Audi Washington

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
38 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    October 3, 2019

    Everything good and car key door access , trunk seems to be not in very effective. No negotiation from Cochran price but like the vehicle. Thanks

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 27, 2019

    The people could not have been more friendly. John and Chris were great to interface with. My wife was very happy with the car ... we purchased and how she was treated.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words. We're happy to help you and your wife find the vehicle that best suits your needs. Enjoy the new ride!

  • March 27, 2019

    We had a wonderful time at Audi! Glenn was a major help to my wife. She is loving her new Audi and cannot express her gratitude. He was patient with us... and very knowledgeable about the vehicle. We recommend this store for anyone looking to purchase a quality vehicle from Audi

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your kind feedback. Thank you for giving us the opportunity to assist in your vehicle search. We look forward to seeing you on the road.

  • 5.0 out of 5
    August 3, 2019

    We love our new car....working with John was great. All car salespeople could take a lesson from him. He was courteous, knowledgeable and friendly.......a... very good experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your kind feedback. Thank you for giving us the opportunity to assist in your vehicle search. We look forward to seeing you on the road.

  • 5.0 out of 5
    July 25, 2019

    The entire staff was very friendly and helpful. They make you feel right at home. They do everything they can to get you in your dream car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We certainly strive to make our facility as comfortable as possible. Thank you so much for your kind words. It is our pleasure doing all that we can t...o create a stress-free path to your dream car. We look forward to seeing you on the road.

  • 5.0 out of 5
    July 1, 2019

    Great place! So happy with our purchase. It was quick and communicating with the dealership was easy. Huge thanks to the internet department who was the... first to respond to my inquiry!! WE are so happy with our purchase!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are thrilled to hear that you had such a great experience with us. Thank you for the opportunity to help you find a vehicle that fits all of your n...eeds. We look forward to seeing you again soon.

  • 5.0 out of 5
    June 30, 2019

    We just purchased a new 2019 Audi A4 from Audi Washington and we couldn’t be happier! We were treated with courtesy and respect at Audi Washington, two... things I have found in short supply at other auto dealerships. I can confidently recommend John Rackley and General Manager Heyward Penn for your next Audi purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your wonderful feedback. It is our pleasure getting you in the vehicle that best suits your needs. Enjoy your new A4!

  • 5.0 out of 5
    January 25, 2019

    After I moved from Texas into PA in 2015 I have always used this dealer for service on both of my Audi vehicles. I have no complaints with the service,... communication and professional treatment that I have always received when I visit this location from Paul and Linda. They are really accommodating and always keep you up to date on the status of your car. In October of 2018 my wife was involved in a car accident, luckily neither her nor my daughter got seriously injured in this one, but her 2014 Q7 was totaled by the insurance company. I walked into the dealership needing to replaced my wife's car, while my wife made a decision on which vehicle she wanted, the dealership loaned her a car so she can move around while she decided. This speaks volumes about their understanding and commitment to customer service. Jay was great to work with, honest, transparent and willing to negotiate for you!! The financing process was made easy and simple by Chris. I am really thankful for the service, treatment and willingness to go the extra mile to make sure that we got what we needed without feeling hassle to purchase a vehicle. I highly recommend this dealership and the group of individuals that work in it.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    December 14, 2018

    Glen goes out of his way to help me. I bought a vehicle from him and when I had an issue he was right there with me to help me with it. Even after the... sale was done. He delivered me a loaner car personally. I have bought many vehicles in the past and never had been shown so my professionalism and personal touch as I did from Glenn from Audi Washington. I would recommend him to anyone I know.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    November 25, 2018

    I've been to this dealership once to ask a question about my 09 A3's radio, they claimed that my aux port was an aftermarket installed option and didn't... know how to operate it. They also told my I had two open recalls and they could take it and fix it right now. I handed them the keys and they were very hesitant to give me a rental car for the 2 hours it would have taken to fix my car. 1 hour later they call and say they couldn't complete my service. They said they had a computer issue with my car and that they didn't have my new airbag in stock. Fast forward a few months and I am still waiting for them to call me about getting the parts. NOT WORTH YOUR TIME. STEER CLEAR.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're very sorry to hear about your experience. If you would like to speak to a member of our Customer Care team, please email feedback@cochran.com.

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