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James Mitsubishi

(55 reviews)

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(55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This is my 4th Mitsubishi .

This is my 4th Mitsubishi .Ot is the perfect car for my long and short rides. Great mileage and smooth ride. It also looks smashing,

This is my 4th Mitsubishi .

This is my 4th Mitsubishi .Ot is the perfect car for my long and short rides. Great mileage and smooth ride. It also looks smashing,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the review as well as your continued business Peggy!

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They provide fast and friendly service and do a great job

They provide fast and friendly service and do a great job communicating about the progress of the services. I can't live without my car, and they allowed me to use one of their vehicles.

They provide fast and friendly service and do a great job

They provide fast and friendly service and do a great job communicating about the progress of the services. I can't live without my car, and they allowed me to use one of their vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for the review James!

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They will be the best in the business UNTIL you sign on

They will be the best in the business UNTIL you sign on the dotted line. Then your nothing but a number....absolute trash. Totally ghosted me.

They will be the best in the business UNTIL you sign on

They will be the best in the business UNTIL you sign on the dotted line. Then your nothing but a number....absolute trash. Totally ghosted me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good morning Scott, This is now the second online review that I have responded to in the last two days. While I understand your frustration over a feature not working to take it out on employees who have tried to help you hardly seems fair. When you took delivery of your new vehicle you were experiencing some issues with your "M-Connect" services. The salesman promptly escaladed this to their attention and you were given a case number and a course of action that they planned on taking. Unfortunately, that process is not one that we are able to speed up any further otherwise we would have. To this point the salesman, service manager and a sales manager have all been involved in this in trying to get it sorted so to go to social media making allegations that you have been left alone with no help doesn't seem fair. Despite this review we have not stopped working to get this issue resolved for you and we will not stop until it is completed. I hope in the future you realize that doing this on social media was unnecessary and would take this very one sided review down especially since your opening line was that you "absolutely love" your new vehicle. Thank you for your time, Joe Melioris

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I received an offer to trade in my Ford F250 in the mail

I received an offer to trade in my Ford F250 in the mail and went to the dealership to accept the offer.

I received an offer to trade in my Ford F250 in the mail

I received an offer to trade in my Ford F250 in the mail and went to the dealership to accept the offer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the review Jack!

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Your dealership is refusing to honor the warranty on my

Your dealership is refusing to honor the warranty on my 2018 outlander sport,,this car has been a nightmare and no one wants to make it right

Your dealership is refusing to honor the warranty on my

Your dealership is refusing to honor the warranty on my 2018 outlander sport,,this car has been a nightmare and no one wants to make it right

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good morning, My name is Joe Melioris and I am one of the managers at James Mitsubishi. I would love the opportunity to speak with you about what is going on with your Outlander Sport if you can make the time to give me a call! I can be reached any time Monday through Friday 9am through 5pm and my number is 315-356-4444. Thank you for your time and I look forward to speaking with you soon! Joe Melioris

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ARLE AUNG

Having very nice experiences @ James Mitsubishi. Shawn Hanrahan is very talented and experienced sale specialist and I recommend everyone to go meet him if shopping at James Mitsubishi.

ARLE AUNG

Having very nice experiences @ James Mitsubishi. Shawn Hanrahan is very talented and experienced sale specialist and I recommend everyone to go meet him if shopping at James Mitsubishi.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the review Arle!

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Great place to go for sales & service!!

I bought my 2022 Mitsubishi Eclipse in 2021. I brought it back recently for oil changes and tire pressure. Sheila and Rob in service will treat you right!! Great place. I always feel welcome there!

Great place to go for sales & service!!

I bought my 2022 Mitsubishi Eclipse in 2021. I brought it back recently for oil changes and tire pressure. Sheila and Rob in service will treat you right!! Great place. I always feel welcome there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the review Dawn!

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great service

Fast and Friendly service , Rob the Mgr picked my car up and delivered back all in same day. love that, no waiting around in the dealership

great service

Fast and Friendly service , Rob the Mgr picked my car up and delivered back all in same day. love that, no waiting around in the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the review!

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WORST COMPANY EVER!!!!!SCAMMERS!

This is the worst dealship in Rochester NY. Total scammers, if you go on the BBB sight, you'll see all the complaints. Totally unprofessional. Sold my 85 yr grandfather a 30k used car filthy, that was broken into.. Fighting w them for the 5 k down that disappeared and have a receipt. Finance supervisor and other ones hang up. Never answer phone. I will be hiring a lawyer and suing this place. Insane the multiple excuses we got! Nothing but problems w this dealership. Never seen so many unprofessional ppl in one place! We all buy new cars. I will steer everyone from this xxxx hole!

WORST COMPANY EVER!!!!!SCAMMERS!

This is the worst dealship in Rochester NY. Total scammers, if you go on the BBB sight, you'll see all the complaints. Totally unprofessional. Sold my 85 yr grandfather a 30k used car filthy, that was broken into.. Fighting w them for the 5 k down that disappeared and have a receipt. Finance supervisor and other ones hang up. Never answer phone. I will be hiring a lawyer and suing this place. Insane the multiple excuses we got! Nothing but problems w this dealership. Never seen so many unprofessional ppl in one place! We all buy new cars. I will steer everyone from this xxxx hole!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Michael Provenzano

I hear James on the radio everyday, felt it was time to check out his offers, great selection of vehicles, fast and straight forward team, i enjoyed my experience and drove home a new 2023 electric outlander.

Michael Provenzano

I hear James on the radio everyday, felt it was time to check out his offers, great selection of vehicles, fast and straight forward team, i enjoyed my experience and drove home a new 2023 electric outlander.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Michael!! Enjoy your all new 2023 Mitsubishi PHEV .

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