Mazda of Vacaville

I am writing this as a proud owner of a 2014 CX 5 Mazda, who comes from a family of Mazda owners, who even purchased their 2018 vehicle from your sales floor. Last Monday (5/19), after experiencing a concerning idling issue, I had my vehicle towed to your service center. I did not receive word from your service Department until that Thursday (5/22), when I received a text letting me know what services were needed/required after the diagnostic test. Mind you this was before a three-day holiday weekend, and I was not offered an update nor a Courtesy Vehicle for the weekend. I did not hear from anyone at Mazda that Friday or Saturday, and patiently waited Tuesday (today, 5/27) for a call from the service team, yet did not receive one. I ended up having to call myself at 11:45 after not receiving an update. After being told that the vehicle would be done today, we rushed to Vacaville after work hoping to leave with a well running vehicle. Upon departure from the dealership, my Service Technician, Joseph, rushed after me to let me know that it looked like my car had a flat tire (I did not take my car to have my tires worked on, though they were included in the Mazda Multi-Point inspection and each cleared with a score of 6). Joseph was a great help and offered to fill the tire up and check for any issues. [The repairs to my car were to replace the mass airflow sensor, valve cover gasket, and clean the brake fluid and coolant fluid exchange.] After notifying the Service Manager, Brandon Hocter, who arrived in the service garage to check the flat tire, my service experience quickly went from satisfactory, to inconsiderate and downright demeaning. Brandon inspected the tire and noticed something stuck in the center of it, which he established to be a nail with certainty. I let him know that there were no nails in my tire before I arrived to Vacaville Mazda, so it must have happened during the car's week-long stay there. He abruptly told me that that was impossible, as they don't carry nails in the shop (we later noticed the old wooden pallets in the corner which contain several nails). He told me that it had to have happened before I dropped my car off, and that I should've purchased new tires as well because mine were nearly 10 years old. I let him know that I was planning on doing that in the coming weeks, but couldn't afford it at this time, as my service cost was significant and more necessary. After some back and forth, my boyfriend who drove me there, came back into the shop to ask what was going on, and Brandon became even more argumentative, implying that we were "trying to pull one over on him" for asking for a replacement tire. The immediate assumption that we were trying to trick him or his team was abhorrent, and left us both feeling appalled and embarrassed on his behalf. Brandon stormed out of the garage and did not return for the 20 minutes we were there. Joseph politely apologized for any issues and quickly installed our spare tire. I thanked him for his services and let him know that he was extremely thoughtful for stopping me from driving away on a flat tire. I let him know that if he ever became the Service Manager, I would gladly return for more work on my vehicles, but that I would not be coming back any time soon. When we returned home, we inspected the flat tire and pulled a hollow, 1.5 inch tube shaped metal object out of it - not a nail, as Brandon so vehemently claimed. After a quick reverse image search, the item came up as an 'automatic transmission oil cooler hose', a part which may be commonly found on a service room floor... After this experience, I highly recommend reviewing your service procedures, training, and management staff. After my car experienced the idling issue last week, I had begun looking for a newer Mazda, and knew that I more than likely would have purchased this new vehicle at Mazda of Vacaville. Now, I am not so sure, and may consider going with a different vehicle brand entirely.

Made the deal on the phone with followup text. Everyone involved was awesome. Highly recomend. No xx.

Drove 3 hours for a specific car seen in an online ad at a very attractive price in November 2024. Upon arrival, found the car was priced over $2k higher because of dealer add-ons not listed in the ad. I refused to pay for the upgrades and had the choice of having them removed (requiring another 6 hour round trip on another day) or buy them at dealer cost. I reluctantly agreed to the latter. I sped through financing as I was in a hurry to get home and avoid Bay Area traffic. When I got home I realized that an extended service contract and prepaid maintenance were slyly included to the tune of over $5000 added to the loan. OK, it was my mistake for not catching that at the time of purchase which I take full blame, but their disclosure of these contract additions were really underhanded. Regardless, I know in California that such contracts can be cancelled after purchase. I called them the next day and asked them to do so. I have been trying to cancel those contracts ever since and Mazda of Vacaville has ignored me at every turn. They won't return phone calls and ignore written correspondence. I am now in the process of a small claims suit against them. Avoid these xxxxxxxx. Liars and cheats. They epitomize every bad cliche about used car salesmen.

Mazda of Vacaville made our day ,after getting turned down at anther dealer in Sac .Basa ,Eric, and Trent came through ! Thanks for getting the wife in her New Vehicle !

