Gunn Nissan of Denton

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
162 lifetime reviews.

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  • 5.0 out of 5
    March 2, 2021

    Always a good experience! Well organized, friendly and efficient. Also Provided a couple of options for tires when I am ready for them. Highly recommended

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    Came in for service or repair
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  • 5.0 out of 5
    February 21, 2021

    I'm 49 and have driven Nissan's basically my entire adult life. I've moved all over Texas and have dealt with many Nissan service departments and it's... almost always a terrible experience. This time was very different. When I pulled in I was greeted by the very professional and friendly Joey Lawrence. I was in the waiting room ready to settle in and was shocked when he came in to let me know me car was ready to go. These guys had me in and out in a hurry. I also had my inspection done and had to email Joey my current insurance since the one in my car was expired. He even printed out my current insurance so would have it for the ride home. Joey and this service department are top notch. Thanks very much guys for the superb customer service.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Ramiro, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us... a call or stop by. Have an awesome day!

  • June 7, 2018

    This dealership is, quite frankly, the best dealership I have ever done business with! My wife and I were in serious need of a vehicle after our trusty,... used eco-sized SUV finally gave out. We decided to check out Gunn Nissan of Denton after I received a car finance notice from a creditor. One of the things I noticed at this dealership immediately is its entire atmosphere is open and welcoming; we saw individuals whom were having their vehicles serviced sitting in a waiting area with huge clear windows, and some of them were observing the work that the mechanics were completing. The entire staff seemed warm and attentive… we were offered beverages and snacks like we were at a party. Suzie, the Sales Associate who assisted me with my deal, was bubbly, fun, and very helpful. She asked me what type of car I was interested in right away; she never appeared to have a "secret agenda" to put me in a car I didn't want... I was in control the entire time, never feeling pressure or persuasion to do anything other than what I wanted. The selection of vehicles they have is great; I test drove several makes/models with no hassle. I had my mind set on a used SUV, but the mileage values for the makes and models I test-drove were a little higher than what I was looking for. I then transitioned to brand new Nissan SUV models, but the selection of SUVs was just a bit outside of my sticker price range (I had already done my homework, and I had decided that I wanted a vehicle for less than $23,000 at total- sale price). That's when I met with Josh, the Credit Counselor. We went over my credit, and we reviewed a host of credit scenario variations, discussing APRs and monthly payments. Ultimately, I decided on a 2018 sedan and we applied for financing. In no time, the deal was made! However, Josh felt that I could get a better interest rate and lower monthly payments if he had a little more time to negotiate (I had initially gone to the dealership toward the evening hours). I accepted his offer to further assist me. By the next day, an even better deal was made which significantly lowered my interest rate, saving me nearly $100.00 a month! I met with Trey, the Finance Manager, and finalized my paperwork that day. Suzie handed me the keyless remote to a 2018 Nissan Sentra, and I and my wife drove home happy with the purchase and overall experience... and I did this with NO MONEY DOWN! I've had my car for just over a month, and I can't express how great things are; great car, easy payments, and friendly, professional, hassle-free service. Thank you, Suzie, Josh, and Trey! Awesome job, Gunn Nissan of Denton!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 13, 2021

    Quick and convenient. Nice and clean waiting facility. Kept me informed of the progress during the maintenance process. Everyone was friendly and helpful... the whole time.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    February 10, 2021

    James took great care of us and kept us updated while my car was being serviced. Quick and efficient. We were in and out in no time.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Dana K, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a ca...ll or stop by. Have an awesome day!

  • 2.0 out of 5
    February 6, 2021

    I felt like I didn’t know what was going on and wasn’t fully explained what I needed done to my car. Might not come back to this dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Nashara, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this to our attention. We ...will use your comments to refine our efforts to ensure this issue does not happen again.

  • 5.0 out of 5
    February 4, 2021

    Everything about the experience was good. Friendly, knowledgeable, and I got my car repaired under warranty. Diagnosed quickly and called me right away.... Had to get a part, but it came in the next day and I got to pick the car up. Very pleasant experience!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Becky, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be... the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    February 4, 2021

    Every thing was great, and I always use this service . It is a nice and well equipped place to take car to be checked

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

  • 5.0 out of 5
    January 29, 2021

    Quick service! Kind staff, which was very much appreciated! I would recommend! They also were following Covid 19 guidelines to keep customers safe. Thanks... again!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Regan, thank you so much for your positive comments about Gunn Nissan Of Denton! We are always more than happy to assist you if anything else comes... up. Take care!

  • 5.0 out of 5
    January 23, 2021

    Gunn service is awesome on all the services I have done with them. I highly recommend them to everyone. Will definitely return for service and sales

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Anitab, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank y...ou again for taking the time to let the world know about your positive experience. Have a great day!

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