Drove out from another city and upon arrival, we quickly noticed the exterior photos of the vehicles they have listed DO NOT match the cars on the lot... AT ALL!! The interior photos are real but the vans we came to look at all had rust, corrosion on the wheels, etc. The photos showed nice clean vans.
best experience buying a used vehicle ever huge inventory very polite no forced sales tactics wholesale prices very knowledgeable very helpful defiantly... recommend to anyone
Rich waited after closing for my family, we traveled from an hour away, in the evening on a Friday. He had the car ready for test drive and negotiated... the price for us, even though it's worth every penny he was asking. Good quality affordable vehicle! Thanks, we will be back when my daughter starts driving!
After driving 40 minutes to Riches car lot I pull up and the 2004 F150 that I was excited to text drive and possibly make a cash offer on. However the... truck didn’t look anything like the online pics in person. The front bumper was hanging down. The drivers side Mirror was cracked making it very hard to see out of it. I asked Rich twice once on the phone and when I seen him in person if there was any transmission or engine problems with the truck. He told me twice that the truck runs great and there’s no issues. He told me “give me a minute Iam going to come with you for the test drive”. After getting the keys me and one of his workers (not him) went for a text run. As soon as I open the door there was a real bad foul odor coming out of the truck. The seats was ripped and cover with tape. I started the truck up and it was idling pretty low (like it was going to cut off) the gas gauge was on empty I was scared to drive it off the lot. However the employee who went with me on the text drive told me that we would be ok. Has I started to drive I check the Ac to see if it blow cold air it didn’t. The truck ran real rough also. Has I pulled back into Rems wholesale I ask Riches employee if they have a Machanic onsite because clearly I was not going to buy this vehicle in this condition. Rich didn’t even want to get out of his office chair. Rich told me the vehicle is sold has is but I can buy a extended warranty. No thanks Rich! This man is the most laziest arrogate unprofessional car sales man in the country. Do Not buy from Rems wholesale ever they rip people off and sell them lemons. These type of people do not take pride in selling vehicles.
We bought an 08 Honda Odyssey for a trip to the Smokey Mountains and it was wonderful. Great price, friendly staff and easy process. Our other van just... was sent to the salvage yard and we were in a pickle. Thank you Rich!
Rich sold me a car and ensured me there was no reason to purchase the extended warranted. Within two weeks a major mechanical issue came to light. When... I inquired about option and help with the repair I was told if I didn’t trust the car to sell it. As I have a conscience I couldn’t do that to someone else. It’s bad enough I flush $2500 down the toilet with Rich at REM.
Bought several cars for our ministry through the last few years. Very happy with service and prices. Thank you for all your help Rich! They have a good... selection also.
I didn't even get to speak before the sales guy was rude and quick with me on the phone. He yelled, "What do you want?" Then I looked past his poor customer... service and asked a question about two cars. He quickly answered the question as if I should have already known the answer. Little did he know I am a psychologist and know quite a bit about the way people act, and have a decent bit of knowledge about cars (not an expert, but still). Maybe a suggestion would be to learn how to politely speak with people.
Everything was Professional and quality service and help was provided from the staff on hand. The get the job done and make me want to buy are car from... them and them only.
This is my second vehicle I have purchased from REM and happy about my experience. Rich was very fair on the price and honest .