Reviews
Dealership was very respectful and polite.
Dealership was very respectful and polite. I went in to buy a vehicle with my two and a half year old and they were totally helpful. My sales representative even got my son two different snacks! Highly recommend!
Dealership was very respectful and polite.
Dealership was very respectful and polite. I went in to buy a vehicle with my two and a half year old and they were totally helpful. My sales representative even got my son two different snacks! Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
It has been nothing but a nightmare since purchasing this
It has been nothing but a nightmare since purchasing this vehicle. I was told things were done from service later found out they weren?t. Wrong parts were ordered causing my car to go back many times. Engine recall in which they had my car for 6 weeks and upon them returning it it smoked and burned up in my driveway. Oil also leaked all over my driveway and they offered no compensation. Returned my car without gas. Terrible communication. I wanted quotes on a trade in and contacted sales 3 times without a reply.
It has been nothing but a nightmare since purchasing this
It has been nothing but a nightmare since purchasing this vehicle. I was told things were done from service later found out they weren?t. Wrong parts were ordered causing my car to go back many times. Engine recall in which they had my car for 6 weeks and upon them returning it it smoked and burned up in my driveway. Oil also leaked all over my driveway and they offered no compensation. Returned my car without gas. Terrible communication. I wanted quotes on a trade in and contacted sales 3 times without a reply.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service and prompt exceed my expectations.
Great service and prompt exceed my expectations. I just wish I would’ve known about the fee of checking my car before it was done.$199! Thank you for the coupon
Great service and prompt exceed my expectations.
Great service and prompt exceed my expectations. I just wish I would’ve known about the fee of checking my car before it was done.$199! Thank you for the coupon
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we truly appreciate your honest feedback. If you would like to discuss your experience in more detail, please give us a call at (717) 691-8900 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
The folks at Faulkner Infinity are friendly, courteous
The folks at Faulkner Infinity are friendly, courteous and efficient. My experience there made me feel confident in their ability to diagnose and effect a repair on my car that involved a leak that I was unaware of. This attention to detail prevented a much more costly repair.
The folks at Faulkner Infinity are friendly, courteous
The folks at Faulkner Infinity are friendly, courteous and efficient. My experience there made me feel confident in their ability to diagnose and effect a repair on my car that involved a leak that I was unaware of. This attention to detail prevented a much more costly repair.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
My tire had a nail in it and the team got me a new tire
My tire had a nail in it and the team got me a new tire under warranty and gave me a loaner so I didn?t miss any work during the process!
My tire had a nail in it and the team got me a new tire
My tire had a nail in it and the team got me a new tire under warranty and gave me a loaner so I didn?t miss any work during the process!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Quality customer service is not consistent.
Quality customer service is not consistent. Being told I don't know with no followup is not acceptable. Especially when dealing with an engine recall.
Quality customer service is not consistent.
Quality customer service is not consistent. Being told I don't know with no followup is not acceptable. Especially when dealing with an engine recall.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Quality customer service is not consistent.
Quality customer service is not consistent. Being told I don't know with no follow up is unacceptable.
Quality customer service is not consistent.
Quality customer service is not consistent. Being told I don't know with no follow up is unacceptable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Staff was friendly and able to help.
Staff was friendly and able to help. Due to my work hours, it was just hard to get ahold of then sometimes. But each interaction was great.
Staff was friendly and able to help.
Staff was friendly and able to help. Due to my work hours, it was just hard to get ahold of then sometimes. But each interaction was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I purchased my vehicle from Faulkner Infiniti.
I purchased my vehicle from Faulkner Infiniti. I have such a wonderful experience everytime that I am here. Recently, I got a screw in my tire. Luckily for me, I got the warranty. So I called and was able to get a new tire and my oil changed on the same day.
I purchased my vehicle from Faulkner Infiniti.
I purchased my vehicle from Faulkner Infiniti. I have such a wonderful experience everytime that I am here. Recently, I got a screw in my tire. Luckily for me, I got the warranty. So I called and was able to get a new tire and my oil changed on the same day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great people and service I bought from them about 4 or 5
Great people and service I bought from them about 4 or 5 years ago now and they made the buy process quick and easy and take good care of us
Great people and service I bought from them about 4 or 5
Great people and service I bought from them about 4 or 5 years ago now and they made the buy process quick and easy and take good care of us
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase