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CAC Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)
Sales hours:
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Sales Service
Monday 10:00am–6:00pm 10:00am–6:00pm
Tuesday 10:00am–6:00pm 10:00am–6:00pm
Wednesday 10:00am–6:00pm 10:00am–6:00pm
Thursday 10:00am–6:00pm 10:00am–6:00pm
Friday 10:00am–6:00pm 10:00am–6:00pm
Saturday 10:00am–6:00pm 10:00am–6:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This place is xxxx

No I would not recommend this dealership if I could leave zero stars I would!! They had my boyfriend and I come there just to beat us around all day it was the managers fault the big boss was out for the day and the manager Tristen presented himself and the company very poorly and wasted our time just to keep changing their prices and changing the companies word and the actual bosses word. This dealer is xxxxty asf and talk about sky high interest rates and they don’t mind selling cars that are broken they will rig it to be fine for a test drive and it will break shortly after. They don’t care about screwing ppl over as long as they get as much money in their pockets as possible!!! Stay blessed guys and avoid this place to all measures it’s a joke!!!

This place is xxxx

No I would not recommend this dealership if I could leave zero stars I would!! They had my boyfriend and I come there just to beat us around all day it was the managers fault the big boss was out for the day and the manager Tristen presented himself and the company very poorly and wasted our time just to keep changing their prices and changing the companies word and the actual bosses word. This dealer is xxxxty asf and talk about sky high interest rates and they don’t mind selling cars that are broken they will rig it to be fine for a test drive and it will break shortly after. They don’t care about screwing ppl over as long as they get as much money in their pockets as possible!!! Stay blessed guys and avoid this place to all measures it’s a joke!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Irresponsible dealer! Do not believe them!

Here's the thing, 2 months after buying the car, they recalled and sent my car to fix the catalytic converter as agreed before buying the car. While the catalytic converters were repaired, they destroyed the car's electronic systems. The window glass buttons, the center control screen and the trunk door all appeared abnormal after the car was repaired. These systems were absolutely normal until they repaired the car. Later they even punctured my tire. But they refused to take responsibility for the problems they caused, and told me that a car at this price was just a means of transportation, told me not to expect too much, and that the car was old and they couldn't help it. They are so arrogant. This is nonsense, you give them a functioning car for two weeks, and they return you a problem car, but they say it has nothing to do with them. Firstly they didn't inform about any risk of repairing the car, secondly they refused to take responsibility for my loss. The manager/owner is a total sucker, don't buy a car here. Totally an irresponsible dealer.

Irresponsible dealer! Do not believe them!

Here's the thing, 2 months after buying the car, they recalled and sent my car to fix the catalytic converter as agreed before buying the car. While the catalytic converters were repaired, they destroyed the car's electronic systems. The window glass buttons, the center control screen and the trunk door all appeared abnormal after the car was repaired. These systems were absolutely normal until they repaired the car. Later they even punctured my tire. But they refused to take responsibility for the problems they caused, and told me that a car at this price was just a means of transportation, told me not to expect too much, and that the car was old and they couldn't help it. They are so arrogant. This is nonsense, you give them a functioning car for two weeks, and they return you a problem car, but they say it has nothing to do with them. Firstly they didn't inform about any risk of repairing the car, secondly they refused to take responsibility for my loss. The manager/owner is a total sucker, don't buy a car here. Totally an irresponsible dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Video Walkaround

Out of state buyer here. I had spoke with David in the past few days. He provide video walkaround on every car I had inquired with, and that’s why I traveled hundreds of miles here to Indiana and made my purchase.

Video Walkaround

Out of state buyer here. I had spoke with David in the past few days. He provide video walkaround on every car I had inquired with, and that’s why I traveled hundreds of miles here to Indiana and made my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly people

This is the first time ever in my life that I have the feeling of being treated like a boss in an auto dealership. Ended up buying a 2014 BMW 4 series coupe with Bo.

Friendly people

This is the first time ever in my life that I have the feeling of being treated like a boss in an auto dealership. Ended up buying a 2014 BMW 4 series coupe with Bo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceptional services

I bought a 2017 Mercedes Benz GLA 250 from CAC, the sales manager Bo was super helpful to our family during the car selection process.

