Reviews
The dealer tried to charge for things that were not
The dealer tried to charge for things that were not checked and verified. Air filters were replaced two days prior to inspection. During inspection filters were told to be dirty. When confronted with staff turns out they were working on two of the same model cars and the other one had dirty filters. Makes you wonder of the safety of the vehicle.
The dealer tried to charge for things that were not
The dealer tried to charge for things that were not checked and verified. Air filters were replaced two days prior to inspection. During inspection filters were told to be dirty. When confronted with staff turns out they were working on two of the same model cars and the other one had dirty filters. Makes you wonder of the safety of the vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at (717) 691-8900 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Best service experience ever.
Best service experience ever. Shannon was so nice. If you are in the market for a new car see Mohammed.
Best service experience ever.
Best service experience ever. Shannon was so nice. If you are in the market for a new car see Mohammed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Very professional and knowledgeable staff.
Very professional and knowledgeable staff. Competitive pricing and good selection of vehicles. Showroom and service areas are immaculate. Overall we had a very positive experience.
Very professional and knowledgeable staff.
Very professional and knowledgeable staff. Competitive pricing and good selection of vehicles. Showroom and service areas are immaculate. Overall we had a very positive experience.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Great service and customer service, they even washed and
Great service and customer service, they even washed and vacuumed the suv after services were performed
Great service and customer service, they even washed and
Great service and customer service, they even washed and vacuumed the suv after services were performed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
They go above and beyond for all of their services.
They go above and beyond for all of their services. The atmosphere was nice the place was clean. They are also friendly. I would highly recommend infinity of Mechanicsburg.
They go above and beyond for all of their services.
They go above and beyond for all of their services. The atmosphere was nice the place was clean. They are also friendly. I would highly recommend infinity of Mechanicsburg.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Curtis, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
It was a positive experience with the customer service in
It was a positive experience with the customer service in the service department. This is very typical for this dealership. I?m always appreciative of the Infiniti service team!
It was a positive experience with the customer service in
It was a positive experience with the customer service in the service department. This is very typical for this dealership. I?m always appreciative of the Infiniti service team!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Amy, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I enjoyed my experience with Faulkner service.
I enjoyed my experience with Faulkner service. I was kept up to date on progress and everyone was thorough and friendly.
I enjoyed my experience with Faulkner service.
I enjoyed my experience with Faulkner service. I was kept up to date on progress and everyone was thorough and friendly.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Shannon and team were very accommodating with my car
Shannon and team were very accommodating with my car service needs and comfort while in the stocked waiting room.
Shannon and team were very accommodating with my car
Shannon and team were very accommodating with my car service needs and comfort while in the stocked waiting room.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Shannan was awesome.
Shannan was awesome. Great customer service skills. She went above and beyond. She kept me informed and explained all the repairs I needed so that I understood everything. Faulkner Infiniti is fortunate to have her on staff
Shannan was awesome.
Shannan was awesome. Great customer service skills. She went above and beyond. She kept me informed and explained all the repairs I needed so that I understood everything. Faulkner Infiniti is fortunate to have her on staff
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Julie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Excellent customer service!
Excellent customer service! Always feel my car is being treated like I treat it!!! Awesome
Excellent customer service!
Excellent customer service! Always feel my car is being treated like I treat it!!! Awesome
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!