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Car Factory Outlet Hollywood

(159 reviews)

Reviews

(159 reviews)

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I was told oil changes are free not so I was charge $400.

I was told oil changes are free not so I was charge $400.00 in my contract. I was told to bring my car in the my car was sent to Miami.I was there from 12:00 and still waiting it is now 4:20pm. 4/28/25 I will never come back here the scammer.

I was told oil changes are free not so I was charge $400.

I was told oil changes are free not so I was charge $400.00 in my contract. I was told to bring my car in the my car was sent to Miami.I was there from 12:00 and still waiting it is now 4:20pm. 4/28/25 I will never come back here the scammer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This dealer ship is a scam.

This dealer ship is a scam. Dealer fees are over $8000 I am return the car right now.

This dealer ship is a scam.

This dealer ship is a scam. Dealer fees are over $8000 I am return the car right now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Todo engañoso , poco éticos, evaden responsabilidades, no

Todo engañoso , poco éticos, evaden responsabilidades, no se dejen engañar.no crean nada. Maleantes sin ninguna vergüenza desde el financiero Carlos los d de más gerentes el vendedor Antonio y ni que decir de la secretaria Jade que se hace la que ni español entiende la desclasada

Todo engañoso , poco éticos, evaden responsabilidades, no

Todo engañoso , poco éticos, evaden responsabilidades, no se dejen engañar.no crean nada. Maleantes sin ninguna vergüenza desde el financiero Carlos los d de más gerentes el vendedor Antonio y ni que decir de la secretaria Jade que se hace la que ni español entiende la desclasada

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This is the worse thief’s dealership in all 3 counties

This is the worse thief’s dealership in all 3 counties stay away from them carlos the Argentinian thug that gets all your money carlos the salesman that pretends he doesn’t know about anything and Jade the dumm secretary that don’t answer your phone and your calls ….!!!! They just robbed you and probably because they believe they can’t be put in jail

This is the worse thief’s dealership in all 3 counties

This is the worse thief’s dealership in all 3 counties stay away from them carlos the Argentinian thug that gets all your money carlos the salesman that pretends he doesn’t know about anything and Jade the dumm secretary that don’t answer your phone and your calls ….!!!! They just robbed you and probably because they believe they can’t be put in jail

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Son unos delincuentes ni vayas por ahí te robarán tu

Son unos delincuentes ni vayas por ahí te robarán tu dinero y mentirán y jugarán con uno son ladrones sin vergüenza alguna en pocas palabra me sacaron 3000 de mi cuenta de más y nunca me devolvieron el dinero LADRONES totales

Son unos delincuentes ni vayas por ahí te robarán tu

Son unos delincuentes ni vayas por ahí te robarán tu dinero y mentirán y jugarán con uno son ladrones sin vergüenza alguna en pocas palabra me sacaron 3000 de mi cuenta de más y nunca me devolvieron el dinero LADRONES totales

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thief’s the worst thief dealership in this area stay away

Thief’s the worst thief dealership in this area stay away you will regret they are a worthless thieves Carlos the financial thief Tony Antonio the I have nothing to do with money thieve sales the other managers and not even think about Jade the don’t know nothing secretary useless

Thief’s the worst thief dealership in this area stay away

Thief’s the worst thief dealership in this area stay away you will regret they are a worthless thieves Carlos the financial thief Tony Antonio the I have nothing to do with money thieve sales the other managers and not even think about Jade the don’t know nothing secretary useless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Todo engañoso , poco éticos, evaden responsabilidades, no

Todo engañoso , poco éticos, evaden responsabilidades, no se dejen engañar.no crean nada.

Todo engañoso , poco éticos, evaden responsabilidades, no

Todo engañoso , poco éticos, evaden responsabilidades, no se dejen engañar.no crean nada.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gracias por compartir su opinión. Desafortunadamente, no tenemos registro de clientes que se identifiquen con esta información de usuario. Hemos estado en el negocio por más de 30 años y el servicio al cliente siempre ha sido nuestra prioridad y su comentario no describe la ética de nuestra compañía. No dude en contactarnos si está considerando Car Factory para la compra de su próximo vehículo. Saludos, Car Factory

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If I can help anyone about this dealership, I will have

If I can help anyone about this dealership, I will have done my job. Please, do yourself a favor and don't come here to this dealership. I visited this dealership with my family, looking for a car for my daughter. I indicated I would pay cash, so they gave me an out the door price of $9,000 above the list price of the car without explaining in part of the increase. I had waited hours for their attention and service. These were fees, which for as hard as they could, would not amount for the total price they wanted to charge. I feel really bad for customers that were at this dealership trying to get a car for their family. There was a couple and their 7 months old baby buying a car, financed. I can only imagine what this dealership was doing to their finances. Don't fall pray, save yourself time and money. This dealership is a rip-off dealer waiting for the next pray to show up. They will spit in your face if they can, thank God for social media. We need to keep these crooks accountable.

If I can help anyone about this dealership, I will have

If I can help anyone about this dealership, I will have done my job. Please, do yourself a favor and don't come here to this dealership. I visited this dealership with my family, looking for a car for my daughter. I indicated I would pay cash, so they gave me an out the door price of $9,000 above the list price of the car without explaining in part of the increase. I had waited hours for their attention and service. These were fees, which for as hard as they could, would not amount for the total price they wanted to charge. I feel really bad for customers that were at this dealership trying to get a car for their family. There was a couple and their 7 months old baby buying a car, financed. I can only imagine what this dealership was doing to their finances. Don't fall pray, save yourself time and money. This dealership is a rip-off dealer waiting for the next pray to show up. They will spit in your face if they can, thank God for social media. We need to keep these crooks accountable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can investigate and reach out. We strive to make sure that all our customers leave happy, and we would love the opportunity to discuss the details of your visit and make sure the right location is reviewed. Best regards Car Factory Management

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$6500 dealer fees:(

Be prepared to shell out $6,500 for a dealer fees. And best of all, do not waste your time and drive past this dealership. Car prices are getting very high.

$6500 dealer fees:(

Be prepared to shell out $6,500 for a dealer fees. And best of all, do not waste your time and drive past this dealership. Car prices are getting very high.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Worst experience ever

I would advise people not to purchase any car here worst experience ever. I purchase a car May 2022. 1st it took almost 6 hours to buy a car, since I had to wait that long they promess me a spare key which was never provided to me. 2nd I was told to go back 6 months later to refinance to lower my monthly payments as long as I pay on time, which I did. I have gone almost 15 times no lies to dealer and nobody seems to be able to help. I even spoke to General manager who was not very helpful, his excuse was that the finance guy is no longer there and someone will call me next day. 4 months laster nobody call. I will never go back there or refer anyone there. Worst dealer ever.

Worst experience ever

I would advise people not to purchase any car here worst experience ever. I purchase a car May 2022. 1st it took almost 6 hours to buy a car, since I had to wait that long they promess me a spare key which was never provided to me. 2nd I was told to go back 6 months later to refinance to lower my monthly payments as long as I pay on time, which I did. I have gone almost 15 times no lies to dealer and nobody seems to be able to help. I even spoke to General manager who was not very helpful, his excuse was that the finance guy is no longer there and someone will call me next day. 4 months laster nobody call. I will never go back there or refer anyone there. Worst dealer ever.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback, Ruyer. We've been in business for over 29 years and customer service has always been our Priority and your review does not describe our company ethic. Please contact us at your earliest convenience, so we may fully understand your grievances and work to change your opinion of our dealership. We look forward to hearing from you. Best regards Car Factory Management

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