks" - beware, that is code for "Maybe she'll believe us and we will get her and her car past the 50,000 warranty miles..." Not appropriate - but a lesson learned - my bad for trusting them - it will not happen again.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa, thank you for taking the time to share your concerns with us. We understand how frustrating it is to face engine issues with your vehicle. It is always our goal to provide transparent and understanding service, and we are sorry to hear that your experience did not match our standards for excellence. If you have any questions about the recommendations made for repair, please do not hesitate to reach out to us directly. We are here to help, and hope for the opportunity to reach a positive resolution together.
Great service, addressed my concerns, made me comfortable with how to operate the car , they allowed me to drive the car for a day to make sure the seat was comfortable, I have had multiple back surgeries, they helped me make the perfect purchase for me. Very professional,
Great service, addressed my concerns, made me comfortable with how to operate the car , they allowed me to drive the car for a day to make sure the seat was comfortable, I have had multiple back surgeries, they helped me make the perfect purchase for me. Very professional,
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your Clearly Better Car Buying experience! It's our pleasure to help you find the right vehicle at a great price. Wishing you many happy miles ahead!
Very nice dealership. The staff is very friendly and helpful. Work was completed as promised. No surprises.
Very nice dealership. The staff is very friendly and helpful. Work was completed as promised. No surprises.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We're happy to help, and hope to see you again.
Cameron and Craig provide great communication and service! They are the reason I always come back.
Cameron and Craig provide great communication and service! They are the reason I always come back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We'll be sure to pass along your praise to our team. We value your loyalty, and look forward to seeing you again!
My experience with the dealer was terrible. I don't know if I'm special or the service department treats everyone poorly. I had previous work performed on my car in October 2025 at Audi Annapolis. I wanted to know if the current malfunction was related to the work I had done. The service advisor Paul told me that maintenance records are not kept on old cars. He said that I could send my previous invoices and he would review them. The car was there from March 15th until March 30th. I didn't get an estimate for repairs, and when I came to get the car towed, Paul still didn't review the invoices I sent on March 26th. He insulted me by saying I reminded him of his brother who is fat and out of shape. The final invoice was not completed, and I had to wait for the technician to complete the invoice. This was a very stressful time because I was driving to a work trip when the car broke down in Frostburg MD. This was the worst experience at a service department. And for heavens sake, let Paul eat lunch. He certainly complained a lot about missing his lunch time.
My experience with the dealer was terrible. I don't know if I'm special or the service department treats everyone poorly. I had previous work performed on my car in October 2025 at Audi Annapolis. I wanted to know if the current malfunction was related to the work I had done. The service advisor Paul told me that maintenance records are not kept on old cars. He said that I could send my previous invoices and he would review them. The car was there from March 15th until March 30th. I didn't get an estimate for repairs, and when I came to get the car towed, Paul still didn't review the invoices I sent on March 26th. He insulted me by saying I reminded him of his brother who is fat and out of shape. The final invoice was not completed, and I had to wait for the technician to complete the invoice. This was a very stressful time because I was driving to a work trip when the car broke down in Frostburg MD. This was the worst experience at a service department. And for heavens sake, let Paul eat lunch. He certainly complained a lot about missing his lunch time.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Carl. We’re sorry to hear that your experience did not meet expectations and understand how stressful a breakdown situation can be. After reviewing this with our team, we’d like to clarify that while prior repair records from other dealerships are not always accessible through Audi systems, our advisor did discuss your vehicle’s history and the current repair needs with you, including warranty limitations based on time and mileage. We also understand there was a timing issue when you arrived with a tow company without prior notice, which contributed to delays in finalizing your paperwork, though our team worked to complete everything as quickly as possible. We regret if any part of the interaction felt unprofessional, as that is not the standard we strive for, and we appreciate you bringing this to our attention.
Very professional group of people Paul Magsig was very detailed in explaining my situation for the automobile, i would also like to give a shout to the tech Dan Ireland for explaining the video of the car, yes they send a video to you of whats going on with your car, who else does that surly not Ford or Chevy. Yes they are kinda pricey but quality work requires top pay so if you want your treated like its at the race track they have the right pit crew to look at your auto oh they also does a great job in detailing also. So #1 yes they are go and take a look at they inventory without worrying about will they be able to help you down the road later... 😉
Very professional group of people Paul Magsig was very detailed in explaining my situation for the automobile, i would also like to give a shout to the tech Dan Ireland for explaining the video of the car, yes they send a video to you of whats going on with your car, who else does that surly not Ford or Chevy. Yes they are kinda pricey but quality work requires top pay so if you want your treated like its at the race track they have the right pit crew to look at your auto oh they also does a great job in detailing also. So #1 yes they are go and take a look at they inventory without worrying about will they be able to help you down the road later... 😉
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your wonderful experience with us! It's our pleasure to help keep you running smoothly, and we're especially glad to hear you found our technician video feature to be helpful. We look forward to welcoming you back for your next visit!
The tech sent a video and was clear in his message. Paul was excellent in our communications.
The tech sent a video and was clear in his message. Paul was excellent in our communications.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help- we hope to see you again!
Everyone was very helpful. They took their time and worked with us on our decision to buy a used Audi. It was a very pleasant experience. I will buy from them again
Everyone was very helpful. They took their time and worked with us on our decision to buy a used Audi. It was a very pleasant experience. I will buy from them again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing to work with us! Wishing you many happy miles ahead in your new Audi.
The tire rotation was exquisite. The technician made a beautiful video, and I really appreciate the quality service and the wonderful people at Audi Cochrane of Washington, Pennsylvania.
The tire rotation was exquisite. The technician made a beautiful video, and I really appreciate the quality service and the wonderful people at Audi Cochrane of Washington, Pennsylvania.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're especially glad to hear you appreciated our technician video feature. Please let us know if you need anything else- we hope to see you again!