Baker Ford of Ludington

I'm having trouble with my vehicle, the part that is going bad is listed online as being under a customer satisfaction program. I called the service department and talked to Tristen who was not the most pleasant person to speak with, She told us the part was not under recall, which is correct its not, however when I asked more questions about the part she transferred my call to parts. When they answered I again told them why I called and they said that we needed the service department. I told the guy that they just sent us to them and he at least tried to help, but transferred the call right back to service who then didn't answer the phone. This is not the first time we have had issues with the dealership, but it will be the last. I now have a vehicle that is unsafe to drive and we will have to take it farther to get it fixed.

Ordered new Bronco from Pam back in May 2021 and took delivery August 9th. Pam stayed on top of my order throughout the process keeping me informed. Excellent service and very fair price on highly sought vehicle. Highly recommend.

Pam is the best. This is my 3rd car since we moved to Ludington. When I call she just knows what I’m thinking and makes it happen. Josh Greene is amazing also, he is so happy and makes it ALL a great thing. I am one happy Lady. Thank y’all. I thought I would have to go down state to get a car. Thank all y’all.

Excellent customer service! Salesman Kelly Maher and finance manager Josh Greene went above and beyond to ensure a smooth and speedy transaction; a refreshing experience in these trying times! The price paid was fair and competitive too! All in all a great experience. Thanks!! Jim Miller

Sonny Munoz is friendly very knowledgeable willing to go the extra mile and will help you find a great vehicle for you, I would highly recommend Sonny.

Awesome shopping experience. Josh was excellent in providing GREAT customer service and assistance. Best car buy ever.

Sonny was most helpful in taking care of my issue! Have always had great service!

I have always been impressed with the service and professionalism of the Ludington Ford dealership.

Sunny was very helpful. He took time to answer all of our questions. They did not have the exact car we wanted, he searched and found one with everything on our list including the engine options and color. We couldn’t be more pleased. Sunny Munoz gets our highest recommendation.

Highly recommend!! Great place! We have never had any issues. All the workers are great.