Mercedes-Benz of Music City

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
422 lifetime reviews. Includes reviews of Mercedes-Benz of Music City from DealerRater.com

Read reviews that mention:

  • 5.0 out of 5
    March 29, 2021

    Mike Karle was a joy to deal with during our recent purchase. He was prompt and thorough in responding to all questions. I could not have asked for a more... enjoyable buying experience

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 25, 2021

    Brooks Lannert helped us trade in our 2017 E Class for a new 2021 GLS. He did a great job and the dealership was efficient and very professional in the... sale.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 10, 2021

    I love music city of Nashville. It is a great place. I love the customer service they have it is so warm. Brent is my advisor he is great always make sure... everything is done right and you are satisfied.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 9, 2021

    I received a very courteous, friendly, and very prompt service. Matt was very nice and professional, and people like him are hard to find. I will turn... in my other car this Thursday, 3/11/2021 for service. You all are the best!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 8, 2021

    I brought my car in for service and Lori Garrett and the entire service team, including Jacob in the tire department, were extremely friendly and helpful.... I would definitely recommend this dealership to anyone in the area.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 4, 2021

    Great experience at MB of Music City. Kate Cardin made the whole process easy and handled all the details. I would absolutely recommend her to anyone... in the market.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 1, 2021

    My sales consultant, Scott Halpern, was wonderful to work with. He found just the right car for me and his professional and friendly customer service... went above and beyond my expectations. I am a new fan of the courteous and knowledgable staff at this wonderful dealership!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 1, 2021

    Pretty much no one on the staff was wearing a mask at all. I watched one staff member sneeze out into the open without covering her mouth or nose and without... a proper face covering. There was no social distancing in the seating and customers were in top of each other. There was no indication that we were in a pandemic aside from their complimentary mask sign—not that anyone was taking advantage of that service. They did not enforce a mask rule and I felt extremely unsafe. They would also get very close to customers without wearing a mask correctly.

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm sorry that you were uncomfortable. Our team has been counseled on our ongoing mask rules. We have cases of masks provided to our team and they a...re instructed to wear them in public facing spaces. Your review has been forwarded to our leadership team. Steps have been implemented to continue to press the urgency of keeping out team and customers safe.

  • 1.0 out of 5
    February 13, 2021

    Over the past two months I've had to take my 2007 Mercedes Benz S550 to this dealership three times. I was having issues with the Air Ride System. Front... end was dropping down and not airing back up. Took it in and was told it was a valve that needed to be replaced. $989.00. Did that. Get it home and was having same issue that I took it in for. I go back and this time I'm told its the right front strut needing replace. $2500. I pay for that. Two days later my radiator is leaking. No problems with radiator before hand. They tell me my radiator has a crack in it. $1449.00. I pay that. Get it back home and the washer fluid reservoir is leaking. Was not leaking before I took it here. Now my ABS Lights are on. I took it to a different place and they tell me its a result of work done on the Air Ride System. Do not trust this Dealership(Stealership) with your vehicle.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 12, 2021

    I purchased a vehicle and had a wonderful experience. My sales person Xavier Darden was very courteous and professional . His patience is to be commended.My... wife and I are very pleased. We had a very smooth transaction. Keep up the great work Xavier!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
View More Reviews