Don Franklin Lexington Buick GMC

Everyone is always so helpful and they are prepared when I get there for service.

I was looking for a Denali of a certain exterior and interior color. They helped me find it.

Great Salesman Ben Rollins, this was the second vehicle purchased from Ben, when I need another I will call Ben.

They done a great job. Our experience was smooth and easy. They got us in and out efficiently.

Andre was great to deal with? fantastic job from my initial online inquiry to closing the deal.

This service department is absolutely incapable of fixing anything!! We have sent our car in 5 times now to be repaired for the SAME ISSUE. The “update” they required us to do, caused this issue and they still have yet to repair properly!!! The service department managers never call you back and the GM either!! When asked when we could bring in the vehicle for the 6th time, they responded with it’ll be end of September!! Not to mention we were asked if we could get a rental and just bill them later on. We have missed work along with the inconveniences of having to rent cars and countless hours on phone with corporate/don Franklin service. THIS PLACE NEEDS A COMPLETE OVERHAUL WITH THEIR SO CALLED “SERVICE DEPARTMENT”

(I’m going to shorten this and make it to the point) Went in for an oil change, was told my seal for my drain plug was rotten (was going to have another one put on), no big deal came back 45 minutes later to let me know my threads was stripped and I needed a new oil pan. Ok? They are covering costs for all of it. Here’s the kicker, I am driving my car and was told it would be fine until I have the oil pan changed. Mind you this oil change took place on May 18th 2023. My car is leaking oil I have told them twice and still wasn’t scheduled to have my oil pan replaced for at least A MONTH. so with that being said this will be the last time. I am under oncology care due to cancer and I need my car to go back and forth between doctor’s appointments. I am really disappointed honestly.

Of all the dealerships I have dealt with over the years, the service department at GMC here in Lexington cannot and refuses to address an issue they created upon changing out a warrantied part (speed cluster) for me over 1.5 years ago, even with the extensive extended warranty I purchased. They have a way of making you feel like they are doing you a "courtesy" (their words exactly) by trying to check out a sound (that I hear EVERY SINGLE DAY in the speed cluster that they replaced) which immediately began following warranty repair, yet accepting no responsibility for the ongoing issue and writing you off as unimportant. It is as if they wait long enough, they can write you off under the thin guise of "we do not hear anything". I REFUSE to support "local" Don Franklin GMC via future purchases ( and as a small business I buy 2-3 cars every 2-3 years, and this was my first experience with them) due to their lack of service compassion and shirking of responsibility from the service team to the customer after an extended recorded history of concerns about something not being right with my $80,000 truck. I have had more issues with 1 GMC than 4 combined Toyota Tundras and would never buy from Don Franklin again due to my service experience. Their staff is nice overall, but they go out of their way to not have answers to your concerns while inadvertently ( I hope) making you feel like you are wrong for asking them to stand up for the customer and meeting the customer's needs. As a small business owner, this would NOT be the way I handled my patients or I would be out of business. It is shameful you sped all that money, and get the extended warranty, but because they cannot "hear" the problem or see it when you bring the vehicle in on a specific day, the answer is "sorry about your luck". I'd steer clear of this place!! Plenty of other dealerships to buy with confidence from.

Excellent service from Kaci Valdez, who was willing to take the time and explain what was being done. Work on car was done efficiently and quickly.

Spent over 3k on ECM they never did the diagnostic now a year later having issues! Bottom line THEY SUCK!!!!