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Mercedes-Benz of Music City

(1,049 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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Reviews

(1,049 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Music City from DealerRater.

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We had a great experience buying a car with the help of

We had a great experience buying a car with the help of Chris Popin. We couldn’t be happier with how everything went. He was down-to-earth, very organized, and made the whole process feel easy and stress-free. Chris went out of his way to make sure we got exactly what we were looking for. We highly recommend working with him if you’re looking for a car. We’ll definitely be sending our friends and family his way!

We had a great experience buying a car with the help of

We had a great experience buying a car with the help of Chris Popin. We couldn’t be happier with how everything went. He was down-to-earth, very organized, and made the whole process feel easy and stress-free. Chris went out of his way to make sure we got exactly what we were looking for. We highly recommend working with him if you’re looking for a car. We’ll definitely be sending our friends and family his way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Chris was wonderful!

Chris was wonderful!! He listened to our needs and worked with us to make this sale happened. The overall experience was great and highly recommend Chris for anyone interested in Mercedes.

Chris was wonderful!

Chris was wonderful!! He listened to our needs and worked with us to make this sale happened. The overall experience was great and highly recommend Chris for anyone interested in Mercedes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We are thrilled to hear about your exceptional experience with Chris. Our team is dedicated to understanding and fulfilling the unique needs of each client, and it's wonderful to know that this was reflected in your visit. Thank you for recommending us; we look forward to welcoming you back for your next luxury vehicle journey.

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I had a fantastic experience working with Chris Popin on

I had a fantastic experience working with Chris Popin on the purchase of my Mercedes. From start to finish, he was incredibly helpful, communicative, and truly made the process smooth and enjoyable. He went above and beyond—sending videos, answering all my questions, and making sure everything worked out perfectly. Even after the purchase, Chris followed up to ensure everything was going well and that I was fully set up and happy with the car. That kind of care and attention is rare, and I genuinely appreciate it. Thanks to Chris, I’m now driving a car I absolutely love. If you’re looking for someone who truly cares and delivers exceptional service, I can’t recommend him enough!

I had a fantastic experience working with Chris Popin on

I had a fantastic experience working with Chris Popin on the purchase of my Mercedes. From start to finish, he was incredibly helpful, communicative, and truly made the process smooth and enjoyable. He went above and beyond—sending videos, answering all my questions, and making sure everything worked out perfectly. Even after the purchase, Chris followed up to ensure everything was going well and that I was fully set up and happy with the car. That kind of care and attention is rare, and I genuinely appreciate it. Thanks to Chris, I’m now driving a car I absolutely love. If you’re looking for someone who truly cares and delivers exceptional service, I can’t recommend him enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Iryna, for sharing your wonderful experience with Chris. It's delightful to hear how his dedication and attention to detail made your purchase seamless and enjoyable. We take great pride in providing exceptional service, and it's rewarding to know that Chris exceeded your expectations. Enjoy every moment with your new vehicle, and we look forward to welcoming you back for any future needs. Your satisfaction is our ultimate goal.

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Chris was wonderful.

Chris was wonderful. Made initially what was a nerve racking experience wonderful. He was communicative and listened to our needs. Also the deal was a fair price and did not try to low ball us. Highly recommend Chris for anyone looking at Mercedes.

Chris was wonderful.

Chris was wonderful. Made initially what was a nerve racking experience wonderful. He was communicative and listened to our needs. Also the deal was a fair price and did not try to low ball us. Highly recommend Chris for anyone looking at Mercedes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about your experience with Chris. We are delighted to hear that he was able to create a seamless and enjoyable journey for you. It's our goal to ensure that every client feels valued and understood, and we're thrilled that you found the pricing fair. Your recommendation means a lot to us, and we look forward to welcoming you back for your future automotive needs.

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I had a fantastic experience working with Chris Popin on

I had a fantastic experience working with Chris Popin on the purchase of my Mercedes. From start to finish, he was incredibly helpful, communicative, and truly made the process smooth and enjoyable. He went above and beyond—sending videos, answering all my questions, and making sure everything worked out perfectly. Even after the purchase, Chris followed up to ensure everything was going well and that I was fully set up and happy with the car. That kind of care and attention is rare, and I genuinely appreciate it. Thanks to Chris, I’m now driving a car I absolutely love. If you’re looking for someone who truly cares and delivers exceptional service, I can’t recommend him enough!

