Ourisman Chevrolet Baltimore

Rectangle 48
Sales
Service Closed

Ourisman Chevrolet Baltimore Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2017

This is the third Chevrolet dealership in Maryland. New Management, easier to purchase and service. Please reach out a

...

nd see why people say "You always get your way at Ourisman Chevrolet"!

"Easy credit approvals. New management and increase inventory! Come in today!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 17, 2018

    To make it short...I had $3,000 to put down for a car that cost $10k and my credit score is 755 but they tried to put me in a car I didn't want which... was $17k the goal is to come out of debt not create more and I was trading in my 2011 Camaro......stay away ppl

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. I'm sorry we were unable to get you in the exact car you wanted. We try our best to help every customer. I hope y...ou find what you are looking for.

  • 1.0 out of 5
    August 14, 2018

    ok so this is my second time given this dealership a chance and they blew it,My credit score over 755, and I had $3,000 to put down and my trade in I still... owed $12,130 but they was going to buy my car for $10k.The manager told the saleman that I will be upside down with $2,130,now if I said I have $3,000 to put down how in the xxxx im upside down lol what a joke,The salesman Phillip did a good job but the manager treid to put me in a car I didnt want that cost $17k.....im trying to lower my dept not create more.....they suck and they blew a deal for the second time and I will Never go back.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I see this is your second review. Just to clarify, your negative equity and money down are two separate situations. You math in your feedback is spo...t on and matches what we would have told you. The money down would have been applied to your negative balance. I wish we had done a better job explaining this to you. Again, hope you find what you are looking for.

  • March 2, 2018

    The experience was one of the best I've had with buying a car and I had buying a car..

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much. I have shared this with the team. Enjoy your new car!

  • 5.0 out of 5
    August 2, 2018

    Really helpful but didn't buy a car that day didn't have the money but she was really helpful and did what she could to help

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great feedback.

  • 1.0 out of 5
    May 7, 2018

    Poor customer service. Very unfriendly and extremely rude.

    1.0 out of 5
    Customer Service
    2.0 out of 5
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    1.0 out of 5
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    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm sorry we did not meet your expectations. Please reach out to the GM and perhaps we can help you better next time.

  • 3.0 out of 5
    April 30, 2018

    I was provided a appointment time at 9 a.m. was told it would not be a long period because I had an appointment. That was a lie 3hrs later just for a... oil change. Never again

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sorry to hear about the long wait. We do our best to spread out the appointments to make the wait times better, BUT, sometimes we will get more compl...icated issues, or people with emergencies we try to squeeze in. I apologize that we took so long this time.

  • 5.0 out of 5
    April 26, 2018

    I had my oil changed and wipers serviced. The replacement piece for the wipers had to be ordered. The waiting time was longer than expected. Overall the... service was good. Pleasant waiting room with tv and coffee.

    4.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback and comments. We are getting faster every day. New TV's too!

  • 5.0 out of 5
    March 23, 2018

    great and Thanks for all you do Great Job bought a new car

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on your new car. Thank you for the great review.

  • 1.0 out of 5
    March 9, 2018

    No one should do any work on someone car and tell them after the work is finish, we can not honor the contract. I should have been the one to make that... choose or go to the dealer I brought the car from at another location that could honor my contract, but to do the job and them tell me you can't honor. Now to me that disrespect the customer. Especially when I bring my car there previously for oil change appointment and it was honor, but to do the work and tell me you just found out that you couldn't honor the contract, that not exceptable. No hard feeling I will just take my car somewhere else to be services. Wish your the best but this dealership does not provide the type of exceptable professional services that I may need in the future. Regards , Mrs. LaNae Snowden

    1.0 out of 5
    Customer Service
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We do our best to verify contracts from our competition. We are happy to honor our own. Next time, let us know what contract you have and where it w...as purchased, then we can confirm prior to the work being started.

  • 5.0 out of 5
    February 22, 2018

    Awesome overall experience. Had and have always a cool experience reason I returned again and again

    5.0 out of 5
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    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad to hear your experience was great. Thank you and I will share this with the team.

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