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Don Franklin Lexington Buick GMC

(100 reviews)
Visit Don Franklin Lexington Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–7:00pm 8:00am–12:00pm
Sunday Closed Closed

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New (859) 309-6274 (859) 309-6274
Used (859) 963-1814 (859) 963-1814
Service (859) 402-1571 (859) 402-1571

Inventory

See all 172 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2017.
Welcome to the Don Franklin Lexington Buick GMC!

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!
Respect and Trust Come Standard With Us!

Service center

Phone number (859) 402-1571

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Franklin Lexington Buick GMC from DealerRater.

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This was a pleasant experience from the moment we walked

This was a pleasant experience from the moment we walked in the door & met Andres Adkes. We walked out with a 2025 buick envision avenir and love it!!

This was a pleasant experience from the moment we walked

This was a pleasant experience from the moment we walked in the door & met Andres Adkes. We walked out with a 2025 buick envision avenir and love it!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I reached out and spoke with Ben about a truck.

I reached out and spoke with Ben about a truck. I wasn't sure what i wanted and was shopping around. What had me come back was Ben. If I asked a question he would go and get it and call me right back and not leave me waiting all day. If he said he was going to call me back he did. That right there is why I worked with him. He was professional, polite and fast. 1 of my best buying experiences in 30 years. He did everything in his power to make my buying experience as painless as possible. I would 100% buy from him again in the future. Thank you.

I reached out and spoke with Ben about a truck.

I reached out and spoke with Ben about a truck. I wasn't sure what i wanted and was shopping around. What had me come back was Ben. If I asked a question he would go and get it and call me right back and not leave me waiting all day. If he said he was going to call me back he did. That right there is why I worked with him. He was professional, polite and fast. 1 of my best buying experiences in 30 years. He did everything in his power to make my buying experience as painless as possible. I would 100% buy from him again in the future. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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The staff went above you beyond for my service needs .

The staff went above you beyond for my service needs . I would highly recommend to anyone .

The staff went above you beyond for my service needs .

The staff went above you beyond for my service needs . I would highly recommend to anyone .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience.

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This is our second car purchase from this dealership.

This is our second car purchase from this dealership. I have to say, it was even better than the first 5 years ago. The dealership was great. Our Salesman Ben was a perfect fit for us. Down home and friendly like family and we thoroughly enjoyed dealing with him. From salesman to manager to finance, we were treated respectfully, which goes a long way for my wife and I. I would highly recommend anyone looking for a vehicle to give this dealership and it's people a chance. And as a footnote: Ask for Ben !!!

This is our second car purchase from this dealership.

This is our second car purchase from this dealership. I have to say, it was even better than the first 5 years ago. The dealership was great. Our Salesman Ben was a perfect fit for us. Down home and friendly like family and we thoroughly enjoyed dealing with him. From salesman to manager to finance, we were treated respectfully, which goes a long way for my wife and I. I would highly recommend anyone looking for a vehicle to give this dealership and it's people a chance. And as a footnote: Ask for Ben !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Don Franklin consistently performs at 110% There service

Don Franklin consistently performs at 110% There service department and ALL STAFF are phenomenal. Turnaround time for service is fast.

Don Franklin consistently performs at 110% There service

Don Franklin consistently performs at 110% There service department and ALL STAFF are phenomenal. Turnaround time for service is fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They took care of calling the insurance company to cover

They took care of calling the insurance company to cover my new tire and was done quickly and professionally! Always friendly and courteous

They took care of calling the insurance company to cover

They took care of calling the insurance company to cover my new tire and was done quickly and professionally! Always friendly and courteous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The service people were very friendly and helpful.

The service people were very friendly and helpful.i had no problem with time I was in and out under 30 minutes thank you.

The service people were very friendly and helpful.

The service people were very friendly and helpful.i had no problem with time I was in and out under 30 minutes thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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This is the worst dealership I have ever dealt with.

This is the worst dealership I have ever dealt with. They had my truck for two days for a radio issue and never touched it. I’ve had it in there 4 times now. I am going elsewhere

This is the worst dealership I have ever dealt with.

This is the worst dealership I have ever dealt with. They had my truck for two days for a radio issue and never touched it. I’ve had it in there 4 times now. I am going elsewhere

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Helpful and friendly

Everyone is always so helpful and they are prepared when I get there for service.

Helpful and friendly

Everyone is always so helpful and they are prepared when I get there for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

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I was looking for a Denali of a certain exterior and

I was looking for a Denali of a certain exterior and interior color. They helped me find it.

I was looking for a Denali of a certain exterior and

I was looking for a Denali of a certain exterior and interior color. They helped me find it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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