Reviews
Write a reviewI'm having trouble with my vehicle, the part that is
I'm having trouble with my vehicle, the part that is going bad is listed online as being under a customer satisfaction program. I called the service department and talked to Tristen who was not the most pleasant person to speak with, She told us the part was not under recall, which is correct its not, however when I asked more questions about the part she transferred my call to parts. When they answered I again told them why I called and they said that we needed the service department. I told the guy that they just sent us to them and he at least tried to help, but transferred the call right back to service who then didn't answer the phone. This is not the first time we have had issues with the dealership, but it will be the last. I now have a vehicle that is unsafe to drive and we will have to take it farther to get it fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ordered new Bronco from Pam back in May 2021 and took
Ordered new Bronco from Pam back in May 2021 and took delivery August 9th. Pam stayed on top of my order throughout the process keeping me informed. Excellent service and very fair price on highly sought vehicle. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pam is the best.
Pam is the best. This is my 3rd car since we moved to Ludington. When I call she just knows what I’m thinking and makes it happen. Josh Greene is amazing also, he is so happy and makes it ALL a great thing. I am one happy Lady. Thank y’all. I thought I would have to go down state to get a car. Thank all y’all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service! Salesman Kelly Maher and...
Excellent customer service! Salesman Kelly Maher and finance manager Josh Greene went above and beyond to ensure a smooth and speedy transaction; a refreshing experience in these trying times! The price paid was fair and competitive too! All in all a great experience. Thanks!! Jim Miller
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sonny Munoz is friendly very knowledgeable willing to go...
Sonny Munoz is friendly very knowledgeable willing to go the extra mile and will help you find a great vehicle for you, I would highly recommend Sonny.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome shopping experience. Josh was excellent in...
Awesome shopping experience. Josh was excellent in providing GREAT customer service and assistance. Best car buy ever.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sonny was most helpful in taking care of my issue! Have...
Sonny was most helpful in taking care of my issue! Have always had great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have always been impressed with the service and...
I have always been impressed with the service and professionalism of the Ludington Ford dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sunny was very helpful. He took time to answer all of...
Sunny was very helpful. He took time to answer all of our questions. They did not have the exact car we wanted, he searched and found one with everything on our list including the engine options and color. We couldn’t be more pleased. Sunny Munoz gets our highest recommendation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Highly recommend!! Great place!We have never had any...
Highly recommend!! Great place! We have never had any issues. All the workers are great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car