Exceptional services

I bought a 2017 Mercedes Benz GLA 250 from CAC, the sales manager Bo was super helpful to our family during the car selection process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great buying experiences

Just bought a 2015 range rover evoque from Frank at CAC Bloomington dealership. They had been so helpful to us, and I will definitely recommend this place to everyone.

Great buying experiences

Just bought a 2015 range rover evoque from Frank at CAC Bloomington dealership. They had been so helpful to us, and I will definitely recommend this place to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Vehicle inquiry status through Cars. Com

Sent an inquiry about maintenance status for a 2015 Porsche Panamera by a message sent through cars. com. Either the request was not delivered, rot received or not responded to. No way to tell I'd cars. com or CAC Group failed.

Vehicle inquiry status through Cars. Com

Sent an inquiry about maintenance status for a 2015 Porsche Panamera by a message sent through cars. com. Either the request was not delivered, rot received or not responded to. No way to tell I'd cars. com or CAC Group failed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best luxury car dealer in town

I recently purchased a 2015 BMW M4 (this is actually the third car that I bought from here!) , Nico had been very helpful to us, and the loan process is quite convenient.

Best luxury car dealer in town

I recently purchased a 2015 BMW M4 (this is actually the third car that I bought from here!) , Nico had been very helpful to us, and the loan process is quite convenient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing inventories, friendly people

Bought my father his dream car for his 75th birthday (a 2017 Dodge Challenger R/T). Simple and fast loan approval process. Highly recommended, no questions!

Amazing inventories, friendly people

Bought my father his dream car for his 75th birthday (a 2017 Dodge Challenger R/T). Simple and fast loan approval process. Highly recommended, no questions!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Avoid this dealer at all costs.

Buyer beware!! Do not but a car from CAC Auto Group under any circumstances. I was scammed by these people twice. In August of 2020, I purchased a 2016 Mercedes AMG GTS from these people. I was told the car was perfect condition. Upon arrival, the car had a cracked windshield, damaged wheels and scratches all over. The owner apologized and said he would make it up to me on the next car her purchased. In December against my better judgment I purchased a 2015 McLaren 650 S. I specifically asked the owner if there was any damage on the McLaren. He informed me that the wheels had curb rash and scratch on the bumper. After that, we agreed on price and put an addendum to the contract that CAC would be responsible for any damage not disclosed other than the wheels and bumper. When the car arrived, there were several problems. The underside of the front bumper was severely damaged, both keys which cost a $1000.00 each do not work, the brake duct cooling line was cracked, there is various scratches on the body of the car. When I confronted the owner at CAC he first tried blaming it on the shipping company, he said if the shipping company did not document it he could not pay for the damage. Guess what? The shipping company documented all of the damage. When I presented bill of Laden to him showing damage was there when the car left the lot he still refused to take care of it. The owners of this company Erkang Zhou and Richard Sun are scammers. Stay away at all costs. I have pictures documenting everything and will now take legal action.

Avoid this dealer at all costs.

Buyer beware!! Do not but a car from CAC Auto Group under any circumstances. I was scammed by these people twice. In August of 2020, I purchased a 2016 Mercedes AMG GTS from these people. I was told the car was perfect condition. Upon arrival, the car had a cracked windshield, damaged wheels and scratches all over. The owner apologized and said he would make it up to me on the next car her purchased. In December against my better judgment I purchased a 2015 McLaren 650 S. I specifically asked the owner if there was any damage on the McLaren. He informed me that the wheels had curb rash and scratch on the bumper. After that, we agreed on price and put an addendum to the contract that CAC would be responsible for any damage not disclosed other than the wheels and bumper. When the car arrived, there were several problems. The underside of the front bumper was severely damaged, both keys which cost a $1000.00 each do not work, the brake duct cooling line was cracked, there is various scratches on the body of the car. When I confronted the owner at CAC he first tried blaming it on the shipping company, he said if the shipping company did not document it he could not pay for the damage. Guess what? The shipping company documented all of the damage. When I presented bill of Laden to him showing damage was there when the car left the lot he still refused to take care of it. The owners of this company Erkang Zhou and Richard Sun are scammers. Stay away at all costs. I have pictures documenting everything and will now take legal action.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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