Van Horn Ford of Lomira

Sales person was very helpful with our questions, relaxed, and non pressure. The car we went to see was in great shape and reasonably priced. The general... manager insulted us with a grossly low trade in offer. We did our homework and knew the trade value range our vehicle fell in. We also spoke with other dealers who inspected the car and made trade in offers prior to Van Horn. Negotiating was difficult and we settled on a number that was still lower than we felt the value was. The wait for processing was about 1.5 hrs before sitting down with the finance person. He rushed through without explaining what we were looking at, was visibly frustrated with the GM and sales person, and we felt bad for taking his time. He did apologize at the end and offered a gas card for his lack of professionalism. We did appreciate the gesture. Overall we are happy with the car we found, disappointed we didn't do better with trade, and felt like a burden to staff. We will not be going back for future needs.

My experience from the end of November until now has been a 2.5-3 Star. Specifically went to this location to look at at a vehicle. The sales rep was... helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line. Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right? Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase. In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.

Our salesman Bob West was great and really listened to what we wanted. No high pressure sales. Everyone there was great. My husband and I were blown away... on how willing they were to work with us to keep us within our budget. Great experience.

Jessica made buying a new car easy. Great Kimberly place to buy a new car. Did not plan on buying a car, but they made me a deal I could not resist

The team at Vanhorn did a fantastic job. When they didn’t have the vehicle I wanted they were able to find it and bring it to the facility to meet my needs.... Wonderful group to work with went out of their way to help in every direction I suggest you give them a chance.

Great experience! Everyone at the dealership was super! Rob O. was our salesperson and was on the ball and very accommodating, good listener, no pressuring.

The staff at Van Horn of Lomira made our car buying experience quick and easy. We had one concern after bringing the vehicle home and they remedied the... situation immediately. Great customer service.

It was a seamless buying experience. Great people to work with

Very quick deal, nice staff, nice inventory. Love my new Dode Ram!!

The sales staff and management of the dealership worked with us over the phone very effectively so when we showed up we were in and out in less than 45... minutes buying a used Car. They most certainly lived up to my expectations and I will consider buying my next car from them as well.