ReviewsWrite a review
Great service, wonderful employees, extremely fine nice
Great service, wonderful employees, extremely fine nice job on getting my service completed with ease. Thanks
Thank you for the stellar review of Courtesy Volvo of Scottsdale! We appreciate the kind words.
Great service, great communication, friendly and
Great service, great communication, friendly and professional atmosphere. Jud is awesome! I highly recommend this location A +
Your recommendation means so much to us! Thank you for choosing Courtesy Volvo of Scottsdale and for sharing your experience with our team. We hope to see you again down the road!
On Monday May 2, 2022 at 4:16pm, I received a call from
On Monday May 2, 2022 at 4:16pm, I received a call from Andrew Luis from a hidden phone number. His first question after verifying that he was speaking to me was, "did the dealership already contact you?" His voice appeared to be in a panic, so I knew he was up to something. I gave him a generic response. Andrew immediately proceeded to threaten me during the call, and stated that if I did not remove my review, he would come after me. Andrews (Drew) behavior during the call was right on brand with what I experienced as I dealt with Andrew and the dealership. Andrew is immoral and should be punished for his deplorable behavior. I was informed that he quit or was canned. If you see his name at another dealership, run! He will lie and falsify details on your purchase contract, and lie about everything.
I am extremely concerned to read this feedback. What you are describing does not reflect the professionalism and respect we expect from our team and I would like to step in and address these concerns as quickly and effectively as possible. Please consider reaching out to me at your earliest convenience so we can make things right. Thank you, Dana Miller - Finance Director - 4805272907
Wasted an entire day negotiating on a used vehicle only
Wasted an entire day negotiating on a used vehicle only to have them tell me after we struck a deal thecar had been sold earlier that day. My opinion is they just didn't like the price we negotiated.
I would like to apologize for your frustrating experience. It is never our intention to waste our customers' time, so I am sorry that the vehicle you were interested in was sold. I will be sure to discuss your feedback with the team in order to improve our communication going forward. If there is anything I can do to assist you or clear things up, I would be more than happy to speak with you directly. Thank you, Tim Raspiller - Sales Manager - (480) 291-5117
Worst car buying experience we have ever had!
Worst car buying experience we have ever had! Called the dealership to inquire about a used Honda CRV for our daughter. Spoke with a salesman by the name of Micah. Micah promised to call me back before closing with answers to my questions and we never heard from him again. The next day we called and spoke to a salesman named Jesus. Jesus was awesome! He answered all of our questions and assured us we could make a deal on the vehicle we were interested in. We were given an "out the door price" before driving 100 miles to close the deal on the Honda CRV. When we got there we were met by Micah (Jesus was with a customer) and he showed us the CRV. We inspected the car and found two valve stem caps missing, engine was low on coolant, and someone had spilled coffee all over the rear seat of the car. Micah assured us he would have everything corrected before we left with the vehicle. After a test drive we decided to proceed with negotiations to purchase the vehicle. We agreed on the price and down payment and that's when things went south. We had checked our daughter's credit score online and had an idea of what her payment and interest rate should be. When the sales manager ran the credit he came up with a much different number on the credit score. We were told the car buying credit score was much different than the one we pulled from BOA. That's when things got weird. The sales manager said he had the option of taking the credit score/interest rate offered and adding up to two percent (by law) at his discretion. He said he didn't add any extra points but we were still close to 15%+ with a 60 month loan. This was unacceptable to us and we asked if we could co-sign (our credit scores are 850) and bring the interest rate down for our daughter. He ran my wife's credit and said he could get us the loan for around 5%. Needless to say we were okay with that. We got to the dealer at 4:30 PM and sat in the showroom for hours waiting to close the deal. Around 9:30 PM Jesus told us they would not be able to honor the interest rate we were promised by the sales manager. He said the best they could do was 14%+. At this point we were ready to leave! Jesus returned and offered us a 12%+ interest rate to close the deal and we agreed to do so just to get the car and let our daughter establish more credit. We sat in the showroom waiting for the finance manager and at 10:00 PM we finally sat down with the finance manager. He said the age of the car and the mileage were the reasons for the interest rate change. My wife and daughter were signing the paperwork and writing checks for the $4000 down when I noticed the finance manager had added $1000 to the price of the auto loan. I told them to stop signing and made it clear I had had enough of the lies and deception. We produced an email from (Tim) the sales manager showing the out the door price we had been quoted and the finance manager reluctantly reduced the price to what we were quoted. We finally left the dealership around 10:45 PM! Our intentions are to refinance (with a reputable company) and pay this loan off due to all of the lies and deception. We contacted the loan company the dealership used and we were told there was no pre-payment penalty also, there's no mention of it in the paperwork Courtesy Volvo gave us. I called the dealership on 8-28-2022 and spoke with the same finance manager and he said we would pay a penalty if we didn't wait 4 months to pay off the loan. Maybe it takes 4 months for the dealership to get its kickback from the loan company. This was the most dishonest /shady car buying experience I have ever been involved in! Side note, the coffee stains were never cleaned up and the tire pressure monitor alerted us to an issue on the way home. The dealership had installed two new tires and one of them had 48 PSI (passenger front) and the other three were under inflated. There's supposed to be 33 PSI in all four tires. The spare tire was flat 0 PSI. They obviously don't know how to do a pre-delivery inspection either. I wish I could give this dealership a negative star rating!
