Reviews
I didn't walk away with a car.
I didn't walk away with a car.. the prices were a little out of my budget but Chris and Ufuoma are great guys it was a pleasure dealing with them ..I would definitely recommend asking for these two when exploring cars at freehold kia
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words about our team! While we're sorry we couldn't find the right match within your budget this time, we appreciate your recommendation. If your circumstances change or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
after buying a car understanding AS IS CONDITION, while
after buying a car understanding AS IS CONDITION, while test driving the car we brought up an issue with the breaks. That they made noises, there was a smell, didn't seem right. They took the car back, claimed they fixed it. We needed to find a mechanic to look at ( we live almost 2 hours away and already had the car when the breaks acted up again) Upon finding a mechanic and getting it in the shop we found out that BOTH rear caliburs were no good and the car should have never left the lot. When we reviewed out paper work we asked what the $1500 charge is and were told that that was for repairs to make the car safe and able to be sold. In calling and speaking to AL i was told ( and to just speak with him took multiple calls and over a week) i would get a check for what we agreed on ( on the phone) that was 10-23-23. Today is 11-21-23 and no calls or check has been received.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We deeply apologize for the inconvenience you've experienced and appreciate your patience. Your satisfaction is our priority, and we understand the importance of resolving this matter promptly. We are genuinely sorry for any miscommunication regarding the brake issues and the subsequent repairs. It is disheartening to learn about the challenges you've faced and the delay in addressing your concerns. If you have any further questions or if there's anything else you would like to discuss, please feel free to contact us directly. We value your business and appreciate the opportunity to make amends. Sincerely, Vlad Frenkel 732-447-5089
Although the experience during purchase was average,
Although the experience during purchase was average, Hector tried to force our answers in the customer service survey. He informed us that we would “be taking food out of a 2 year olds mouth” by being truthful about our experience.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm truly sorry to hear about your experience during the survey with Hector. Please accept our sincere apologies for any discomfort this may have caused you. We take customer feedback seriously, and I want to assure you that we value honest feedback as it helps us improve our service. If there is anything more we can do please feel free to reach out to us. Sincerely, Vlad Frenkel 732-447-5089
Our salesperson Rosario took the time (and it was a long
Our salesperson Rosario took the time (and it was a long time!) to sit with us and walk us through the process of making a purchase that was within our budget. Buying a car is never an entirely pleasant experience but he remained with us through our many questions and interactions with management and was even there to congratulate us hours later when we finally wrapped up with finance. Highly recommend him, thank you Rosario!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your feedback and recommendation, Christine. Rosario's dedication to helping you through the car-buying process is what we aim for. We're here to make the experience as pleasant as possible, and we're thrilled you had a positive interaction with us. Thank you for choosing Raceway Kia!
STAY AWAY FROM THIS DEALER!
STAY AWAY FROM THIS DEALER! Their advertised prices on certified pre owned require you to finance through the dealership. Also their advertised prices on Certified Pre Owned cars are outright lies in that they don't include the "certification" in the price (meaning the price is without warranty). Misleading at best but is really deceptive. Dealer should be investigated for such practices.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I want to extend my sincere apologies for the confusion and frustration you experienced during your interaction with our dealership. Your feedback is important to us, and we take your concerns seriously. If you have any further questions or would like to discuss your experience in more detail, please feel free to reach out. We value your input and are dedicated to providing a better experience for our customers in the future. Sincerely, Raceway Kia Management Vlad Frenkel (732) 447 - 5089
Awful dealership, run far and fast to get away from
Awful dealership, run far and fast to get away from there. I understand the car market we are in and “market adjustment” however trying to sell a Niro EX-Touring for $5000 over MSRP is a new level of greed. Then when I said I could buy a SX-Touring for sticker the sales manager basically called me a liar. At the end of the day I guess he did me a favor because I went and bought that SX-Touring and love it. If you are in the market for a KIA do yourself a favor and go to Fred Bean and don’t pay over MSRP. Oh and if someone from the dealership sees this, first I was totally willing to pay MSRP and drive away that day. Second thanks for not doing so, I never really thought about runway red but now that I have it I love it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are truly sorry to hear about your experience with our dealership, and we apologize for any frustration you encountered. Your feedback is invaluable, and we'll use it to improve our operations. If you ever decide to consider us in the future, we'll be here to assist you. Sincerely, Raceway Kia of Freehold Management
The Raceway Kia team did a great job from start to finish
The Raceway Kia team did a great job from start to finish with my transaction. My sales rep Zynijia Oglesby was great. Very professional, took the time to understand my needs. I test drove 3 vehicles (2 trims of the same one - and I settled on one of them that she recommended), She is very knowledgeable of the vehicles and their differences. She was very transparent throughout the process to set reasonable expections. Was able to find the right model to meet my needs closer to my price point. Very happy with the process of the sales experience. The finance department was very efficient and was able to get through and explain the forms I was signing. Every sales rep I came in contact with treated me as if I was working directly with them. I have not been to the service department but will plan ahead to get an appointment. Thanks Zynijia and Raceway Kia!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with the Raceway Kia team and Zynijia, Les! We're delighted to hear that your sales experience was excellent, and we appreciate your kind words. When you visit our service department, we'll strive to provide the same level of exceptional service. Thank you for choosing Raceway Kia!