BEWARE! I first walked in and was ignored by all staff, including management for about an hour, but I really wanted THIS car, so I waved off the red flag. I finally bought the car and it had issues the next day. I was advised to take it to a Nissan Dealer, and then left with the bill for the diag fees and an estimate totaling over $3,000. The diag fee was $199, and after months of hearing one manager say they will pay it, and the next say they won’t, I was able to confirm that it would, in fact get paid by Mazda Vacaville. However, nobody did get back to me regarding that, when I asked. I cant make up what I am about to tell you. I eventually was told to bring it back to this dealership Service Dept and the Service Dept didnt even know who I was or that I was promised a loaner. They did give me a loaner but had my brand new car for about 2 months, with NO CONTACT or follow up. I was given promises of grandeur to make it up to me. After a couple weeks I tried to contact someone, but I could not reach management and left emails, calls and messages with all departments. Somebody even said "I promise I will have management call you TODAY, I sit right next to the Director." Needless to say more weeks would pass and I'd hear nothing. I live 2 or more hours away from this location and work a lot so I cant just drive over. Eventuall, I called my lending company to help me with the legalities of buying a car that will not be placed in my possession, none-the-less from a dealer who refuses to acknowledge my existence $20,000 plus later. It gets worse. Once I called the lending company and spoke with someone who informed me of my rights to have my car in my possession or to cancel my purchase, they called the Dealership on my behalf. The dealership staff was pretty upset with me about that, and I soon thereafter, got a call from the service department. Mind you, through all this I AM KIND, PATIENT AND HAVE YET TO SHOW ANGER OR FRUSTRATION. When the service manager called I was relieved to hear from somebody, but I had reached my threshold of patience (still I stayed respectful but openly and respectfully expressed my disappointment). I am working M-F 2 or more hours away and he demands I bring back the loaner car and angrily threatens me with a call to the police to report it STOLEN. I kid you not, I begin to tear up with the stress and anxiety of not knowing how to handle this situation and wound up having to call the day off to drive to Vacaville. Side note about the loaner car: it was a nice car but I was driving it around with expired tags after a while and couldn’t reach anybody about what I should do about the expired reg on this loaner! When I arrived They returned my car to me very dirty, when I was told they'd detail it. xxxx happens and I believe they were understaffed, it’s OK! We can arrange something else right? Anyways, Christian sat down with me having told me he had NO idea I tried to reach him (though I left him emails, texts, voicemails, and messages with staff). Oh and did I mention, I was lied to and said if I purchase their best warranty I'd get all my money back before I pay off my car if I cancel it before the loan ends. And other lies, and upsells that were concealed from me until I saw the contract. Ok, so Christian promised me in writing he'd replace the cargo net, get my car detailed and treat it for mold. He did get it detailed and treated for mold! He came through on that one. And I was thankful and gracious, all things considered! However, he refused to give me my front license plate or follow through with any of the other promises he made, whether in writing or not. I STILL DO NOT HAVE MY FRONT PLATES. I was BULLIED, GASLIT, CHEATED AND LIED TO. THINK TWICE BEFORE COMING HERE. One girl & Trent with financing was the more helpful than the rest. I'll update to let you know if the other promises get followed through with, but I learned not to hold my breath. I do like my car though!

Dishonest dealership. Do not do business with these people. They falsify safety reports and financing applications.

These people are pushy and ridiculous, won't stop calling and texting, obviously desperate to sell a car but wow they don't know how to accept the word no.

I called about a used car for sale, was told yes its still for sale, made an an apt to arrive in 2hrs, arrived and waited another 15 min for sales person, I schedule my meeting with, was told Oh, sorry the car was just sold !!, drive 1.5 hours there for Nothing !!! they could have easily told, txt, called me to say do NOT come !! ( I looked at the car on the lot before I walked in, and the car was dirty, A/C High and Low cap was sitting on the hood, ..... clearly the car was sitting there or just purchased on auction) , That is 3 hours wasted of my time and about $35 of gas, If I buy a Mazda it will not be from this place ever

