I went to James to try and purchase a used truck. Let me just say, THE WORST PLACE EVER!! If you dont want to be told one thing different each daY for... 2 weeks go somewhere else. James himself should be ASHAMED to run such and unprofessional buisness where you are lied to and made to believe you can get the veichle you want by being told congratulations the veichle is yours and then you get the run around for over a week. Each time I spoke with the salesman Rob I was told something different everytime but I'd still be told it's all good just be patient. I have never dealt with such ignorance! Take my advice and do not bother with James Mitsubishi. There are so many good car dealerships with hard working honest salesman that wont waste your time and will help you get into the vehicle you want! I never did end up getting the veichle! Beware of the tail telling salesman Rob! I only gave 1 star because you have to in order to submit review!
Tony was awesome great experience on my new purchase will be recomend him for sure thanks again Tony I will be back again for my next purchase
This is the 2nd car for me from this dealership. 1st was a lease of a2017 Outlander Sport. The 2nd was for a 2019 Outlander Sport. 1st sale with salesman... Abel and 2nd sale with Tia were great! Everyone is so friendly and both times they worked very hard to get me into a SUV that worked within my budget. They have a customer for life now. Thank you for changing my opinion of car sales people and car dealerships!
I will never buy another vehicle anywhere else they are great treated me and my wife like we where family great atmosphere in there dealership never will... shop anywhere else for my vehicles.
Is one of the best place to work with and the Salesperson Tia was great!!! She was polite and very knowledgeable of her job. Answered all our questions... and made us feel comfortable.
I went there with a winning ticket. After driving 50 miles, a salesman was nice and talking to us. After i told him that i wanted a car payment no less... than $400, he rudly says i can't do that. And clicks on a spinning wheel on his computer and hands me a $5.00 walmart card. When i told the salesman that i drove 50 miles each way, he says this is what u won.
We were enticed to visit this dealership from a promotional mailing piece that indicated we had won $2,500 on a pull tab contest. I called four times to... confirm and left messages without a return call. I finally reached a person, Allison, who confirmed my prize and twice confirmed we would be receiving $2,500 when I showed ID and presented the card with supporting numbers.I drove from Cicero to the dealership and was greeted by a salesman who didn't even introduce himself ,JOE CARUSO, who proceeded to try to sell me a vehicle without even asking what I was looking for. After he showed a car inside the showroom because "it's raining and I really don't want to go out there" I told him if I were to find a used car 2 years newer than my current I may be interested. I then asked for my promotion prize to which he stared describing a used vehicle with bottom line numbers far above my quote for monthly payments and a different model and newer year! Again, I asked for my prize and he said I'd have to spin a wheel on the computer to see what I had won?! He then started a pathetic read of the verbiage and explained I would NOT be getting the $2,500.00 i was told by Allison I would receive. Joe then refusedto give me his managers name, "I have several..." and ran to see one of them. When he returned he offered me a watch and 2 Walmart gift cards apologizing repeatedly about their confusing promo's. I told him to keep the watch and cards and left,informing him to watch the news, because I was going to see that this used car lot got the advertising it deserved!
So this was my first time getting a car from a dealer and it was amazing even though we had the kids the service was amazing. My dealer was Abel and he... was absolutely cool and very helpful and also got us a mirage g4 Sudan 2018 which I was completely shock cause I didn’t expect to leave with a new car let alone be approved. This was the best experience I have ever had and once this car pay off I will be getting another one and hope Abel will help with second one as well :) thanks Abel we appreciate your help, your patience, and your kindness. By katita Alnaqeeb Defiantly will recommend this dealer !!!
My husband and I went to James Mitsubishi on our day off from work together, after we arranged child care, in hopes of purchasing a new 2019 Outlander.... We were VERY upset we wasted our valuable time to be treated so poorly by a business. We were not greated, we were passed off to another salesman.. we waited 20 minutes to test drive/look inside of the SUV no one could find or actually bring to us.. we decided to cut our losses and leave. Lost a sale today.
As i drive around utica,rome and even syracuse i see the James cars plates everywhere. They must be doing somthing right. I love my new 2018 mitsubishi... outlander.