Car Factory Outlet Hollywood

False advertising on cars doesn't exist or already sold. I found one of their cars online on Saturday August 17th and called the number to make sure they... still have the car. I was told they have the car. I told the person on the phone I will be there like 1 hour because dealership it is about 40 miles from where I live. When I went their sales office ,one of the sales person came up to me and asked me how he can help. I showed the print out for the car and I said like to take a look at it and buy this car. He took my information( name, email, address , phone number and asked my driving license to make a copy) he came back like 10 min later and said he talked to his manager sand manager said car is in the shop and getting certified and not available to look at today but he can show me other similar cars. He said it will be ready to on Monday possible maybe Sunday and he would call me when it is ready. I asked if he could hold the car because I am very interested and I want to buy it. He said He promise he will hold it for me. I called the sale person on Sunday morning few times he didn't respond, he texted back he would call me but never called me hours till late Sunday like 4.30 pm. Finally he called and I answered, I told my name and reminded him why and which car I am calling for. He said let me check and responded in 5 second, I am sorry car didn't pass the certification. What does real mean to a customer? If car didn't pass the certification why is on market for sale for days or maybe weeks in advance ? Just like any other most dealers they false advertise on already sold cars or cars don't exist and waste people time. I wasted my half-day on Saturday instead of spending time with my family. Someone needs to do something about it because there is no honesty in this business. I called the office line to make a complain and guess what ? the number on sales persons business card can "Magic Jack" Internet phone number. It is like a joke.

So I called and spoke with somebody from their central office because I wanted to come from New York to purchase a car. I read some comments made by... others. I specifically asked if the listed prices of the cars were $5000 more than what they were listed for as stated by another person. I was assured that they were the listed price so I booked a ticket for Me and my two sons one way to Florida and figured I would visit some relatives while I was there ....purchase a car and drive back. I went into the Miami dealer and picked out a car and the guy who is the sales person pretty much laughed at me and said no these cars are $5000 more than what they are listed for. I was frustrated so I called the one 800 number and spoke to somebody from their centralize answering service. She told me no the prices are as listed. so I said OK where are you located ? she said she was at the Hollywood car factory outlet. so I spent two hours and drove over there to see one of the cars. The person who was in Hollywood was a little nicer . I even explained to him the person I spoke with two hours ago said these were the actual prices. I had a specific name and they also told me the cars were $5000 more and she was new and didn’t know .This pricing is so people will go in and talk with them about cars. The manager proceeded to come over to talk to me and explain the banks that repossess these cars allow them to list them for $5000 under to get people to come in to purchase them . They did not make things right with me they made me a couple of silly offers. So I ended up booking tickets home for me and my kids. They did absolutely nothing to make up for all the time lost and money lost. They need to start changing the prices of these cars to actually what they really are going to be selling for. Not minus 5000. Don’t apologize to me about my experience ... this is done on purpose.

Hands down i had a wonderful experience. I was able to purchase a car that I’ve been needing to get around at a price I’d be able to pay which is super... important. Thanks Diego and the staff for helping me out !

Salesman are crooks the prices of the cars aren’t accurate because they don’t take into account a 5000 dollar down payment that is mandatory even if your... buying the vehicle cash and don’t want to finance them. They’ll likely tell you something along the lines of “the vehicle your looking for is at one of our other facilities” then they’ll try and offer you something else, classic bait and switch. Overall just don’t come here. If they’re willing to be this dishonest and slimy before you buy from them I don’t even want to begin to imagine the kind of sleazy tactics they have for the poor souls who choose to do business with them. STAY AWAY!

I am a working mother of three teenage boys who when attempting to purchase my son’s first car was struck by the oldest used car salesperson game the bait... and switch. The Car Factory in Hollywood completely disregarded my time and patience. I honestly would like to profile what an absurd disrespect these games impact the consumer. We had our funds in hand, respected their time being assured before our 45 minute drive the car was not sold. Once arriving the typical squawk of salespeople approached us and claimed the car may be in Miami if not sold. My inner mama lion came out. Sales manager Alex Medizabal tried to bamboozle me not directing his attention to me whom was talking but to my husband who was equally upset but admittedly more calm than I. I may be a woman but will not be treated like a stupid fool. I appreciate that you have many violations addressed to you daily, however would like to shine light on the oldest trick in the book. Thank you for offering consumers an outlet to be treated respectfully in a notoriously unsavory used car arena car dealerships ...time to do right things right!.

Buenas personas pregunten por el flaco de pinar del Río me encontraron mi carrito enseguida i la endedora marian es una excelente persona fue muy atenta... i educada les recordamos este lugar un millón de veses mi crédito estaba muy malo havi tratado en otras partes i solo aquí pude resorber son los mejores

I saw two cars online that I was interested in and called the dealership to confirm they were on the lot and available. I was told yes and made an appointment... that afternoon. When I got there I was told one car was sold and the other was being serviced at a different location. I looked online as I walked around the lot and there were approximately 15 cars advertised that were the model I was interested in but not one of them were actually there. It seemed they were more interested in signing me up for financing than actually selling me a car and immediately lost interest when I said I would be paying cash and didn't need a loan. Overall, my impression is that they are scammers looking to take advantage of people with less than perfect credit who have to finance through them.

Drove down to the Hollywood location after being told numerous times via text and phone calls that the cars were there!! I also called again right before... leaving my house since I did not want to drive 1 whole hour for nothing, and again I was assured that the cars were there... When I arrived I was told that the first car of my choice was on hold and that someone made a down payment on it and the other car wasn't available any longer!! Well, needless to say that I'm absolutely Furious... Wasting 3 hours of my Sunday is not what I call a fun day!! I spoke to Gill the manager and told him that I expect at least compensation for my wasted time and gas....

It was a great experience I recommend this dealership to anyone in the city great people and their service was amazing I’m making this place my life time... dealer make sure you ask for Yosmel ventana

Staff was nice and helpful. They really made the experience pleasant and satisfying. They even let my daughter ring the I bought a car bell. Based on my... experience here I would highly recommend them.