What began as a friendly and professional interaction quickly turned into a nightmare when trying to purchase a car from this dealership as an out-of-state buyer. Alex (Amr) & Christian at Mazda of Vacaville, which is owned by Wise Auto Group, clearly used a fraudulent inspection report to sell me a Mazda Certified Pre-Owned (CPO) vehicle with significant undisclosed damage. THE LIE On the written Quality Assurance report that Mazda Vacaville provided and signed, they certified my car as having no dents, chips, large scratches, etc. Mechanically, they also certified it as having no issues. This report gave me confidence as an out-of-state buyer that I could trust the vehicle's condition. Imagine my surprise when I received the Bill of Lading, a document they also reviewed and signed upon shipping the car to me, noting multiple areas with existing damage on the vehicle (e.g., dents, chips, scratches). The shipper also took pictures of the substantial damage prior to taking possession of the vehicle. NO RESOLUTION I have reached out to this dealership multiple times for an agreeable resolution and it seems they forgot my number. After some persistence I finally got a message from Alex saying they would simply take the car back, which they were well aware of not being an option because I had told them I was moving soon. It does not seem unreasonable for the dealership to take responsibility for misrepresenting the damage and paying to have it repaired in a timely manner... which is all I have asked. VEHICLE CONDITION Instead I am left with a vehicle that has a HUGE scrape along the front bumper, a very noticeable dent, a huge cluster of paint chips across the front hood, torn window tint across multiple windows, dangerously low wax, and other problems that should never be found on a CPO car. The car even arrived with a "maintenance due" alert and was also missing important tools in the trunk which are listed as required for CPO vehicles. At this point I'm not even sure as to the mechanical health of this vehicle given the other obvious misrepresentations. WHO IN THEIR WILDEST DREAMS WOULD APPROVE THIS VEHICLE AS A MAZDA CPO VEHICLE? OH RIGHT, #MAZDAOFVACAVILLE #WISEAUTOGROUP I fully understand that CPO cars are not new cars, however the Mazda CPO process requires an accurate and thorough quality assurance inspection and it is clear that this dealership did not complete it as required. In fact, a close review of the report shows that they even signed off that the convertible top was working when the vehicle doesn't even have one! CAUTIOUS TALE FOR OTHERS I sorely wish I had read the reviews more closely prior to dealing with this dealership as it is obvious that my experience was not the first time they have misled customers as to the condition of a car. I later learned from Mazda USA that there have been other incidents that have been reported to them and I am disappointed they are still permitted to represent the brand. PIECE OF JUNK In my opinion, this is a JUNK dealership with JUNK managers who have a JUNK attitude. Buyer beware and definitely do not expect an honest experience when buying out-of-state. p.s. Every buyer should also be aware that their SHIELD stolen vehicle recovery device is sold by M2M Technologies. It is a small battery-operated device that is simply placed in the car (not wired). Spit your coffee out if they say they can't uninstall/remove it easily from your vehicle and remove the charge for it from your bill.

FRAUD AT EVERY TURN ↪️ What began as a friendly and professional interaction quickly turned into a nightmare when trying to purchase a car from this dealership as an out-of-state buyer. Alex (Amr) & Christian at Mazda of Vacaville, which is owned by Wise Auto Group, clearly used a fraudulent inspection report to sell me a Mazda Certified Pre-Owned (CPO) vehicle with significant undisclosed damage. THE LIE On the written Quality Assurance report that Mazda Vacaville provided and signed, they certified my car as having no dents, chips, large scratches, etc. Mechanically, they also certified it as having no issues. This report gave me confidence as an out-of-state buyer that I could trust the vehicle's condition. Imagine my surprise when I received the Bill of Lading, a document they also reviewed and signed upon shipping the car to me, noting multiple areas with existing damage on the vehicle (e.g., dents, chips, scratches). The shipper also took pictures of the substantial damage prior to taking possession of the vehicle. NO RESOLUTION I have reached out to this dealership multiple times for an agreeable resolution and it seems they forgot my number. After some persistence I finally got a message from Alex saying they would simply take the car back, which they were well aware of not being an option because I had told them I was moving soon. It does not seem unreasonable for the dealership to take responsibility for misrepresenting the damage and paying to have it repaired in a timely manner... which is all I have asked. VEHICLE CONDITION Instead I am left with a vehicle that has a HUGE scrape along the front bumper, a very noticeable dent, a huge cluster of paint chips across the front hood, torn window tint across multiple windows, dangerously low wax, and other problems that should never be found on a CPO car. The car even arrived with a "maintenance due" alert and was also missing important tools in the trunk which are listed as required for CPO vehicles. At this point I'm not even sure as to the mechanical health of this vehicle given the other obvious misrepresentations. WHO IN THEIR WILDEST DREAMS WOULD APPROVE THIS VEHICLE AS A MAZDA CPO VEHICLE? OH RIGHT, #MAZDAOFVACAVILLE #WISEAUTOGROUP I fully understand that CPO cars are not new cars, however the Mazda CPO process requires an accurate and thorough quality assurance inspection and it is clear that this dealership did not complete it as required. In fact, a close review of the report shows that they even signed off that the convertible top was working when the vehicle doesn't even have one! CAUTIOUS TALE FOR OTHERS I sorely wish I had read the reviews more closely prior to dealing with this dealership as it is obvious that my experience was not the first time they have misled customers as to the condition of a car. I later learned from Mazda USA that there have been other incidents that have been reported to them and I am disappointed they are still permitted to represent the brand. PIECE OF JUNK In my opinion, this is a JUNK dealership with JUNK managers who have a JUNK attitude. Buyer beware and definitely do not expect an honest experience when buying out-of-state. p.s. Every buyer should also be aware that their SHIELD stolen vehicle recovery device is sold by M2M Technologies. It is a small battery-operated device that is simply placed in the car (not wired). Spit your coffee out if they say they can't uninstall/remove it easily from your vehicle and remove the charge for it from your bill.