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SVG Urbana

(41 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed

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Reviews

(41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent experience with Sara, Adam, and Noah.

Excellent experience with Sara, Adam, and Noah. They brought 2 different cars from other lots, allowed us to trial the trax for the night, stayed late, and were very accommodating without pressure to buy.

Excellent experience with Sara, Adam, and Noah.

Excellent experience with Sara, Adam, and Noah. They brought 2 different cars from other lots, allowed us to trial the trax for the night, stayed late, and were very accommodating without pressure to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easy scheduling and timely service completed .

Easy scheduling and timely service completed ... professional and knowledgeable personnel ... nice, clean atmosphere ... thorough and competent techs ...

Easy scheduling and timely service completed .

Easy scheduling and timely service completed ... professional and knowledgeable personnel ... nice, clean atmosphere ... thorough and competent techs ...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I recently purchased a vehicle from this dealership, my

I recently purchased a vehicle from this dealership, my sales associate, worked hard and did a great job with getting me in a vehicle I wanted and I drove it home the same day. This was my first time purchasing a brand new vehicle, it was a good first experience.

I recently purchased a vehicle from this dealership, my

I recently purchased a vehicle from this dealership, my sales associate, worked hard and did a great job with getting me in a vehicle I wanted and I drove it home the same day. This was my first time purchasing a brand new vehicle, it was a good first experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Untrustworthy

My elderly father came in to SVG and had Adam Newman as his salesman. He decided to buy a car and also trade in his old one. After looking over the paperwork from the deal, I noticed the extremely low trade in value on his vehicle that was in excellent condition. I asked my dad if he knew what his car was worth and he said no but thought he could trust Adam because he was nice and he was wearing a Jesus wristband. A fair trade in value for his vehicle was around $28,000 and my dad received $21,500. They now have it on the lot for $32,900. Tried to talk with management to see if anything could be done and all I got was excuses and the run around. Do not use this dealership if you want to be treated fairly!

Untrustworthy

My elderly father came in to SVG and had Adam Newman as his salesman. He decided to buy a car and also trade in his old one. After looking over the paperwork from the deal, I noticed the extremely low trade in value on his vehicle that was in excellent condition. I asked my dad if he knew what his car was worth and he said no but thought he could trust Adam because he was nice and he was wearing a Jesus wristband. A fair trade in value for his vehicle was around $28,000 and my dad received $21,500. They now have it on the lot for $32,900. Tried to talk with management to see if anything could be done and all I got was excuses and the run around. Do not use this dealership if you want to be treated fairly!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recommend going to SVG

Thank you Alex for making the transition from leasing to buying my vehicle a smooth transition. I’m glad to have great service and financial assistance.

I recommend going to SVG

Thank you Alex for making the transition from leasing to buying my vehicle a smooth transition. I’m glad to have great service and financial assistance.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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An Unexpected Pleasure

The best experience I've ever had when shopping for or buying a car. Alex was extremely helpful, without being pushy or obtrusive; and everyone else with whom I interacted were friendly. Although I had never met any of them before--it felt like I had!

An Unexpected Pleasure

The best experience I've ever had when shopping for or buying a car. Alex was extremely helpful, without being pushy or obtrusive; and everyone else with whom I interacted were friendly. Although I had never met any of them before--it felt like I had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Experience

Adam is the best.. Adam made our experience the best and got us what we wanted.. Our GMC Acadia is the best and we love it

Awesome Experience

Adam is the best.. Adam made our experience the best and got us what we wanted.. Our GMC Acadia is the best and we love it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service!

Super friendly staff!. My experience was world class!

Great Service!

Super friendly staff!. My experience was world class!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Another satisfying visit

I'm normally not a reviewer, but my experience with SVG Urbana deserves a review. This was our 4th purchase from SVG Urbana! Everyone here from the salesman Adam Newman to finance guy Jack Emrick are straight up genuine people, as they tell you what need to hear and not what you want to hear. We checked out a few other dealerships and quickly realized SVG was rite choice for us!! Our experience this visit along with all previous visits was nothing less than world class!!

Another satisfying visit

I'm normally not a reviewer, but my experience with SVG Urbana deserves a review. This was our 4th purchase from SVG Urbana! Everyone here from the salesman Adam Newman to finance guy Jack Emrick are straight up genuine people, as they tell you what need to hear and not what you want to hear. We checked out a few other dealerships and quickly realized SVG was rite choice for us!! Our experience this visit along with all previous visits was nothing less than world class!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Successful Visit

we were pleased with our visit to SVG Motors and extremely pleased with our salesman Andy He was a great fit for our family very polite, no high pressure {which we really appreciated] answered our questions, would deal with Andy again!

Successful Visit

we were pleased with our visit to SVG Motors and extremely pleased with our salesman Andy He was a great fit for our family very polite, no high pressure {which we really appreciated] answered our questions, would deal with Andy again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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