CarMax Langhorne

I have had the blessing of dealing with James Kovack two times - once in connection with the sale of my leased 2021 RAV 4, the other time witnessing the sale of my sister's 2021 RAV 4. At that time ( my sister's visit) based on my experience, she requested James to work with her. My sister's experience and mine mirrored each others. James was kind, patient, respectful, efficient, knowledgeable, and possessed all of the attributes one would expect in dealing with someone in his position. My sister's experience required a little more work and James, in consultation with his supervisor, Qu'ran Gordon, got the job done. Both men were as courteous and respectful of the situation as they could be and both men should be considered ASSETS to Carmax of Langhorne. My sister and I are most pleased with the outcomes of both of our experiences and will recommend Carmax, but in particular James Kovack and Qu'ran Gordon for their fine work.

Tried to buy a car with them, but they keep pushing back the date they could sell me the car until I just up when they said it’d be another 2 weeks from them to get the title to the car.

If you ever have an issue with your vehicle, good luck getting in touch with the business office. They never pick up the phone. Even calling the nationwide customer service line doesn't help, because the customer service representatives can't even reach them!

Horrible place to buy a car. The pickup I got had issues. Oil wasn’t change as they advertise. I returned it 1 month ago and they still have not refund my money back. When I call they can’t give me an answer what is going on with the refund. Find yourself a better place to buy a car

Showed up to a scheduled test drive to a car with a dead battery. Made a reservation 3 days ahead of time, confirmed reservation with their call center the day before, drove two hours to test drive the car and show up and it has a dead battery. They claim they have to send it to the dealer to have the battery replaced and it would take around two hours. Expected us to sit there and wait for the car to come back. Worst incompetence I’ve ever experienced with a car dealer. Highly highly recommend AVOIDING carmax and all their shenanigans

Showed up to a scheduled test drive to a car with a dead battery. Made a reservation 3 days ahead of time, confirmed reservation with their call center the day before, drove two hours to test drive the car and show up and it has a dead battery. They claim they have to send it to the dealer to have the battery replaced and it would take around two hours. Expected us to sit there and wait for the car to come back. Worst incompetence I’ve ever experienced with a car dealer. Highly highly recommend AVOIDING carmax and all their shenanigans.

I purchased a used vehicle from the Langhorne PA location in July 2021. When I came to pick up the vehicle there was obvious damage despite CarMax's inspection guarantee. I was told CarMax would pay for the repair and obtained a "work order". When I attempted to get my car repaired the first problem was that no one will pick up the phone. Not the sales people, service or managers. After calling the corporate line dozens of times and trying to escalate with management, I was finally contacted and told my repair reimbursement was approved. I proceeded with the repair and sent my receipts to CarMax but have heard nothing in response. It is now the middle of October. As a customer, CarMax has failed when it comes to communication, hearing the voice of the customer and living up to promises made. The lack of accountability suggests that bad behaviors are condoned and that management is asleep at the wheel.

I recently looked to purchase from carmax online. I did the pre approval process and was approved. Then I did the formal approval and was approved. I then asked for home delivery and made an appointment. The appointment came and went. After a few phone calls to them, over a week and a half, i was continually told the vehicle was still being prepped and that they’d call. But after another week of no word i called again, and this time I was told that home delivery was denied because i was too far away and had to come to the store. They never called to say that home delivery was cancelled! I had to call them to find that out! First red flag, Smh. So i make an appointment for curbside pickup. The next morning, all while being assured that everything was “set to go,” and all I had to do was “sign the paperwork and hand it through the window,” I traveled to the store only to be told that #1, curbside was “denied,” 2, “the online portion of the business doesn’t communicate with the store,” 3, “the store doesn’t have any of the paperwork, or approvals that were done online,” and 4 “i could either call the online side and get them to send over the paperwork or I would have to do the process from start.” Once again no one called to say curbside was denied or that everything had to be done in store so i could prepare. Second red flag. So I proceeded to wait on hold for 45 mins for the online side only to be told that the manager at the store would be able to help me!?? I told them the manager is the one who said i have to call them! So of course, they were unable to find anything i did online and I had to do the whole process from the beginning, but without any of my documents. Third flag. So after complaining that I didn’t want to come to the store to begin with, they did apologize for the inconvenience but continued to inconvenience by insisting that I could print everything in the store. So I relented, and took another 30mins to print but couldn’t get everything. Long story short, i wasn’t eligible. And all they could tell me was it was a shame nobody informed you that curbside was denied and that you had to drive all this way for nothing. And in my head I’m like how was it denied overnight, smh. Several days waisted, and a supposedly very easy process made stupendously complicated. Beware!!

I've got my car from them and decided to take it to 3rd party repair shop in about two weeks for an inspection just to be sure the car is fine and I did not make a mistake. They advised me to change oil. I argued because I was told CarMax has made it before selling the car to me. A guy at the repair shop said I'm going to be surprised :) And I was really surprised to see how black the oil was! Contacting this Carmax location after the sale with any questions is a disaster. They always take messages and never call back. Good luck with your business guys!

I purchased a car in Nov 2018. The navigation SIM card did not work, it has been back twice still does not work. The car broke down two days age and no one from service would answer the phone for two days. I finally drove to the dealership to schedule a tow/service call only to be told they were aware the calls were not getting thru. The only reason I give this dealership one star is the sales woman and service tech were polite and professional other than that the single worst consumer experience I have ever had.