Over priced vehicles
I leased a 2023 Sportage from here ended up getting robbed with the price of the car 20 thousand over the msrp now I’m stuck in a lease I can’t get out of and the car is not a great car either alot of issues with it
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We truly appreciate your honest feedback. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give us a call so we can work towards a solution. Thank you and have a great day. Sincerely, Raceway Kia Management Vlad Frenkel 732-447-5089
I attempted to connect with a sales representative at
I attempted to connect with a sales representative at Raceway first thing in the morning. Was told that they were too busy at that time and then I would hear back. After about five hours I reconnected and then ended up waiting another hour and a half before someone was able to call me and discuss a car that I was interested in. The car I was looking at had been on the lot for almost 90 days. Danny did a FaceTime walk around and was very helpful throughout (to be fair). By early evening we were by phone negotiating the price. A sales person named Danny was the go-between myself and a manager named Dave. As of 6:32 PM I had my offer to Danny and I waited for a response back. My offer did not include the stated dealer prep fee of $895 which seemed unreasonable for a car that only had 16,000 miles on it and still had its original tires. Although the dealership closes at 8 o'clock, I never received a phone call. The next morning I reached out and was told that the car had been sold to someone who came in at 7:15 at night. No call was given to me to keep me in the loop. I was not asked at any point if I would pay the full asking considering a new person had come into the picture after 88 days of sitting on the lot. What an unprofessional operation.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Jcpowell76, We want to begin by extending our sincerest apologies for the series of disappointments and frustrations you encountered during your experience with us. Your feedback is invaluable, and we truly appreciate you taking the time to share your concerns. We are glad to hear that Danny was able to assist you with the FaceTime walk around and provide helpful service throughout that aspect of your interaction. However, we deeply regret the multiple delays in communication and the subsequent lack of response during the negotiation process. Your description of the situation you experienced highlights some serious shortcomings on our part. The delays in response, the lack of consideration for your offer, and the absence of communication about the car's status are all completely unacceptable. We understand that your time is valuable and that our actions fell short of your expectations. Regarding the dealer prep fee, we understand your concerns, and we will certainly take your feedback into account as we review our pricing policies. Clear and transparent communication about additional fees is crucial, and we apologize for any confusion in this regard. The fact that you were not informed about the sale of the car and the change in its status is a major oversight on our part. We should have kept you informed every step of the way, and we deeply apologize for failing to do so. This situation is far from the level of professionalism we strive to uphold. If you are still in the market for a vehicle, we would be more than happy to assist you in finding another option that meets your needs and preferences. We have noted your concerns and are taking immediate steps to address the issues you've highlighted, so others do not face similar disappointments. Please feel free to reach out to us directly if you would like to discuss your experience further or explore any possible options moving forward. Your feedback is helping us to improve, and we truly hope to have the opportunity to provide you with a much more positive experience in the future. Raceway Kia of Freehold Management Vlad Frenkel 732-203-4749
Terrible!
Terrible! We sent a list of used cars we wanted to see in advance. The salesperson said they were “across the street” and he needed to get the keys. He then said some of the cars were unavailable but the website wasn’t updated. We spent more than an hour there and didn’t get to see any cars. The sales person disappeared and the receptionist was rude when we asked where he was.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are truly sorry for the experience you had during your recent visit. Your feedback is extremely valuable to us, and we appreciate you taking the time to share your concerns. We completely understand your frustration regarding the miscommunication and unavailability of the cars you were interested in. It is our responsibility to ensure that the information we provide is accurate and up-to-date, and we deeply regret that this was not the case during your visit. The fact that you were unable to see any of the cars you had expressed interest in is both unacceptable and not reflective of the level of service we aim to provide. We sincerely apologize for the inconvenience this caused you and for the lack of assistance from our salesperson. Moreover, the rudeness you encountered from our receptionist is completely unacceptable and not in line with the professionalism and courtesy we expect from our team members. We will address this matter promptly to ensure that such behavior is not repeated. We are committed to learning from this experience and taking steps to improve our communication processes, update our website promptly, and ensure that our team members are providing the highest level of service to our customers. We understand that your time is valuable, and we fell short in delivering a seamless and pleasant car shopping experience. If you are still in the market for a vehicle, we would like the opportunity to make things right and assist you in finding the right car for your needs. Please feel free to contact us directly so we can further discuss your recent experience. Raceway Kia of Freehold Management Vlad Frenkel 732-203-4749