Jim Glover Dodge Chrysler Jeep Ram Fiat

Issue started with an extended warranty that was purchased through Glover when I purchased the truck. The warranty company dragged their feet on approving the repair since the work required to complete the repair correctly was quite extensive. Then it came time for the repair. Once approval was obtained parts were ordered and it was off to the slug races. Almost 2 weeks went by before the parts arrived and it took another week to finish the repair. Knowing that the part is arriving on Thursday they could get the car into the shop and start pulling it apart and be ready to go as soon as the part arrived. Did this happen? Nope!!! Now on to the reason for the 1 star review. I dropped my truck off to an exhaust manifold leak. Glover techs stated that the heads would have to come off to complete the repair correctly. The thing is that the truck arrived on April 1st went straight to the yard and was not touched until they were ready to repair it. The Cylinder head was never removed and they kept my truck for almost a month. They can try to claim that they pulled the head but my torque marks tell a different story! What they did not know was that I have a dash cam installed. When I dropped my truck off they did not take it into any of the service bays. They did not pop the hood, put it on a lift or anything else. They took it from the drop off area to sit in the yard from 04/01/2024 until 04/23/2024. During that time they could have ordered the parts since I told that that no matter what I would be completing the repairs. Instead due to them not having any concerns for anyone else's time or what is going in their life I missed my Aunt's funeral. They gave me the option to come pick up my truck, but with a serious exhaust manifold leak that was a dangerous option.

Brooklyn is the BOMB! Incredibly nice, knows the products and is SUPER HELPFUL! TECHS, TRAVIS, THE WHOLE GREW GET 4**** STARS. Need help with service? Ask for Brooklyn! Roses are Red ! Brooklyn's the Best If you need Car/Truck/SUV SERVICE ... GLOVER'S & BROOKLYN BETTER THAN ALL the REST!

Best 👌 sales team around. We drove in just for a few minutes and many hours later, happy customers. Father-in-law bought from Jim Glover and now we are. Best call we've made in a long time - Thank the Lord!

Wow!! What an experience to buy from Jim Glover in Owasso. Everyone member of the staff was very helpful, friendly, and caring about each customer. I got a really fair offer on my trade-in, easy finance, and after purchase support. They gained my trust as a loyal customer from purchasing a car to all my service needs. Thanks Jim Glover staff and keep up the amazing customer service/support it makes this dealership stand out from all the rest!

Trevor is a AWESOME employee that ALWAYS TAKES CARE OF ME ALL GOLD STARS FOR HIM

Everyone was great . Brooklin is very good at her job in the service department.Thank you .

Very helpful not pushy make sure we got what we wanted took the time to help us look did very good like them

Jim Glover and Brooklyn always go above and beyond to accommodate my schedule when it comes to servicing my truck. I highly recommend JGDCJRF!

There are many reasons I use this dealership but the service is number 1! They are outstanding

Bought a3500 ram from them made the process very easy over the phone .Great selection of vehicles to choose from and even delivered the truck to my house.