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J.D. Byrider

(202 reviews)
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award

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Reviews

(202 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of J.D. Byrider from DealerRater.

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Chelsea was great as she got us a great car and made the

Chelsea was great as she got us a great car and made the process enjoyable

Chelsea was great as she got us a great car and made the

Chelsea was great as she got us a great car and made the process enjoyable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Rupp justin.rupp@russdarrow.com

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had a poor experience at the Waukesha Byrider location.

had a poor experience at the Waukesha Byrider location. A male employee was unprofessional during my visit — he seemed impatient when I asked for clarification about the financing terms and did not explain the vehicle’s condition in detail. I wasn’t offered a chance to have the car inspected independently, and I later learned the car had maintenance issues that weren’t disclosed at the time of purchase. The interaction felt rushed and lacked transparency. I wouldn’t recommend this location based on my experience.

had a poor experience at the Waukesha Byrider location.

had a poor experience at the Waukesha Byrider location. A male employee was unprofessional during my visit — he seemed impatient when I asked for clarification about the financing terms and did not explain the vehicle’s condition in detail. I wasn’t offered a chance to have the car inspected independently, and I later learned the car had maintenance issues that weren’t disclosed at the time of purchase. The interaction felt rushed and lacked transparency. I wouldn’t recommend this location based on my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Justin Rupp justin.rupp@russdarrow.com

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Just purchased a new 2025 Kia Telluride from Russ Darrow

Just purchased a new 2025 Kia Telluride from Russ Darrow in Waukesha WI. Marcus Kain the salesman was awesome to work with very helpful and answered my questions thoroughly, Other questions I had Gil the sales manager also helped me out. It has been 25 years or more since I purchased a new vehicle. Things have changed a lot when making a new purchase but it all worked out. Nate in finance did an excellent job he also explained things well with the loan paperwork, and vehicle title. Now go and see Marcus and Nate at Russ Darrow in Waukesha and tell them John and Mary sent you, see what kind of a deal you can make .

Just purchased a new 2025 Kia Telluride from Russ Darrow

Just purchased a new 2025 Kia Telluride from Russ Darrow in Waukesha WI. Marcus Kain the salesman was awesome to work with very helpful and answered my questions thoroughly, Other questions I had Gil the sales manager also helped me out. It has been 25 years or more since I purchased a new vehicle. Things have changed a lot when making a new purchase but it all worked out. Nate in finance did an excellent job he also explained things well with the loan paperwork, and vehicle title. Now go and see Marcus and Nate at Russ Darrow in Waukesha and tell them John and Mary sent you, see what kind of a deal you can make .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Waukesha, we hope you enjoy your new Telluride! Justin Rupp justin.rupp@russdarrow.com

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Great place to buy a car.

Great place to buy a car. Quick sales process. Great cars. Great service. Great prices.

Great place to buy a car.

Great place to buy a car. Quick sales process. Great cars. Great service. Great prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Chelsea got us in a great vehicle the prices was quick

Chelsea got us in a great vehicle the prices was quick and easy and he wa delightful

Chelsea got us in a great vehicle the prices was quick

Chelsea got us in a great vehicle the prices was quick and easy and he wa delightful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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They helped me and my wife get into a much needed vehicle

They helped me and my wife get into a much needed vehicle after ours was totaled out

They helped me and my wife get into a much needed vehicle

They helped me and my wife get into a much needed vehicle after ours was totaled out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great service I got a new vehicle and they were very

Great service I got a new vehicle and they were very helpful at this location.

Great service I got a new vehicle and they were very

Great service I got a new vehicle and they were very helpful at this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Got a great vehicle the process is quick and easy to see

Got a great vehicle the process is quick and easy to see Chelsea she is great

Got a great vehicle the process is quick and easy to see

Got a great vehicle the process is quick and easy to see Chelsea she is great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Got a great car wakesha is great location car go see

Got a great car wakesha is great location car go see chelsea and deja it was great

Got a great car wakesha is great location car go see

Got a great car wakesha is great location car go see chelsea and deja it was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Was a quick and easy process and Chelsea was great and I

Was a quick and easy process and Chelsea was great and I got a car to fit my family

Was a quick and easy process and Chelsea was great and I

Was a quick and easy process and Chelsea was great and I got a car to fit my family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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