Reviews
This was the worst experience. The car was over priced and had so many issues with the vehicle. The car was more in the shop, then I drove it. I've had the car less then a year. I hope no one goes through this experience.
This was the worst experience. The car was over priced and had so many issues with the vehicle. The car was more in the shop, then I drove it. I've had the car less then a year. I hope no one goes through this experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We're sorry to hear about your experience, Monica, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Justin Rupp justin.rupp@russdarrow.com
Dealership is undergoing construction, but sales made best efforts to make me comfortable. Brody and Mike Z were great to work with and made the sale flow easily as well as walked me through all of the great features in my new vehicle.
Dealership is undergoing construction, but sales made best efforts to make me comfortable. Brody and Mike Z were great to work with and made the sale flow easily as well as walked me through all of the great features in my new vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Waukesha. We appreciate your business and hope to see you again soon! Justin Rupp justin.rupp@russdarrow.com
I bought a car from here and it was a great experience. Very nice people all around and understanding. Shoutout to Brandon
I bought a car from here and it was a great experience. Very nice people all around and understanding. Shoutout to Brandon
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Rupp justin.rupp@russdarrow.com
Not telling me that I have to pay for a tow after my vehicle was towed is mad crazy! I spoke with a manager and still had to pay over $150 for a tow when had I been aware I could have used my insurance or AAA! Not cool!
Not telling me that I have to pay for a tow after my vehicle was towed is mad crazy! I spoke with a manager and still had to pay over $150 for a tow when had I been aware I could have used my insurance or AAA! Not cool!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Rupp justin.rupp@russdarrow.com
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Rupp justin.rupp@russdarrow.com
Thank u so so much Chelsea for everything u did for me today I really appreciate it so much
Thank u so so much Chelsea for everything u did for me today I really appreciate it so much
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Waukesha. Justin Rupp justin.rupp@russdarrow.com
Katie stehr ...excellent service advise! A valuable asset to russ darrow!!! People person and knows her job!!
Katie stehr ...excellent service advise! A valuable asset to russ darrow!!! People person and knows her job!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Waukesha! Justin Rupp justin.rupp@russdarrow.com
Chelsea was great as she got us a great car and made the process enjoyable
Chelsea was great as she got us a great car and made the process enjoyable
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Rupp justin.rupp@russdarrow.com
had a poor experience at the Waukesha Byrider location. A male employee was unprofessional during my visit — he seemed impatient when I asked for clarification about the financing terms and did not explain the vehicle’s condition in detail. I wasn’t offered a chance to have the car inspected independently, and I later learned the car had maintenance issues that weren’t disclosed at the time of purchase. The interaction felt rushed and lacked transparency. I wouldn’t recommend this location based on my experience.
had a poor experience at the Waukesha Byrider location. A male employee was unprofessional during my visit — he seemed impatient when I asked for clarification about the financing terms and did not explain the vehicle’s condition in detail. I wasn’t offered a chance to have the car inspected independently, and I later learned the car had maintenance issues that weren’t disclosed at the time of purchase. The interaction felt rushed and lacked transparency. I wouldn’t recommend this location based on my experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Justin Rupp justin.rupp@russdarrow.com
Just purchased a new 2025 Kia Telluride from Russ Darrow in Waukesha WI. Marcus Kain the salesman was awesome to work with very helpful and answered my questions thoroughly, Other questions I had Gil the sales manager also helped me out. It has been 25 years or more since I purchased a new vehicle. Things have changed a lot when making a new purchase but it all worked out. Nate in finance did an excellent job he also explained things well with the loan paperwork, and vehicle title. Now go and see Marcus and Nate at Russ Darrow in Waukesha and tell them John and Mary sent you, see what kind of a deal you can make .
Just purchased a new 2025 Kia Telluride from Russ Darrow in Waukesha WI. Marcus Kain the salesman was awesome to work with very helpful and answered my questions thoroughly, Other questions I had Gil the sales manager also helped me out. It has been 25 years or more since I purchased a new vehicle. Things have changed a lot when making a new purchase but it all worked out. Nate in finance did an excellent job he also explained things well with the loan paperwork, and vehicle title. Now go and see Marcus and Nate at Russ Darrow in Waukesha and tell them John and Mary sent you, see what kind of a deal you can make .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Waukesha, we hope you enjoy your new Telluride! Justin Rupp justin.rupp@russdarrow.com
Great place to buy a car. Quick sales process. Great cars. Great service. Great prices.
Great place to buy a car. Quick sales process. Great cars. Great service. Great prices.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car