CarMax Langhorne

Constant computer issues making the purchas very slow and time consuming. The car I had shipped in was very dirty on the inside and had undisclosed damage

The only thing I didn’t like the truck was listed at 44,999 and when I got there, they charged 45,999 when I asked why they didn’t have a reason.

I flew to Philadelphia to purchase a BMW convertible. The first thing I notice was undisclosed damage to the front bumper. Their response was it was not their fault and they refused to do anything about it. The time to purchase the car was 10 times longer than it should have been. For the life of me I am not sure why they intentionally drag out the process. I drove the car home 8 hours and when I went to remove the front CARMAX advertising plate they installed I realized the idiots put 6 screws into the bumper to hold it on. I called them the next morning and was told they do that to all of their cars and they suggested I put it back on the front bumper. I told them there was no way in xxxx I was going to advertise for them. I had a car detailer remove their darn stickers off the truck as well.

I have had the blessing of dealing with James Kovack two times - once in connection with the sale of my leased 2021 RAV 4, the other time witnessing the sale of my sister's 2021 RAV 4. At that time ( my sister's visit) based on my experience, she requested James to work with her. My sister's experience and mine mirrored each others. James was kind, patient, respectful, efficient, knowledgeable, and possessed all of the attributes one would expect in dealing with someone in his position. My sister's experience required a little more work and James, in consultation with his supervisor, Qu'ran Gordon, got the job done. Both men were as courteous and respectful of the situation as they could be and both men should be considered ASSETS to Carmax of Langhorne. My sister and I are most pleased with the outcomes of both of our experiences and will recommend Carmax, but in particular James Kovack and Qu'ran Gordon for their fine work.

Tried to buy a car with them, but they keep pushing back the date they could sell me the car until I just up when they said it’d be another 2 weeks from them to get the title to the car.

If you ever have an issue with your vehicle, good luck getting in touch with the business office. They never pick up the phone. Even calling the nationwide customer service line doesn't help, because the customer service representatives can't even reach them!

Horrible place to buy a car. The pickup I got had issues. Oil wasn’t change as they advertise. I returned it 1 month ago and they still have not refund my money back. When I call they can’t give me an answer what is going on with the refund. Find yourself a better place to buy a car

Showed up to a scheduled test drive to a car with a dead battery. Made a reservation 3 days ahead of time, confirmed reservation with their call center the day before, drove two hours to test drive the car and show up and it has a dead battery. They claim they have to send it to the dealer to have the battery replaced and it would take around two hours. Expected us to sit there and wait for the car to come back. Worst incompetence I’ve ever experienced with a car dealer. Highly highly recommend AVOIDING carmax and all their shenanigans

Showed up to a scheduled test drive to a car with a dead battery. Made a reservation 3 days ahead of time, confirmed reservation with their call center the day before, drove two hours to test drive the car and show up and it has a dead battery. They claim they have to send it to the dealer to have the battery replaced and it would take around two hours. Expected us to sit there and wait for the car to come back. Worst incompetence I’ve ever experienced with a car dealer. Highly highly recommend AVOIDING carmax and all their shenanigans.

I purchased a used vehicle from the Langhorne PA location in July 2021. When I came to pick up the vehicle there was obvious damage despite CarMax's inspection guarantee. I was told CarMax would pay for the repair and obtained a "work order". When I attempted to get my car repaired the first problem was that no one will pick up the phone. Not the sales people, service or managers. After calling the corporate line dozens of times and trying to escalate with management, I was finally contacted and told my repair reimbursement was approved. I proceeded with the repair and sent my receipts to CarMax but have heard nothing in response. It is now the middle of October. As a customer, CarMax has failed when it comes to communication, hearing the voice of the customer and living up to promises made. The lack of accountability suggests that bad behaviors are condoned and that management is asleep at the wheel.