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Faulkner INFINITI of Mechanicsburg

(139 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

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Reviews

(139 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner INFINITI of Mechanicsburg from DealerRater.

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My experience was very positive, car was just as

My experience was very positive, car was just as described, no hassles, got a great deal, Amir was a true gentleman, will do business with Faulkner again.

My experience was very positive, car was just as

My experience was very positive, car was just as described, no hassles, got a great deal, Amir was a true gentleman, will do business with Faulkner again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Heather, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Shannon provides excellent customer service and is always

Shannon provides excellent customer service and is always helpful, professional and pleasant to deal with. The service department has also taken care of my needs in a timely fashion

Shannon provides excellent customer service and is always

Shannon provides excellent customer service and is always helpful, professional and pleasant to deal with. The service department has also taken care of my needs in a timely fashion

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Susan, we're happy you found our staff to be so supportive during your experience here at Faulkner INFINITI of Mechanicsburg. We hope you continue to choose us for all your automotive needs! Take care!

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I was greeted with professional service, My infinity

I was greeted with professional service, My infinity advisor was very helpful and kind. I?m definitely coming back for my next service appointment, Faulkner Infinity is my new dealership from now on .

I was greeted with professional service, My infinity

I was greeted with professional service, My infinity advisor was very helpful and kind. I?m definitely coming back for my next service appointment, Faulkner Infinity is my new dealership from now on .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Wayne, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

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Service was excellent!

Service was excellent!!! People were so friendly. They did very professional. All services were in order. After service my car was so clean. Great job guys!!!!

Service was excellent!

Service was excellent!!! People were so friendly. They did very professional. All services were in order. After service my car was so clean. Great job guys!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

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Both the sales process and the service were top notch.

Both the sales process and the service were top notch. They went above and beyond to ensure that I was satisfied and happy. Highly recommend

Both the sales process and the service were top notch.

Both the sales process and the service were top notch. They went above and beyond to ensure that I was satisfied and happy. Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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The dealer tried to charge for things that were not

The dealer tried to charge for things that were not checked and verified. Air filters were replaced two days prior to inspection. During inspection filters were told to be dirty. When confronted with staff turns out they were working on two of the same model cars and the other one had dirty filters. Makes you wonder of the safety of the vehicle.

The dealer tried to charge for things that were not

The dealer tried to charge for things that were not checked and verified. Air filters were replaced two days prior to inspection. During inspection filters were told to be dirty. When confronted with staff turns out they were working on two of the same model cars and the other one had dirty filters. Makes you wonder of the safety of the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at (717) 691-8900 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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Best service experience ever.

Best service experience ever. Shannon was so nice. If you are in the market for a new car see Mohammed.

Best service experience ever.

Best service experience ever. Shannon was so nice. If you are in the market for a new car see Mohammed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Very professional and knowledgeable staff.

Very professional and knowledgeable staff. Competitive pricing and good selection of vehicles. Showroom and service areas are immaculate. Overall we had a very positive experience.

Very professional and knowledgeable staff.

Very professional and knowledgeable staff. Competitive pricing and good selection of vehicles. Showroom and service areas are immaculate. Overall we had a very positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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Great service and customer service, they even washed and

Great service and customer service, they even washed and vacuumed the suv after services were performed

Great service and customer service, they even washed and

Great service and customer service, they even washed and vacuumed the suv after services were performed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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They go above and beyond for all of their services.

They go above and beyond for all of their services. The atmosphere was nice the place was clean. They are also friendly. I would highly recommend infinity of Mechanicsburg.

They go above and beyond for all of their services.

They go above and beyond for all of their services. The atmosphere was nice the place was clean. They are also friendly. I would highly recommend infinity of Mechanicsburg.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Curtis, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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