I had a fantastic experience working with Chris Popin on

I had a fantastic experience working with Chris Popin on the purchase of my Mercedes. From start to finish, he was incredibly helpful, communicative, and truly made the process smooth and enjoyable. He went above and beyond—sending videos, answering all my questions, and making sure everything worked out perfectly. Even after the purchase, Chris followed up to ensure everything was going well and that I was fully set up and happy with the car. That kind of care and attention is rare, and I genuinely appreciate it. Thanks to Chris, I’m now driving a car I absolutely love. If you’re looking for someone who truly cares and delivers exceptional service, I can’t recommend him enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Morris. We are delighted to hear about your seamless journey with Chris. His dedication to providing exceptional service truly reflects our commitment to excellence. It's wonderful to know that you are enjoying your new car and that Chris's personalized approach made such a positive impact. Your kind words will undoubtedly inspire our team to continue delivering the highest level of care and attention. Enjoy every moment on the road!

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Chris made my wife’s car purchasing experience wonderful!

Chris made my wife’s car purchasing experience wonderful!! He worked with us and listened to our needs. I highly recommend Chris and will be coming back in the future.

Chris made my wife’s car purchasing experience wonderful!

Chris made my wife’s car purchasing experience wonderful!! He worked with us and listened to our needs. I highly recommend Chris and will be coming back in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Chris. We're delighted to hear that he provided such attentive service during your wife's car purchase. Our team strives to create memorable experiences tailored to each client's needs. We look forward to welcoming you back for your future automotive endeavors. Your recommendation means a great deal to us.

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Chris helped me throughout my car search process and I

Chris helped me throughout my car search process and I couldn’t have asked for a better experience. Not only was the service amazing, but the entire process was very easy. I ended up with a great car that I would’ve normally thought was way out of budget. Overall couldn’t recommend Chris and this dealership more.

Chris helped me throughout my car search process and I

Chris helped me throughout my car search process and I couldn’t have asked for a better experience. Not only was the service amazing, but the entire process was very easy. I ended up with a great car that I would’ve normally thought was way out of budget. Overall couldn’t recommend Chris and this dealership more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Maxdwhite77. We are delighted to hear that Chris provided you with an exceptional experience and that you found the perfect vehicle. Our team is dedicated to ensuring a seamless process for our valued clients, and it’s gratifying to know we exceeded your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back for any future automotive needs. Enjoy your new car!

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The dealership sales people were so kind and helpful!

The dealership sales people were so kind and helpful! We would definitely come back and buy another car from them.

The dealership sales people were so kind and helpful!

The dealership sales people were so kind and helpful! We would definitely come back and buy another car from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with us. We take pride in providing exceptional service, and it's delightful to hear that our team made such a positive impression. We look forward to welcoming you back for your next vehicle purchase and continuing to exceed your expectations.

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We had an outstanding experience purchasing our son’s

We had an outstanding experience purchasing our son’s first vehicle, and it was all thanks to Chris Popin. From the moment we walked in, he was professional, friendly, and incredibly patient. He took the time to understand what we were looking for and guided us through the process. We truly appreciate the honesty and integrity he showed throughout. Highly recommend!

We had an outstanding experience purchasing our son’s

We had an outstanding experience purchasing our son’s first vehicle, and it was all thanks to Chris Popin. From the moment we walked in, he was professional, friendly, and incredibly patient. He took the time to understand what we were looking for and guided us through the process. We truly appreciate the honesty and integrity he showed throughout. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We were looking for our son’s first vehicle and came

We were looking for our son’s first vehicle and came across a truck that seemed perfect at Mercedes Benz of Music City and were connected with Chris Popin and he was so great to work with! He made the process very easy and met every one of needs. Even though we were only buying a 2013 Nissan truck, he treated the process as if we were buying a brand new $200k Mercedes G Wagon😂. For my wife’s cars, we’ve always purchased from Audi, but the next time we are looking for 1 vehicle for her, we are definitely going to check with Chris first because of how professionally he and the rest of the staff helped make my son’s first vehicle purchase so memorable.

We were looking for our son’s first vehicle and came

We were looking for our son’s first vehicle and came across a truck that seemed perfect at Mercedes Benz of Music City and were connected with Chris Popin and he was so great to work with! He made the process very easy and met every one of needs. Even though we were only buying a 2013 Nissan truck, he treated the process as if we were buying a brand new $200k Mercedes G Wagon😂. For my wife’s cars, we’ve always purchased from Audi, but the next time we are looking for 1 vehicle for her, we are definitely going to check with Chris first because of how professionally he and the rest of the staff helped make my son’s first vehicle purchase so memorable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We truly appreciate your kind words, Philip. It’s wonderful to hear that Chris and our team were able to provide you and your family with an exceptional experience while finding the perfect vehicle for your son. We believe every customer deserves the highest level of service, regardless of the purchase. We look forward to assisting you again in the future, especially for your wife’s next vehicle. Thank you for choosing us and for sharing your experience!

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