Mark, I sincerely apologize you didn't have a better car-buying experience with us. We want the process to be seamless and gratifying and regret we missed the mark this time. I also apologize you feel you've been deceived. I will use this feedback to evaluate and improve as needed moving forward, but I also want to connect to address your concerns directly and do what I can to assist. Please give me a call at your nearest convenience - I won't be able to determine any contact information from this review. Dana Miller - Finance Director - 4805272907
Dana Miller (Finance Manager) called yesterday to hear our issues with the vehicle purchase. Said she would talk with the general manager and get back with us. We haven’t heard anything from them as of 8-30-22 2:40 pm. Don’t waste your time or money with this unethical dealership. Many statements made by the employees at Courtesy Volvo we’re lies and Ms.Miller validated that they were indeed lies. Buyer Beware!
I purchased my 2020 Toyota Avalon Hybrid remotely thru
I purchased my 2020 Toyota Avalon Hybrid remotely thru email and phone calls with Max Chiandet and Micah Chun. They were very professional dealing with me prior to me driving from Colorado to Phoenix to pick up the vehicle. I would highly recommend working with them and the Courtesy Volvo dealership. The pick up/delivery was seamless and quick with online DocuSign with the Finance department.
We are delighted to hear Max and Micah provided you with an excellent purchasing experience! Thank you for the 5-star review of Courtesy Volvo of Scottsdale, and we wish you many safe travels in your 2020 Toyota Avalon Hybrid! Best, Jeremy Sarnataro - General Manager - (480) 291-5107
Michael was professional explained all the aspect of my
Michael was professional explained all the aspect of my car problems and was very kind.. I will definitely go to courtesy Volvo in my next Volvo service thank you Michael
We are elated to hear that Michael provided you with quality service during your recent visit to Courtesy Volvo of Scottsdale! Thank you for the 5-stars, and have a lovely day! Best, Jeremy Sarnataro - General Manager - (480) 291-5107
Service was on time, completed quickly and I was updated
Service was on time, completed quickly and I was updated when the vehicle was finished. Service writer Jud was knowledgeable and courteous.
We're happy to hear your visit with Courtesy Volvo of Scottsdale went off without a hitch, Chip! Jeremy Sarnataro - General Manager - (480) 291-5107
It was very easy to get an appointment with the Service
It was very easy to get an appointment with the Service Department. Everyone knowledgeable and they kept me informed during the process. I highly recommend Courtesy Volvo of Scottsdale. 👍 Jacob Kannada Service Advisor
It was our pleasure to assist you. Thanks for giving Jacob and the Courtesy Volvo of Scottsdale service team a shoutout. See you next time! Jeremy Sarnataro - General Manager - (480) 291-5107
They always explain what work needed to be done.
They always explain what work needed to be done. Pick up and drop off even if the don't have personal. They get a ride service.
We're glad our service never disappoints, Randy. Thank you for the tremendous review and for being a valued Courtesy Volvo of Scottsdale client! Till next time. Jeremy Sarnataro - General Manager - (480) 291-5107